How can I help you today?
I am returning something that I bought yesterday.
What would you like to return?
I'm returning a cellphone.
Was there something wrong with it?
It's defective.
What isn't working on it?
It keeps turning off on it's own.
Alright, do you have the receipt?
I have it right here.
I'm going to take care of this and refund your money.
Thanks for your help.