Good afternoon, Royal Bank. How may I help you?
Hello. I have an account with your bank and I'd like to have a copy of my bank statement. I tried to reach you this morning but the lines were all busy. Can I request a statement over the phone?
Unluckily you can't. However you can get it on the bank's website but to use the website, you need to register as a member.
Alright. I'll just check the website. Can you give me the website address?