I'm sorry, I've lost my tags and receipt. What can I do about it?
I see. What is your baggage? And do you remember the tag's number or color?
It's a suitcase. Its colour is blue.
Could you give me a description of your case?
It's like this, it's square with a leather cover.
I'll check it for you. I've found it. Is this yours?
Yes, it is the right one
Will you show me your key card, please?
Here it is.
All right. Now you can take your case away