Welcome to IBA Bank, how can we be of service?
I spoke to a girl named Claire on the phone ; it's about losing my card and everything.
What I need you to do first is fill in these forms, with as much detail as possible. Then we can get you a new card.
So, I can get my new card today?
I'm sorry, Sir, the full procedure can take up to 7 days to process everything.
7 days! What am I supposed to do for money until then?