Hello. This is the China Telephone Company. What can I do for you?
Is this the Complaints Department?
Yes, it is.
I want to complain about the bill I received this month. I don't think I've made that many phone calls. Have their rates gone up? There must be a mistake in your billing.
Alright Madam, tell me your phone number and I'll check it for you.
My number is 63513516.
Thank you. Please hold on for a moment.
Alright.
Hello?
Yes, I'm still here.
Well, there doesn't seem to be any problems with your account. The billing is accurate. You must have overlooked the international call you made to Europe.
Let me see. Right. I'm sorry, it's my mistake. But it is still very expensive.
Well, why don't you apply for the international dial service? It's free of charge.
Can I do that?
Sure. You can. The rates are cheaper as you do without assistance from the operator.
I see. Well, thank you very much and I'm sorry for bothering you.