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Update support.rst
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glasschef committed Aug 1, 2014
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Expand Up @@ -283,23 +283,11 @@ Support Contacts
~~~~~~~~~~~~~~~~

:Contact Availability Hours: 7x24x365
:Telephone: 206-508-4799
:Email Address: support@opscode.com
:Web Access: http://www.opscode.com/support
:Service Hours of Operation: - Severity 1 or 2 Issues: 7x24x365
- Severity 3 or 4 Issues: 6am - 6pm PST, Monday - Friday, Excluding holidays

Escalation Contacts
~~~~~~~~~~~~~~~~~~~

============ ==================== ============ ===========================
Level Title Phone Email
============ ==================== ============ ===========================
First Level Support Engineering 206-508-4799 support-team@opscode.com
Second Level Management 415-484-5765 support-mgt@opscode.com
Third Level Senior Management 406-480-6846 support-snr-mgt@opscode.com
Fourth Level Executive 815-575-9677 support-exec@opscode.com
============ ==================== ============ ===========================

Additional Opscode Contacts
~~~~~~~~~~~~~~~~~~~~~~~~~~~
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