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The OTRS-Joomla-Gateway wiki

For installation instructions and a demo video, see http://www.cognidox.com/opensource/otrs-joomla-gateway

Giving back to the community

Cognidox http://www.cognidox.com would not exist without the help of many open source projects. Perl, Apache and Solr are just a few of the excellent open source packages that help make CogniDox a leading document management system. So, to show our appreciation, we've released a couple of open source projects such as the OTRS-Joomla-Gateway to help others.

OTRS Joomla! Gateway - what does it do?

In one sentence - it lets your customers access their OTRS tickets through your Joomla!® website

We like Joomla. Its a great content management system (CMS) for building and maintaining websites. We like OTRS. It's a really powerful tool for managing tickets sent in by customers. What we've done with our OTRS gateway component is allow Joomla sites access to OTRS tickets.

Why a gateway?

Joomla is an extremely powerful CMS with a wide range of extensions. Its templating and component system enables a wide range of functionality to be simply installed while maintaining a consistent look and feel to a website. However, Joomla up to now has lacked a really comprehensive ticketing system.

OTRS is a feature packed ticketing system allowing things like time tracking, email handling and reporting. However, it has its own templating system, so integrating a customer facing interface to an existing website can lead to a duplication of work and a less than seamless customer experience.

Our OTRS Joomla! gateway solves this problem by allowing customers direct access to their tickets via Joomla. OTRS agent users still manage tickets using the OTRS web interface and have access to all the power of OTRS.

Getting the component

For Joomla 1.7 and Joomla 2.5 use the Joomla 1.6 component.

Support

We currently support OTRS versions 2.4.x, 3.0.x, 3.1.x & 3.2.x and both Joomla 1.5 and Joomla 1.6/1.7/2.5

Contributing

If you have any suggestions or problems with the gateway, use the GitHub project page where you can access the source, submit issues and patches.