Good morning. I understand that you'Ve got a problem with your washing machine. I'm from the repair company.
Excellent. Come in please. The washing machine is in the bathroom upstairs. It keeps breaking down.
When did it first break down?
About ten days ago. I'Ve tried to use it since then. Sometimes it works and sometimes it doesn't. it's very frustrating.
Is it still under warranty. If it is and I can't fix it, it would be quicker and easier to exchange it for a new one.
Yes, it's still under warranty. Over the last few weeks, it's also been making a high-pitch noise when it's in use.
Ok. I'll start by looking at the motor. I'll just unplug it and take a look inside the machine. . . oh, yes. There's the problem. It's quite simple. I'll sort it out in a few minutes.
What's wrong with it?
Part of the motor is loose. I can put it back in place quite easily.
That's great. Thanks very much. Would you like a cup of tea or coffee?