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A Ruby wrapper for the Open311 API

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Open311 Build Status

A Ruby wrapper for the Open311 API v2.

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gem install open311


Usage Examples

require 'open311'

# Certain methods require an API key
Open311.configure do |config|
  config.endpoint     = ''
  config.api_key      = 'yourkeyforpostrequests'
  config.jurisdiction = ''

# Provide a list of acceptable 311 service request types and their associated service codes

# If meta data is available, provide attributes and definition for the service code

# Grab service requests, limited to 90 days or 1000 entries

# Grab a service request, requires ID

# Post a service request, requires an api key

# Get a service_request_id using a token after a post_service_request

# Get service requests with certain parameters (service_code, start_date, end_date, status)
Open311.service_requests("status" => "opened")
Open311.service_requests({"status" => "opened", "service_code"=>"broken-streetlight-report", "start_date" => "2010-03-12T03:19:52Z", "end_date" => "2010-03-14T03:19:52Z"})

# Use
require 'time'
Open311.service_requests({"start_date" => ( - 86400).xmlschema, "end_date" =>}) // last 24 hours

# Get multiple service requests by ids, comma separated
Open311.service_requests({"service_request_id" => "101000119824,101000119823"})


In the spirit of free software, everyone is encouraged to help improve this project.

Here are some ways you can contribute:

  • by using alpha, beta, and prerelease versions
  • by reporting bugs
  • by suggesting new features
  • by writing or editing documentation
  • by writing specifications
  • by writing code (no patch is too small: fix typos, add comments, clean up inconsistent whitespace)
  • by refactoring code
  • by fixing issues
  • by reviewing patches

Submitting an Issue

We use the GitHub issue tracker to track bugs and features. Before submitting a bug report or feature request, check to make sure it hasn't already been submitted. When submitting a bug report, please include a Gist that includes a stack trace and any details that may be necessary to reproduce the bug, including your gem version, Ruby version, and operating system. Ideally, a bug report should include a pull request with failing specs.

Submitting a Pull Request

  1. Fork the repository.
  2. Create a topic branch.
  3. Add specs for your unimplemented feature or bug fix.
  4. Run bundle exec rake spec. If your specs pass, return to step 3.
  5. Implement your feature or bug fix.
  6. Run bundle exec rake spec. If your specs fail, return to step 5.
  7. Run open coverage/index.html. If your changes are not completely covered by your tests, return to step 3.
  8. Add documentation for your feature or bug fix.
  9. Run bundle exec rake yard. If your changes are not 100% documented, go back to step 8.
  10. Add, commit, and push your changes.
  11. Submit a pull request.

Supported Rubies

This library aims to support and is tested against the following Ruby implementations:

If something doesn't work on one of these interpreters, it should be considered a bug.

This library may inadvertently work (or seem to work) on other Ruby implementations, however support will only be provided for the versions listed above.

If you would like this library to support another Ruby version, you may volunteer to be a maintainer. Being a maintainer entails making sure all tests run and pass on that implementation. When something breaks on your implementation, you will be personally responsible for providing patches in a timely fashion. If critical issues for a particular implementation exist at the time of a major release, support for that Ruby version may be dropped.


Copyright (c) 2010 Code for America. See LICENSE for details.

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