Why am I being charged $ 10 for a movie that I never ordered?
Sir, according to your file, you spent Monday evening watching'Titanic. '
Well, the file is wrong. I was at a great concert that night.
Well, this wouldn't be the first time that a file was wrong. Just a moment, please.
Thank you for taking care of it so quickly.
Sir, when I deleted the $ 10, the program automatically added a $ 2 service charge.
You can't do that! You can't charge me for a mistake that you made!
Sometimes you can't win for losing, sir.
Well, now I've seen it all! What a rip-off this place is!
I don't blame you, sir. Two dollars is a lot of money.