Hello, is that Mason's builders?
Yes, can we help you?
We have a problem with our roof. Can you come and have a look?
What sort of problem?
We have water coming through. It was raining yesterday and this morning we noticed a wet patch on our ceiling.
Is the wet patch just in one place?
Yes, it seems to be just in the living room, above the window.
Did you look in the attic?
No, sorry, we didn't.
Is there easy access to the attic? We'd better look since there may be some flooding there as well.
Yes, we have a hatch with a ladder.
OK, we can come early this afternoon. Is anyone going to be at home?
Yes, my wife will be there.
Right, we have an urgent job this morning but we should finish around lunch time. We will then come straight over to your house.