diff --git a/docs/pages/product/deployment/cloud/_meta.js b/docs/pages/product/deployment/cloud/_meta.js index 05c5bbe1667a7..8d9d0c5848d1a 100644 --- a/docs/pages/product/deployment/cloud/_meta.js +++ b/docs/pages/product/deployment/cloud/_meta.js @@ -4,5 +4,6 @@ module.exports = { "custom-domains": "Custom domains", "deployment-types": "Deployment types", "pricing": "Pricing", + "support": "Support", "limits": "Limits" } \ No newline at end of file diff --git a/docs/pages/product/deployment/cloud/limits.mdx b/docs/pages/product/deployment/cloud/limits.mdx index 6a4c5e67d0fc9..6ad3758c8420c 100644 --- a/docs/pages/product/deployment/cloud/limits.mdx +++ b/docs/pages/product/deployment/cloud/limits.mdx @@ -3,7 +3,7 @@ redirect_from: - /cloud/limits --- -# Limits +# Limits and quotas in Cube Cloud Cube Cloud implements limits on resource usage on account and deployment levels to ensure the best experience for all Cube Cloud users. diff --git a/docs/pages/product/deployment/cloud/pricing.mdx b/docs/pages/product/deployment/cloud/pricing.mdx index 263ebd4e21e62..51a76d1380104 100644 --- a/docs/pages/product/deployment/cloud/pricing.mdx +++ b/docs/pages/product/deployment/cloud/pricing.mdx @@ -3,190 +3,154 @@ redirect_from: - /cloud/pricing --- -# Pricing +# Pricing in Cube Cloud Cube Cloud pricing is based on consumption of compute power which we measure -using Cube Compute Units in 5 minute intervals. The units are priced based on -which subscription plan you have chosen. Each plan has different features and -functionality that you should review as you think about what is right for your -business. - - - -A **Cube Compute Unit** is a way to measure compute power used to run Cube Cloud -infrastructure. The price of a compute unit is determined by the Cube Cloud plan -you're subscribed to. - - - -| Node Type | Compute Unit per hour (measured in 5 minute intervals) | -| ------------------------- | :----------------------------------------------------: | -| Cube Production Cluster | `4` | -| Cube Development Instance | `1` | -| Cube Store Worker | `1` | -| Cube API Instance | `1` | - -Cube Cloud has four subscription plans that you can review -[here](https://cube.dev/pricing). The subscription plan you choose will -determine the price per Cube Compute Unit (CCU). Each subscription plan -determines the features, scalability, availability, as well as the speed and -scope of support you may receive for your deployment. During your deployment, -Premium, Enterprise, and Enterprise Premier customers can set -[Budgets][ref-cloud-budgets] to make sure you know your usage is on track and as -expected. +using [Cube Compute Units](#cube-compute-unit) in 5 minute intervals. Each [pricing +plan](#pricing-plans) has different features and functionality that you should review +as you think about what is right for your business. + +## Cube Compute Unit + +A **Cube Compute Unit** (CCU) is a way to measure compute power used to run Cube Cloud +infrastructure and resources within it. + +| Resource type | CCUs per hour (measured in 5 minute intervals) | +| ------------------------- | :--------------------------------------------: | +| Production Cluster | 4 | +| Development Instance | 1 | +| Cube Store Worker | 1 | +| Cube API Instance | 1 | + +The price of a CCU is determined by the pricing plan you're subscribed to. + +Each plan determines the features, scalability, availability, as well as the [speed and +scope of support][ref-support] you may receive for your deployment. + +During your deployment, Premium, Enterprise, and Enterprise Premier customers can set +[Budgets][ref-cloud-budgets] to make sure you know your usage is on track and as expected. [ref-cloud-budgets]: /product/workspace/budgets -## Free +## Pricing plans + +### Free -The Free plan is designed for development and testing purposes. It is not +**Free plan is designed for development and testing purposes.