Good afternoon, how may I help you, Madam?
Hello, I reserved a room here. The day before yesterday, are room for 2 from the thirteenth to the fifteenth.
Ok, may I have your name?
Yes, it's Jenny Green.
Just one moment, please. Ah yes, here it is, I'll just print out the details for you to confirm. You are in room 408.
Thank you.
And could you fill in your details in the guest book, please? Name, home address, today's date thirteenth and your signature?
Ok, here you are.
Ok, please phone or come down to reception if you need anything. Breakfast is served from 7:00 to 9:30 in the Green Hall, and check out time is 11:00 o'clock.
Thank you, would it be possible to have a newspaper sent to my room?
Yes, certainly, which newspaper would you like?
The Times, please.