Could I see the manager please? I have a complaint to make.
Yes, I'm the manager here. What can I do for you, Madam?
Did you have the room checked before we move in?
Which room are you in?
1808. The toilet doesn't work properly. The water doesn't run in the shower.
I'm awfully sorry to hear that. ( After checking ) I'll turn to it right away. I do apologize. We'll change your room to 2002.
That's not bad. Thanks for your help.
It's my pleasure, Madam.