** It is not intended for production use. It offers up to two [Development Instances][ref-cloud-deployment-dev-instance]. -The Free plan also has limits which are described [here][ref-cloud-limits]. -### Support +You can review its [support terms][ref-free-plan-support] and [limits][ref-cloud-limits]. -The Free plan offers support via online resources such as -[documentation][ref-docs-intro], [webinars][cube-webinars], and the [free -community Slack][cube-slack]. +### Starter -## Starter - -The Starter plan targets low-scale production that is not business-critical. -Pricing and minimums can be found [here][cube-pricing]. +**Starter plan targets low-scale production that is not business-critical.** It offers a [Production Cluster][ref-cloud-deployment-prod-cluster], the ability to use third-party packages from the npm registry, AWS and GCP support in select -regions, pre-aggregations of upto 150GB in size, auto-suspend controls, and +regions, pre-aggregations of up to 150GB in size, auto-suspend controls, and [semantic layer sync][ref-workspace-semantic-layer] with a single BI tool (such -as Preset or Metabase). The Starter plan also has limits which are described -[here][ref-cloud-limits]. - -### Starter Support +as Preset or Metabase). -The Starter plan includes support via online resources such as -[documentation][ref-docs-intro], [webinars][cube-webinars], and the [free -community Slack][cube-slack]. +You can review its [pricing and minimums][cube-pricing], [support +terms][ref-starter-plan-support], and [limits][ref-cloud-limits]. -You can also connect with our support team during -[support hours](#support-hours) with 3 questions per month using our in-product -chat feature. +### Premium -## Premium - -The Premium plan is designed for basic small-scale production deployments. -Pricing and minimums can be found [here][cube-pricing]. +**Premium plan is designed for basic small-scale production deployments.** It offers everything in the [Starter plan](#starter) as well as support for [custom domains][ref-cloud-custom-domains], AWS and GCP support in all regions, and [semantic layer sync][ref-workspace-semantic-layer] with unlimited BI tools. -Cube Cloud provides a 99.95% uptime SLA for this plan. The Premium plan also has -limits which are described [here][ref-cloud-limits]. - -### Premium Support +Cube Cloud provides a 99.95% uptime SLA for this plan. -The Premium plan includes support via online resources such as -[documentation][ref-docs-intro], [webinars][cube-webinars], and the [free -community Slack][cube-slack]. It also includes **unlimited** questions for our -support engineers during [support hours](#support-hours) through our in-product -chat. +You can review its [pricing and minimums][cube-pricing], [support +terms][ref-premium-plan-support], and [limits][ref-cloud-limits]. -| Priority | Response Time during Support Hours | -| -------- | ---------------------------------- | -| P0 | 60 minutes | -| P1 | 4 hours | -| P2 | 8 business hours | -| P3 | 2 business days | +### Enterprise -## Enterprise - -The Enterprise plan is suitable for high-scale or mission-critical production -deployments with more significant security and compliance needs. Pricing and -minimums can be found [here][cube-pricing]. +**Enterprise plan is suitable for high-scale or mission-critical production +deployments with more significant security and compliance needs.** It offers everything in the [Premium plan](#premium) as well as SAML 2.0 support for single sign-on, Azure support for all regions, a dedicated VPC for your Cube Cloud infrastructure, [VPC peering][ref-cloud-vpc-peering], [monitoring integrations][ref-cloud-monitoring], and [role-based access control][ref-cloud-acl]. Cube Cloud provides a 99.99% uptime SLA for this plan. -The Enterprise plan also has limits which are described -[here][ref-cloud-limits]. - -### Enterprise Support - -The Enterprise plan includes support via online resources such as -[documentation][ref-docs-intro], [webinars][cube-webinars], and the [free -community Slack][cube-slack]. It also includes **unlimited** questions for our -support engineers during [support hours](#support-hours) through our in-product -chat with faster response times as compared to the -[Premium plan](#premium-support). -The Enterprise plan also includes a dedicated CSM who will provide quarterly -reviews, sharing new features and training as well as usage and optimization -advice +You can review its [pricing and minimums][cube-pricing], [support +terms][ref-enterprise-plan-support], and [limits][ref-cloud-limits]. -| Priority | Response Time during Support Hours | -| -------- | ---------------------------------- | -| P0 | 30 minutes | -| P1 | 2 hours | -| P2 | 8 business hours | -| P3 | 2 business days | +### Enterprise Premier -## Enterprise Premier - -The Enterprise Premium plan caters to high-scale, high-availability -mission-critical production deployments with security and compliance needs. +**Enterprise Premier plan caters to high-scale, high-availability +mission-critical production deployments with security and compliance needs.