Hello, IMPF Bank, how can I help you?
I need to report a missing Bank Card and Book.
OK Sir. Could you tell me the account holder's name, the account number, the amount in the account and your PIN number, please?
Well, the account's in my name. Patrick Dean, that's D-E-A-N. The account number is 15273478841. There was about 20, 000 RMB inside.
OK, Sir. Almost there, I just need your PIN number. When we issue you with a new card and book we would recommend that you change your PIN number. It's a very simple procedure.
OK, it's 672910.