Madison Suites, how may I help you?
Yes, I'm calling from Mexico. I will be in town next week and would like to know if you have availability.
OK ma'am, can you tell me the date you expect to check in?
Yes, July ninth. I will be there for seven nights.
We have a junior single suite or a superior double suite available for those dates.
What's the difference?
The junior suite is smaller and has one twin bed, while the superior suite has a double bed and mini-bar.
OK, I would like to reserve the superior suite. Is breakfast included?
Yes, a buffet breakfast is served every morning. I will need your name and your credit card details in order to complete the reservation.
Sure, my credit card number is. . .