Clarify Issue template
1) Clarify intent for github issues (github = bugs & feature enhancements, forum = questions and troubleshooting) 2) Ask for impact of bugs so we can prioritize appropriately. 3) Remove reference to Gitter.

1) Clarify intent for github issues (github = bugs & feature enhancements, forum = questions and troubleshooting) 2) Ask for impact of bugs so we can prioritize appropriately. 3) Remove reference to Gitter.
Further simplifying template for filers
1) Clarify intent for github issues (github = bugs & feature enhancements, forum = questions and troubleshooting) 2) Ask for impact of bugs so we can prioritize appropriately. 3) Remove reference to Gitter so we can more effectively prioritize work and capture knowledge.
cockroachdb
Unified Split

Showing with 11 additions and 2 deletions.

+11 −2 .github/ISSUE_TEMPLATE.md
diff --git a/.github/ISSUE_TEMPLATE.md b/.github/ISSUE_TEMPLATE.md
@@ -1,15 +1,24 @@
-Is this a bug report or a feature request? Prefer live chat? Message our engineers on our Gitter channel at https://gitter.im/cockroachdb/cockroach.
+Is this a bug report or a feature request? 
+
+If so, please fill out the template below and we'll be happy to help.
+
+If not, or you're not sure, please file an issue on our forum instead: https://forum.cockroachlabs.com/. You'll get a faster response there for troubleshooting and general questions, and it's likely that someone else has encountered the same issue.
+

 **BUG REPORT**

-Please describe the issue you observed:
+Please describe the issue you observed, and any steps we can take to reproduce it:
+
+- Which version of CockroachDB are you using? 

 - What did you do?

 - What did you expect to see?

 - What did you see instead?

+- What was the impact?
+
 **FEATURE REQUEST**

 Please describe the feature you are requesting, as well as your proposed use case.