Excuse me. . .
Yes, sir. How may I be of service?
I would like to return this item. . . Are refunds allowed?
Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?
No, no. . . It was just the wrong size.
Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.
No. I would rather just return it.
Sure, no problem. Do you happen to have the receipt?
Yeah, right here.
Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?
No, thank you.
You're welcome. Have a nice day!