From fd9afbfad333522349cd731f467422fbf270d37f Mon Sep 17 00:00:00 2001 From: Sojan Jose Date: Wed, 18 Oct 2023 11:28:40 -0700 Subject: [PATCH] chore: Update support options (#455) * chore: update support options * Update faq.md --------- Co-authored-by: Pranav Raj S --- docs/self-hosted/faq.md | 10 ++++++---- 1 file changed, 6 insertions(+), 4 deletions(-) diff --git a/docs/self-hosted/faq.md b/docs/self-hosted/faq.md index 95e896e9..7cb35d24 100644 --- a/docs/self-hosted/faq.md +++ b/docs/self-hosted/faq.md @@ -16,13 +16,15 @@ The chatwoot team provides support over the following channels. Please choose th **Product Support**: Bug Reports, Feature Requests and Support related to Chatwoot Cloud Version. +**Premium Support**: Available for customers having a commerical contract with Chatwoot or subscribers of a paid plan. This includes both Chatwoot Cloud Customers and Self-hosted Customers. + | Channel Type | Response Expectations | Query Types |----------|-------------|------| -| Chat Wiget | Real-time responses based on online agent availability.
Email follow-ups in 2 Business Days | Business Enquiries | -| [Email](mailto:hello@chatwoot.com) | Responses in 2 Business Days | Business Enquiries | -| [Github](https://github.com/chatwoot/chatwoot) | Responses in 2 Business Days | Developer Support, Product Support | -| [Discord](https://discord.gg/cJXdrwS) | Community Support Based on availability. Contributors support based on availability | Developer Support, Product Support | +| Chat Wiget | Real-time responses based on online agent availability. Cloud customers can use the in-product Support option for priority resolutions.
Email follow-ups in 2 Business Days or per SLA | Business Enquiries, Premium Support | +| [Email](mailto:hello@chatwoot.com) | Responses in 2 Business Days or as per SLA | Business Enquiries, Premium Support | +| [Github](https://github.com/chatwoot/chatwoot) | Responses in 5 Business Days or per SLA | Developer Support, Product Support, Premium Support| +| [Discord](https://discord.gg/cJXdrwS) | Community Support Based on availability. Contributors support based on availability | Developer Support, Product Support, Premium Support | > Notes: The Chatwoot team tries to resolve queries in public forums. So please avoid DMing, the contributors unless sensitive information is involved.