This is IBA Bank, Claire speaking, how may I help you?
Oh, hello, yes, arm. . . I've just lost my bank stuff.
I'm sorry, could you be a little more specific?
You know my bank stuff. My card, my book. . .
OK, I will have to take some details from you. Could you tell me your name, please?
Jim Chan. The account's in my name. Is that all you need to know?