Service Access project
Repo for a project focused on assessing services for accessibility and prioritizing services for redesign and digitization
This project will assess city services for accessibility and recommend priorities for redesign and digitization.
Why we are doing this project:
- Gaps in access to City services (e.g., mobility, language access, digital literacy, banked/unbanked, expert knowledge) privilege some residents over others.
- 2017 City Audit recommended to “ensure that the City offers as many city services online as practical by developing an inventory of services that should be offered online” (link to audit).
- Modernizing basic City services is a critical step toward more advanced use of data and technology (i.e., the "smart city").
- We have a growing capability to design and deliver more human-centered services using technology, and would benefit from a more holistic framework to use in prioritizing services to redesign and digitize.