What's the matter?
Checking out, please.
Can I have your keys, please? Thank you. Here's your statement.
Excuse me. What are these charges?
Oh, these are the phone charges and these are for something from the bar.
Wait a minute. I made a phone call, but I never made a connection.
I know, sir. Those aren't telephone company charges. Those are hotel charges.
Isn't that a bit excessive?
I'm sorry, sir. It's our policy.
OK. Here is the money.