Good afternoon, I would like to speak with the manager, please.
Why? What's your problem?
Well, I just picked up a TV at your store yesterday afternoon. And when I was taking it out of the car. It sort of accidentally fell. It looks ok. But the picture is pretty unclear. Do you think I can have someone look at it or get it changed?
Ok, I will talk to the manager about it right now, please wait a moment.
Ok, thank you.
Well, we can have someone repair it for you, but as it was caused by you. I'm afraid you have to pay for half of the repair cost and we will pay the other half