Good morning. Madam. What can I do for you today?
Hello. I hope you can help me ; I'm a little worried about my new card.
What seems to be the problem?
I received my new card this morning, but I'm unable to use it.
Oh? You mean, the ATM machine has eaten it?
No, it's right here, see? The ATM will not accept it!
You said you received your card this morning, am I right?
Yes. I was told it would be activated and ready to use right away. So, what's gone wrong?
Did you receive your PIN number yet, Madam? You see, unless you have your new PIN number, to match your new card, you cannot use it. We usually send that separately, around one day after the card, for security reasons.
Well, that explains it. I've been using my old PIN number! Thanks for explaining everything to me.