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UX: "Couldn't save entry" error is confusing and poor UX due to tabs #3248

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andrewhawkes opened this issue Aug 29, 2018 · 4 comments

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@andrewhawkes
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commented Aug 29, 2018

Description

When saving an entry, a user has complained they cannot save and receive a vague "Couldn't save entry", error message. It is not clear what the issue is as you can see in this screenshot:
image

It turns out, the error is actually on another tab.
image

May I suggest the tab with said error is either opened, highlighted or that the error is specifically listed out at the top of the page to give the user more context and help.

Steps to reproduce

  1. Have a field with a required value not set
  2. Save entry on another tab with no errors

Additional info

  • Craft version: 3.0.13.2

@andrewhawkes andrewhawkes changed the title "Couldn't save entry" error is confusing and poor UX due to tabs UX: "Couldn't save entry" error is confusing and poor UX due to tabs Aug 29, 2018

@brandonkelly

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commented Aug 31, 2018

The tab with the error is supposed to have a red label:

screen shot 2018-08-31 at 4 55 45 am

Looks like that’s not the case if the error occurs within a Matrix block though, which is a bug.

@andrewhawkes

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commented Aug 31, 2018

@brandonkelly I see. Would it be much work to specify what the error is, or show a less generic error which makes it clear there's invalid content? I also wonder if it's worth maybe having a pulsating/flashing class on the invalid tab or an icon. I'm red/green colorblind and it doesn't stand out too much in the screenshot of yours.

@brandonkelly

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commented Aug 31, 2018

That feels like a duplicate of #1379 so maybe add a 👍 to that issue?

@andrewhawkes

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commented Aug 31, 2018

@brandonkelly will do!

brandonkelly added a commit to craftcms/commerce that referenced this issue Sep 7, 2018

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