Next, please.
Yes, I just received a telephone bill and there's a problem with it.
And what exactly is the problem?
There is a call to Finland on there, and I don't know anyone in Finland. I'm upset. Could you please take the charge off my bill?
May I see your bill please?
Certainly, there it is, on July first. I really don't know anybody in Finland.
OK, don't worry. I'll take the call off. Let's see it was $60. Your bill was $84, minus 60 dollars. So, your new total is $24. I'm very sorry about the fault.
And that's OK.