** It offers everything in the [Enterprise plan](#enterprise) as well as enabling the use of [Production Multi-Clusters][ref-cloud-deployment-prod-multicluster], unlimited pre-aggregation sizes, and support for kSQL and Elasticsearch. Cube -Cloud provides a 99.995% uptime SLA for this plan. The Enterprise Premier plan -also has limits which are described [here][ref-cloud-limits]. - -### Enterprise Premier Support - -The Enterprise Premier plan includes support via online resources such as -[documentation][ref-docs-intro], [webinars][cube-webinars], and the [free -community Slack][cube-slack]. It also includes **unlimited** questions for our -support engineers during [support hours](#support-hours) through our in-product -chat with faster response times as compared to the -[Enterprise plan](#enterprise-support). - -| Priority | Response Time during Support Hours | -| -------- | ---------------------------------- | -| P0 | 15 minutes | -| P1 | 1 hour | -| P2 | 8 business hours | -| P3 | 2 business days | - -## Support Hours - -Official support hours are weekdays (Monday through Friday) from 8am ET to 8pm -ET. The above response times are only during support hours. - -## Support Priority Definitions - -We prioritize support requests based on their severity, as follows: - -- **P0**: The platform is severely impacted or completely shut down. We will - assign specialists to work continuously to fix the issue, provide ongoing - updates, and start working on a temporary workaround or fix. - -- **P1**: The platform is functioning with limited capabilities or facing - critical issues preventing a production deployment. We will assign specialists - to fix the issue, provide ongoing updates, and start working on a temporary - workaround or fix. - -- **P2**: There are issues with workaround solutions or non-critical functions. - We will use resources during local business hours until the issue is resolved - or a workaround is in place. - -- **P3**: There is a need for clarification in the documentation, or a - suggestion for product enhancement. We will triage the request, provide - clarification when possible, and may include a resolution in a future update. - -## Overages and Payment Terms +Cloud provides a 99.995% uptime SLA for this plan. + +You can review its [pricing and minimums][cube-pricing], [support +terms][ref-enterprise-premier-plan-support], and [limits][ref-cloud-limits]. + +## Total cost examples + +The following examples provide insight into the total cost to use Cube Cloud. + +### Small-scale deployment + +Suppose a company uses Cube Cloud to power self-serve business intelligence for +a couple of teams in Eastern and Pacific time zones. + +This organization: +* Uses the Premium plan of Cube Cloud. +* Runs a single Production Cluster that is active 24/7 but never has to auto-scale +its API instances because the usage is spread evenly with no bursts. +* Operates on a small volume of data that requires the usage of just 2 Cube Store +Workers to run queries and refresh pre-aggregations mostly during working hours, +being active approximately 50% of the time. +* Updates its data model infrequently and without using a dedicated Development +Instance for testing purposes, with 2 data engineers spending just 1 hour a day each, +in the development mode of the Production Cluster. + +| Resource | Usage per month | CCU per month | Cost per month | +| ----------------------------------------------- | --------------------------------------------------------- | ------------------------------- | ---------------------------------------------------------- | +| Production Cluster | 1 Production Cluster ×
