This is the Bell Captain's Desk. May I help you?
Yes, I've been waiting for my bags to be sent up for the last half hour. Where are they?
I'm very sorry to hear that. May I have your name and room number, please?
Yes, it's Yao Lan. Room 406.
And how many pieces did you have?
Two suitcases and a handbag. The suitcases are blue and the shoulder bag is red.
Is there a name tag attached to them?
Yes, there is.