I'm sorry. I've lost my tags and receipt. How can I do about it?
I see. What is your baggage? And do not remember the tag's number or color?
It's a suitcase. But I've forgot the exact color. Maybe it is red or something.
Could you give me a description of your case?
It's like this. It's square with a leather cover. Yes, I remember, there is a green string around the handle. That's right.
I'll check it for you. . . sorry to keep you waiting. I've found it. Is this yours?
Yes, It is the right one.
Will you show me your key card, please?
Here it is.
All right. Now you can take your case away.