May I help you?
Yes. I'm sorry, but I've lost my passbook.
Well. Can you tell me how much you have deposited?
About RMB 12, 000.
Please let me have your name and your savings account number if you remember it.
I'm Bob Brown. But I can't recall my account number.
Don't worry, Mr. Brown. Let me try to check it for you. One moment, please. Yes, I have your account number here. The balance is exactly RMB 12, 000
Thank goodness. It is still there. Thank you very much.
It's my pleasure. Please fill out this lost passbook bill and list the code word you used when you first opened your account.
OK.