Hi, Customer Service Desk. What can I do for you today, sir?
Good morning. I bought this vacuum here a few months ago. But it does not work now. Can I return it or get it fixed?
Do you have your receipt with you?
Yes, I do. Here is the receipt.
When did you buy it from our store?
Let me think... Four months ago.
I'm sorry. You cannot return it because too much time has passed since you purchased it. In order to receive a refund, you must return merchandise to the store within 90 days of purchase.
But the direction book says I will get one-year warranty.
Yes, I know. After 90 days, you need to call the company that manufactured the vacuum to fix it because it is still under their warranty. Their phone number should be in the direction book that came with your vacuum.
Okay. I understand. I will call the Customer Service Office of the manufacturer. Thank you.