How may I help you?
I ' m having a problem.
What problem are you having?
There have been charges made on my debit card that I didn ' t make.
Do you have the statement for your card?
Here it is.
What are the charges you ' re referring to?
The last four charges on the page.
I ' m afraid we ' re going to have to investigate these charges.
How long will an investigation take?
I honestly don ' t know, but we will freeze payment on these charges.
That sounds absolutely fantastic.