I am afraid I have some bad news for you. It's about our order contract O5TSWAL.
What's the problem?
The goods arrived half a month later than scheduled. What's more, five cases were found broken and unit inside seriously damaged.
Really? That's something unexpected. You see, all our exports were strictly inspected before shipment. The goods were in perfect condition when they left.
But then there were some cracks in a number of cases. Almost all the bottom of the cases were loose.
That could have happened in the course of transit or unloading, due to rough handling.
But our surveyors found the damage was caused by poor packing.
But there is nothing wrong with our packing. Our cartons are standard export ones and we also enforced them with straps.
But you filled the cartons too full and the straps are not strong enough. When they were rehandled, some of them were broken.
I don't think the stevedores could have handled them with great care.