I have a problem with my cable.
What about it?
My cable has been out for the past week or so.
The cable is down right now. I am very sorry.
When will it be working again?
It should be back on in the next couple of days.
Do I still have to pay for the cable?
We're going to give you a credit while the cable is down.
So, I don't have to pay for it?
No, not until your cable comes back on.
Okay, thanks for everything.
You're welcome, and I apologize for the inconvenience.