Hello again. What can I do for you today?
Yes, I'm back! It's nice to see you again. I'm here about those documents.
Ah yes, the ones from Sapporo we were dealing with yesterday?
That's right. I had a phone call asking me to come back in, about rejecting them?
Well, we were contacted by your manager and he said. . .
Yes, we talked about it and thought it was better and significantly quicker to ask the company to pay a Discrepancy Fee.
The customer got back to us this morning and they have agreed to pay a Discrepancy Fee of 100 US dollars.
That's wonderful news! I'm glad we decided to rethink our actions ; it's all turned out for the best this way. Thank you for helping us to fix that little problem.