Hello, this is Leslie Caron in the shipping department. Is that Martin Reynolds?
Yes, Ms. Caron. Has my package arrived?
That's what I'm calling about. Your package has just been unloaded from the truck, but it seems it has been damaged during shipment. The box is crushed at one end. And what should I do?
That's terrible. Well, don't let the delivery driver leave. I'll be there in 5 minutes.