Mr. Ludlow, hello. It's good to see you again. What can we do for you today?
Hello, I'm sorry it's been such a long time. I've been away on business. I'd like to discount this.
No problem. Could I please see the bill and all of the other documents?
Yeah, sure. Here they are. Take your time going through them, I'm in no hurry.
There's no problem here, everything's in order. I can transact that for you now.
Do I need to pay anything? Like a handling fee, or something?