Good morning! The Inland hotel. How may I help you?
Good morning. I'd like to book a room for Friday night and Saturday night.
Certainly. What kind of room would you like?
A single room please. I hope you're not fully booked.
A single room? That's fine. In whose name shall I make the booking?
Jones. According to your website, the nightly rate is $ 50, including breakfast.
We offer a 20 % discount for guests staying of Friday and Saturday. The total cost will be $ 80, including breakfast.
Thank you very much. I look forward to seeing you on Friday.
Could I just take your credit card number please? I should mention that there is a cancellation charge of $ 20.
That's fine. My credit card number is. . .