May I help you?
I have a problem.
What ' s the problem?
Someone else is making charges on my debit card.
I need to see a statement for your debit card.
I have it right here.
Can you show me which charges you ' re referring to?
The last four charges.
We will need to do an investigation on this.
How long will that take?
We ' ll have to freeze payment on those charges until the investigation is finished.
I really appreciate your help.