I'd like to discuss some problems that I am having with this tour.
I am sorry you are having a difficult time. What may I help you with?
Your Tour Company doesn't seem to know the small town very well. We were always getting lost.
How did you like your room?
The room was very noisy and we couldn't get to sleep.
I am really sorry about that. Did you at least enjoy your dinner in the hotel restaurant?
The food was horrible and a few of us got sick after eating there.
Thank you for telling me about the problems. I will take all of this into consideration and try to improve the situation.
I do hope the company will take it seriously, and provide better service.
We will surely do as you suggest. I'd like to return 20% of your expenses. How much did you pay?