Hello, may I speak with the property manager, please?
Hello, this is the property manager. How may I help you?
During that horrible rainstorm last night, my roof began to leak.
What room was the leak in?
It was in our bedroom.
Are you on the top floor, or is there another apartment above you?
We are on the top floor.
I will be sending someone out as soon as I can get hold of the roofer. Will you be home this morning?
Yes, we will be in.
Fine. If you do end up going somewhere, we can just use our pass key.