Hello. Dr. Brown's Dental Office. How can I help you?
Hi, this is Susan Smith. I'm calling about my appointment with Doctor Brown today at 3
What happened?
I got the flu. I have a fever and a headache. Can I cancel my appointment?
Sure, you can, but you'll be charged for $ 10.
Oh, there's a charge? Why?
This is for the delayed cancellation. Because this time is reserved for you. If you are unable to keep an appointment, you should notify us 48 hours in advance. Otherwise, the charge will be made.
I see. That's ok. I'll pay.
Thanks for your understanding. Do you want to make another appointment?
No. Not right now. When I feel better I'll call you again.
Ok. Take care.
Thank you.