24 hours per day ×
30 days | 720 hours ×
4 CCUs per hour | 2880 CCUs ×
\$ 0.25 per CCU = **\$ 720** | +| Additional Cube API Instance | — | — | — | +| Cube Store Worker | 2 Cube Store Workers ×
12 hours per day ×
30 days | 720 hours ×
1 CCU per hour | 720 CCUs ×
\$ 0.25 per CCU = **\$ 180** | +| Development Instance | — | — | — | +| Development Instance
(for development mode) | 2 users ×
1 hour per day ×
30 days | 60 hours ×
1 CCU per hour | 60 CCUs ×
\$ 0.25 per CCU = **\$ 15** | +| **Total** | | | **\$ 915** | + +### Medium-scale deployment + +Suppose a company with globally distributed workforce uses Cube Cloud to enable self-serve +exploration in multiple BI tools and AI agents; it also uses Cube Cloud to power embedded +analytics in its SaaS platform that caters to a vast worldwide customer base. + +This organization: +* Uses the Enterprise plan of Cube Cloud. +* Runs two Production Clusters that are active 24/7 and auto-scale up to 8 API instances +during a peak hour every day. +* Operates on a moderate volume of data that requires the usage of 4 Cube Store +Workers by both Production Clusters to run queries and refresh pre-aggregations 24/7, +being active approximately 50% of the time. +* Uses a dedicated Development Instance for testing purposes that is active 12 hours a day. +* Has a team of 5 data engineers who frequently update the data model, with each data engineer +spending about 4 hours a day in the development mode of the dedicated Development Instance. + +| Resource | Usage per month | CCU per month | Cost per month | +| ----------------------------------------------- | ------------------------------------------------------------------------------------- | -------------------------------- | ---------------------------------------------------------- | +| Production Cluster | 2 Production Clusters ×
24 hours per day ×
30 days | 1440 hours ×
4 CCUs per hour | 5760 CCUs ×
\$ 0.4 per CCU = **\$ 2304** | +| Additional Cube API Instance | 2 Production Clusters ×
(8 – 2) API Instances ×
1 hour per day ×
30 days | 360 hours ×
1 CCU per hour | 360 CCUs ×
\$ 0.4 per CCU = **\$ 144** | +| Cube Store Worker | 2 Production Clusters ×
4 Cube Store Workers ×
12 hours per day ×
30 days | 2880 hours ×
1 CCU per hour | 2880 CCUs ×
\$ 0.4 per CCU = **\$ 1152** | +| Development Instance | 1 Development Instance ×
12 hours per day ×
30 days | 360 hours ×
1 CCU per hour | 360 CCUs ×
\$ 0.4 per CCU = **\$ 144** | +| Development Instance
(for development mode) | 5 users ×
4 hours per day ×
30 days | 600 hours ×
1 CCU per hour | 600 CCUs ×
\$ 0.4 per CCU = **\$ 240** | +| **Total** | | | **\$ 3984** | + +## Overages and payment terms ### Overages @@ -234,3 +198,9 @@ subscription plan level. Payments are non-refundable. [ref-cloud-custom-domains]: /product/deployment/cloud/custom-domains [ref-cloud-vpc-peering]: /product/configuration/vpc [ref-workspace-semantic-layer]: /product/workspace/semantic-layer-sync +[ref-support]: /product/deployment/cloud/support +[ref-free-plan-support]: /product/deployment/cloud/support#free +[ref-starter-plan-support]: /product/deployment/cloud/support#starter +[ref-premium-plan-support]: /product/deployment/cloud/support#premium +[ref-enterprise-plan-support]: /product/deployment/cloud/support#enterprise +[ref-enterprise-premier-plan-support]: /product/deployment/cloud/support#enterprise-premier \ No newline at end of file diff --git a/docs/pages/product/deployment/cloud/support.mdx b/docs/pages/product/deployment/cloud/support.mdx new file mode 100644 index 0000000000000..07b2f7b061b6a --- /dev/null +++ b/docs/pages/product/deployment/cloud/support.mdx @@ -0,0 +1,114 @@ +# Support in Cube Cloud + +Cube Cloud [plans][ref-cloud-pricing] include different levels of support +in terms of speed and scope that you should review as you think about what is +right for your business. + +## Support by plans + +### Free + +* [Free plan][ref-free-plan] offers support via **online resources** such as +[documentation][ref-docs-intro], [webinars][cube-webinars], and [community +Slack][cube-slack]. + +### Starter + +* [Starter plan][ref-starter-plan] includes support via **online resources** such