Room service. What can I do for you?
This is room 2012. Where is my laundry? You promised to send to me this morning.
Well, let me check for you. I am sorry, sir. They mistook your order as a normal one. Actualty it's an express laundry, is that right?
Yes, I ordered the express service.
Sir, we are terribly sorry for that. We will refund the charge and send your laundry to your room 3 hours later. Is that all right?
That's fine.