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After upgrade to iOS 13.6 the app is disabled and cannot be re-enabled because region is not supported #911
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After i read your message i did the following:
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I‘m having the same problem.
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Thanks for the report. We couldn't reproduce this issue so far on our devices with iOS 13.6, but this will definitely be investigated. We'll let you know once there is an update. Mit freundlichen Grüßen/Best regards, |
Hello, CWA version: 1.0.7 My provider: Drillisch, o2-de -- real SIM, not an eSIM Things I tried:
It renders the app/exposure notification framework useless. Best regards jg |
FTR - on both my iPhones (11 and SE 2016), both running wit English as default language, I had no problems with the App after updating to 13.6. |
To all which upgraded to iOS 13.6. Maybe we can find a pattern. My provider: Fonic / o2 Network |
My provider: Telekom.de |
My provider: 1&1, Network O2 |
My provider: T-Mobile |
My provider: Telekom.de and Vodafone |
Steps I would take to try to reactivate tracking:
If that doesn't work:
Final measures:
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Hi @androthan , |
maybe it's a pattern: most affected people have 2 sim-cards in use - so it could be a problem with the integrated eSim. Can the people only using only one provider tell if they are using an esim Profile? |
I use a eSim for the Apple Watch |
I can confirm that I have an eSIM in my iPhone SE, which is deactivated, but could be the reason. The provider is Truphone. |
I am using a normal SIM though my phone supports eSIM. |
I'm using a normal Sim+esim (o2+telekom) |
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Thomas, sent the mail to the provided SAP address again. Grey listing? |
@haosap Tried that now several times, even with some restarts included. Nothing changed. Will send a sysdiagnose like mentioned above. Addition: I'm not using an eSIM and never was. |
I have IOS 14.0 (beta) and CWA in germany ist not working. Only blank screen after app start. |
For iOS 14 people, there is an own bug... ;-) |
Seems to works, we'll find out in the future. Therefore thanx for your effort, I feel safer now. |
There will be soon a iOS Update available which will fix this state on all affected devices automatically via OTA Update. |
Does not work !! Applied the profile, rebootet iPhone SE, Exposure Notifications can still not be enabled : "Covid-19-Bewegungsaufzeichnungen" -> "In deiner Region nicht verfügbar".
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@dwarsloeper Hi did you ensure to install the profile under Settings->General->Profiles and press install multiple times? Can you please remove the profile and try again? |
Hi, yes I did and removed / installed again. Same result .. doesn't work When I started the app again , following error popped up : Cannot reproduce. Following some screeshots ... which are probably very well known to you. Enabled Button ist activated for a second... .... the goes off immediately again ### AND NOW ?? |
Hi we need more details about the situation on your phone. |
sure |
It works now. Thank you 😊 |
Works, perfekt! Thx!!! |
The profile worked fine for me. But I had to re-install the app first to reactivate the tracking again! However thanks for your effort! |
The profile worked! Thank you for your efforts! |
@stecampe the background app refresh is activated in your iOS? |
Yes it’s activated! Bluetooth is on , energysaving Mode off!
Thomas Augsten <notifications@github.com> schrieb am Sa. 8. Aug. 2020 um
19:38:
@stecampe <https://github.com/stecampe> the background app refresh is
activated in your iOS?
Einstellungen->Allgemein->Hintergrundaktualisierung ?
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Excuse me! Refresh was off!
Yes it’s activated! Bluetooth is on , energysaving Mode off!
Thomas Augsten ***@***.***> schrieb am Sa. 8. Aug. 2020 um
19:38:
> @stecampe <https://github.com/stecampe> the background app refresh is
> activated in your iOS?
> Einstellungen->Allgemein->Hintergrundaktualisierung ?
>
> —
> You are receiving this because you were mentioned.
> Reply to this email directly, view it on GitHub
> <#911 (comment)>,
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Hi there - on the described preliminary fix- this dies not work on my iPhone (11 pro Max). I can’t even load the configuration profile. Any thoughts how to fix? Thx |
Apple released 13.6.1 this release should solve the issue for all devices. Please try to upgrade your OS. |
This update to iOS 13.6.1 on my iPhone fixed the issue. 😀 |
There is no issue before and after iOS update
Thisi-3307 <notifications@github.com> schrieb am Do. 13. Aug. 2020 um 11:22:
This update to iOS 13.6.1 on my iPhone fixed the issue. 😀
Thx
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With ios Update 13.6.1 the problem is solved. |
This issues seems to now be reliably solved with iOS 13.6.1. Thank you all for your input and your patience while this was sorted out. In case it reappears on a different iOS Version (e.g., with the release of iOS 14 (the release version)), please open a new issue. |
How i want to upgrade ios 12.4.8 |
if you have 12.4.8 your device is probabyl too Old to recieve iOS13. otherwise Try This: |
I have now iOS 14.1. So i don’t know if there is an issue with 12.4.8
tocotronaut <notifications@github.com> schrieb am Do. 15. Okt. 2020 um
08:03:
How i want to upgrade ios 12.4.8
if you have 12.4.8 your device is probabyl too Old to recieve iOS13.
otherwise Try This:
Go to Settings > General > Software Update.
Tap Download and Install.
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iOS 12 is generally not supported by Corona-Warn-App. You need! iOS 13 or later. |
Avoid duplicates
Describe the bug
Upgrade my iPhone 11 Pro with a now working app to iOS 13.6.
Now the exposure tracking cannot be enabled because the region is not supported.
The app starts in manual mode but cannot be enabled.
Expected behaviour
After the upgrade to iOS 13.6 the app should continue to be enabled and working.
Steps to reproduce the issue
Technical details
Possible Fix
EDITED BY ADMIN:
If you aren't able to turn on Exposure Notifications, follow these steps:
Download this configuration profile.
http://appldnld.apple.com/iOSProfiles/Reset_ExposureNotifications.mobileconfig
Open the Settings->General->Profiles (Profile&Geräteverwaltung) and tap Profile Downloaded.
Tap Install in the upper-right corner, then follow the
on screen instructions.
Reboot your iPhone to complete the installation.
Turn on Exposure Logging in the Settings app.
EDITED BY ADMIN
Additional context
This is really a show-stopper. The app stops working completely.
Internal Tracking ID: EXPOSUREAPP-1814
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