diff --git a/docs_versioned_docs/version-ros2jazzy/ros/troubleshooting.mdx b/docs_versioned_docs/version-ros2jazzy/ros/troubleshooting.mdx index 7616096c..34a6b5c3 100644 --- a/docs_versioned_docs/version-ros2jazzy/ros/troubleshooting.mdx +++ b/docs_versioned_docs/version-ros2jazzy/ros/troubleshooting.mdx @@ -7,6 +7,8 @@ sidebar_position: 9 The following are common problems our [support team](https://support.clearpathrobotics.com/hc/en-us) have received. Before [submitting a request](https://support.clearpathrobotics.com/hc/en-us/requests/new) please review the items below to see if they resolve your problem. If your problem is not resolved, download a [diagnostic capture](./cockpit/ros2_diagnostics.mdx#capture-diagnostics) from the [Cockpit webserver](./cockpit/overview.mdx) and attach it to the support request. +An alternative to Cockpit diagnostic capture is running `ros2 run clearpath_robot grab-diagnostics` which will grab all the typical data needed for troubleshooting and place it into a compressed folded. +It can be copied off the computer using a tool such as `scp`. Our [getting started](/docs/ros) section may also help answer some questions.