Excuse me. Something is wrong with my bank card. Can you help me?
Yes. What's the problem?
Just a mistake with my name. It should be issued as Steven, but the card is under the name ' Steven '.
Oh, I am very sorry about that. It's our fault. I will arrange someone to correct it immediately.
OK, no problem. To err is human.
Anyway, we apologize for the inconvenience we have brought you. Please just wait for a moment, and it will be fixed.