Hey, I'm a little bit upset about that television you people sold me. I got it home and the thing doesn't work! The lines.., the... there're lines all over the picture! I'm just not satisfied. I'd like to have my money back, or give me a new television.
Well, it's not my fault! What did you do with it when you got it home?
I just plugged it in and turned it on.
Well, it was working fine when you took it... when you left here.
Well, I think the least you people can do is to come over and adjust it for me, and make sure the thing's working all right.
Well, I wouldn't mind doing that. Or you could bring it here and I'll have a look at it. But you bought a second-hand TV and there's only a... two-day warranty on it.
Second-hand? Second-hand?! That thing was supposed to be new! Your salesman told me it was brand new.
Well, I can't be responsible for that.