Good morning, madam.
Good morning. I wonder if you can help. I've lost my coat.
Where did you lose it, madam?
Er... I left it on a bus yesterday morning.
Can you describe it? Is it a raincoat?
No. It's a long white overcoat. It's got a belt, and one of those thick furry collars that keep your ears warm. It's a very nice coat, actually.