Hello, welcome to the International Business Counter, Sir. What can we do for you today?
Hi. I need some help with these documents under L / C.
Of course. Is there a problem with them?
Yes. My Manager sent me in, there's a problem with the shipping time. It's been delayed quite significantly and my manager is unwilling to accept it.
You will need to return the documents. That's no problem ; we can deal with that for you now.
Thank you. I need to get this done as soon as possible ; my manager is tearing his hair out!