Welcome. How can we be of service today?
Hello. My aunt in the US has sent me $ 500. She sent it yesterday, using the standard service. It's my birthday today, you see.
Well, happy birthday. If it was sent yesterday using the usual service, it should be here already. You do have an account with us, right?
Yes. Here's my card. Do you need my ID?
Please. Just to double check all the details.
There you go.