zdeskR

Connect to your Zendesk data with R!

Purpose

zdeskR facilitates making a connection to the Zendesk API and executing various queries. You can use it to get tickets and ticket metrics in the form of data frames.

Installation

The development version can be installed from GitHub: devtools::install_github("chrisumphlett/zdeskR").

Usage

The API uses Zendesk email id and the token associated with it to make queries. Once you have this parameters then we create a username and password:

username <- paste0(email_id, "/token")

password <- token

This username and password will be used in every API call along with a function specific URL to fetch the data.

The current version has several functions to make requests to the API

• get_tickets(). Returns all the tickets of your Zendesk organization after a given start time.
• get_all_tickets_metrics(). Returns all the ticket metrics in your Zendesk organization. Zendesk does not have an incremental version of this API endpoint; you cannot get the data starting after a certain date as of August 2020.