Hello. I want to reconfirm our flight to London.
Yes, sir. Did you call the airline?
Yes, I did. But I couldn't communicate with them in English. They speak only Spanish. So I need your help.
Certainly, sir. What is the flight number and when are you leaving?
We are taking IB 385 to London tomorrow at 1 p. m.
Oh, I see, sir. We have the airline office inside the hotel. They have an English-speaking staff. Just dial 35, please.