Did you working in a similar position before?
Yes. I have been with ABC Insurance Company for four years, and before that, I worked with the Pacific surveyor company as claim officer.
Could you tell me the usual procedures to handle such a case?
Yes, on the shipper's side, when the cargos arrives, all relevant documents will be forwarded to the consignee. Among other things, this party has to check carefully the content of the packing list and weight list. When cargos are found to be damaged of short landed, this party has to call for a joint survey by representatives of the shipping company and the insurance agent. Based on the survey report, they will lodge a clam for compensation.
If you act as our representative what would you do to safeguard our interest?
I think, first of all, I would ask the consignee to produce survey report on loading, if they can't produce that I would suggest them to refer the case to their shipper. Meanwhile, bad weather could be a good excuse to refuse the responsibility.
Are you able to operate the telex?
Yes, I used to dispatch telex to shippers and the consignee to inform them of changes of our schedule and other information.
Now can you tell me if you have a good command of both written and spoken English?
When I was college, I passed Band Six of College English Test. All the foreign business men I've dealt with say my English is quite good.
If you are selected for the position, you must prepare to travel overseas frequently.
No problem, I love it. Thank you for granting me the interview.