Lost and found. How can I help you?
I'm ringing because I lost my bag yesterday.
I see. Well, we received 8 bags yesterday. What color is it?
It's black.
Em, I've got 3 bags here. Can you give me some more information?
It's quite large. I wear it over my shoulder. It's got a zip on the front and there's a pocket on the side for a mobile phone.
Is there anything in it?
Yes. There's an address book and some keys. Oh, and hissy the snake.
There's a snake in your bag?
Don't worry, it's made of plastic.It belongs to my little son.