Welcome to Lincoln Bank. What can I help you with, Sir?
I'm not sure if I'm at the right counter, but I need some advice on mortgages, can you help me?
Unfortunately, no, I can't. But our specialist can. Please take a seat and our Mortgage Adviser will come out to see you.
A specialist? That's excellent, thanks.
No problem, Sir. He'll be with you in just a minute. Could I get you something to drink while you are waiting?
A black coffee with 2 sugars would be much appreciated, thanks.