Thanks a lot for coming again.
Tell me what happened this time? Is it the keyboard again or the mouse?
Well, the keyboard is ok now, and the mouse is working well, too, even though you suggested that I get a new one last time. Actually the problem is when I was working this morning, the screen suddenly went black.
Ok, let me have a look. The screen seems to be working, so I'll take a look at the inside of the laptop. Did you save your files?
No, since I didn't know that the computer would stop working. Please don't tell me I've lost my report.
I'm afraid so, here's the problem. Something has overheated inside the laptop.
Can you fix it quickly?
I'll try. It may take a couple of hours. I'll have to take it back to my shop and fix it. I'll test it before I call you. Can I contact you on your mobile phone?
Of course, I've learned a lesson today.
What's that?