So what happened, madam?
Well, I saw this old man. He was kind of holding his bag like this. He just left the bank and I was still queuing up to collect my money, but I was near the door. Now this young man came running past him and tried to get the bag.
And they both fell down?
Yeah, and the young man ran away, and the poor old man fell on the sidewalk, still holding his bag tightly. And we managed to help him up. Now can I go back in to collect my money?