I've something very unpleasant to talk with you. Upon the arrival of the first consignment, it was found that about 50 % of the sixty cases of pineapples were leaking.
It's rather an unusual case. Have you found the cause of leaking?
It's simply because the tins were damaged.
It appears to be the only case to us, that the goods have been damaged on the way.
I am sorry to say it's not on the way, but during loading. The tins inside the cases were broken evidently through rough handling.
Could you offer us a certificate issued by your Health Department?
Certainly. Here you are. Our health authorities said they were no longer suitable for human consumption. I have to remind you that our terms are CIF Hamburg. I hope you would indemnify us for the loss, so it wouldn't be so heavy on us.
Now we are prepared to settle the issue with you amicably.