Hello, Sir. Are you still there?
Yes, I'm here. What details do you need from me?
Did you check with reception at your hotel?
Yes, I did. But nobody has handed it in as yet.
OK, that's fine, Sir. We just need to ask you some questions for security purposes.
Please, go right ahead.
Could I have your name, please? And do you know your card number?
I'm Mike Kowalski and my card number is 5211678 44, but there are some other numbers at the beginning. I'm not sure what they are.
That should be fine, Mr. Kowalski. And your PIN number?
It's 671029, my birthday. Silly to choose such a simple one, I suppose!