We have some quality-control problems. Mr. Zhang. We need to go to the source to work them out.
What problems are you having exactly?
The complaint rate for our new product line is very high, almost eight percent.
That is high.
Yes. We keep finding problems when testing the sound boards.
But your promotional materials claim the broads are the least expensive of their types on the market.
The least expensive, but still fully functional. And we think that your factory needs to take measures to improve quality-control.
That will involve additional expenses for us, which we will have to pass on to you as a rate hike.
I am afraid that is not acceptable. Your contract says that you will deliver a product with a reject rate of less than six percent.
Well. I will tell you what, Mr. Li. I will review the contract and talk with management. Then we will get together and hash this out.