May I help you?
Yes. I would like a ticket to Pakistan on CA.
Is that a one-way or round trip?
Round trip, please.
When would you want to leave?
I'd like to leave on Nov. 2nd and return on Nov. 21st.
I am sorry. The flight on Nov. 21st is full. Do you mind if I put your name on the waiting list?
Yes, please. Thank you.