May I help you?
Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the same amount as last time.
Let me key in your information into my computer. I will pull up our records for you. Do you have an order number? What name is the order listed under?
It should be under Leslie Smith. The number is 184796 A.
Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?
Yes.
Is there the correct billing address?
No, PLS post the bill to 124 Hildrod Lane, Milton County, 98830.
I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.
Thank you.