Can I help you?
Yes, my brakes are not working well.
What's wrong with them?
I hear a noise and feel vibrations when step on the brake.
The front brake?
I think so.
What kind of car is it?
Toyota Corolla 2002.
Write down your name and address, give me the key, and I will check it out.
Do you charge for checking it out?
No.
How long is it going to take?
About half an hour.
I'll wait.