The consignments of chemical instruments have just reached us. We have to lodge a claim against you for inferior quality I am afraid.
Is there anything wrong?
We bought 1, 000 sets of chemical instruments from you, but there are 40 not up to the standard.
It's hard for us to believe it. Our instruments have been the best quality for years. Have you any reliable evidence?
Here is the survey report from a well-known public surveyor in London. You may inspect the defective instruments personally
Well. According to the contract, we are responsible for repairing or replacing those defective instruments. We ' ll send our technicians to repair them.
Forty faulty instruments means that 4 % are not up to the standard. You should compensate us for 4 % of the total account on the contract, as well as for the inspection fee.
I am sorry about the quality problem, but I propose we compensate you for 3 % of the total value apart from the inspection fee.