Store and use prepared (canned) responses, per-project or globally.
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README.rdoc

canned_responses

Store and use prepared (canned) responses, per-project or globally.

For Redmine versions prior to 2.x, check out the pre-2.x branch.

Installation

The usual installation instructions for Redmine plugins apply. The (very brief) summary: Download or git clone to the plugins directory, run `rake redmine:plugins:migrate` to create database tables.

Enable the 'Canned Responses' module for projects you need this feature in.