My name is Ella Grady. I'm in the customer service department. I'm the European customer service manager.
So, are you in charge of the department?
No, I report to the customer service manager David. He sits there.
Ah, the boss is here.
Yes, and is your boss here?
No. She isn't on the training course fortunately. So, Ella, you aren't the department manager, but do you have a team in the department?
Yeah, there are many teams in the department. I manage a small team of assistance. 5 people were responsible for customers in Europe and our other teams deal with other regions, Asia, North America and so on.
And do you have direct contact with customers? Do you speak to them?