as +[documentation][ref-docs-intro], [webinars][cube-webinars], and [community +Slack][cube-slack]. +* You can also connect with our support team during [support hours](#support-hours) +with **2 questions per month** through the in-product chat feature. + +### Premium + +* [Premium plan][ref-premium-plan] includes support via **online resources** such as +[documentation][ref-docs-intro], [webinars][cube-webinars], and [community +Slack][cube-slack]. +* It also includes **unlimited questions** for our support engineers during +[support hours](#support-hours) through our in-product chat. + +| Priority | Response time during support hours | +| -------- | ---------------------------------- | +| P0 | 60 minutes | +| P1 | 4 hours | +| P2 | 8 business hours | +| P3 | 2 business days | + +### Enterprise + +* [Enterprise plan][ref-enterprise-plan] includes support via **online resources** such as +[documentation][ref-docs-intro], [webinars][cube-webinars], and [community +Slack][cube-slack]. +* It also includes **unlimited questions** for our support engineers during +[support hours](#support-hours) through our in-product chat with faster +response times as compared to the [Premium plan](#premium-support). + +| Priority | Response Time during Support Hours | +| -------- | ---------------------------------- | +| P0 | 30 minutes | +| P1 | 2 hours | +| P2 | 8 business hours | +| P3 | 2 business days | + +* Enterprise plan also includes a **dedicated customer success manager** (CSM) +who will provide quarterly reviews, sharing new features and training as well +as usage and optimization advice. + +### Enterprise Premier + +* [Enterprise Premier plan][ref-enterprise-premier-plan] includes support via **online resources** such as +[documentation][ref-docs-intro], [webinars][cube-webinars], and [community +Slack][cube-slack]. +* It also includes **unlimited questions** for our support engineers during +[support hours](#support-hours) through our in-product chat with faster +response times as compared to the [Enterprise plan](#enterprise-support). + +| Priority | Response time during support hours | +| -------- | ---------------------------------- | +| P0 | 15 minutes | +| P1 | 1 hour | +| P2 | 8 business hours | +| P3 | 2 business days | + +* Enterprise Premier plan also includes a **dedicated customer success manager** (CSM) +who will provide quarterly reviews, sharing new features and training as well +as usage and optimization advice. + +## Support hours + +Official support hours are weekdays (Monday through Friday) from 8am ET to 8pm +ET. The above response times are only during support hours. + +## Support priority definitions + +We prioritize support requests based on their severity, as follows: + +- **P0**: The platform is severely impacted or completely shut down. We will + assign specialists to work continuously to fix the issue, provide ongoing + updates, and start working on a temporary workaround or fix. + +- **P1**: The platform is functioning with limited capabilities or facing + critical issues preventing a production deployment. We will assign specialists + to fix the issue, provide ongoing updates, and start working on a temporary + workaround or fix. + +- **P2**: There are issues with workaround solutions or non-critical functions. + We will use resources during local business hours until the issue is resolved + or a workaround is in place. + +- **P3**: There is a need for clarification in the documentation, or a + suggestion for product enhancement. We will triage the request, provide + clarification when possible, and may include a resolution in a future update. + + +[ref-docs-intro]: /product/introduction +[cube-webinars]: https://cube.dev/events +[cube-slack]: https://slack.cube.dev +[ref-cloud-pricing]: /product/deployment/cloud/pricing +[ref-free-plan]: /product/deployment/cloud/pricing#free +[ref-starter-plan]: /product/deployment/cloud/pricing#starter +[ref-premium-plan]: /product/deployment/cloud/pricing#premium +[ref-enterprise-plan]: /product/deployment/cloud/pricing#enterprise +[ref-enterprise-premier-plan]: /product/deployment/cloud/pricing#enterprise-premier +[self-support-hours]: #support-hours \ No newline at end of file