Hello, my name is Bill Martin and we have a reservation for party tonight.
Yes, what can I do for you?
I need to cancel that. We have had a last minute change of plans.
I see. Would you like me to reschedule you for another night?
OK, we will let you know as early as possible. By the way, will we be able to get a refund on this cancellation?
Certainly.
Thank you very much.
That's all right. I hope we can help you at some other time. Good-bye.