Hello. Holiday Inn. How can I help you?
Yes. I booked a single room in your hotel for this Friday. But I'm sorry to say that I have to cancel it. My wife is very sick now. I don't think she'll be able to travel by this Friday.
Oh, I'm sorry to hear that.
Thank you. Can I cancel my reservation?
Certainly. May I have your name, please?
My name is Tom Smith.
Okay. I have canceled your reservation, Mr. Smith.
Thank you very much.