There is something wrong with my credit card.
What's the problem?
There is a charge on here that I never made.
What charge was made?
It was a charge for a $ 350 purse that I never bought.
You didn't make this purchase?
I think I would remember if I made a purchase that large.
Sorry. When was this purse purchased?
It was purchased on the 12th of November at 3
We'll do an investigation and get to the bottom of this.
In the meantime, do I have to pay for this charge?
No. We'll take care of everything.