Can I help you?
Yes. My daughter bought this camera here for my wife's birthday. But it doesn't work. So I'd like to change it for another one.
I see. Let me have a look. Well, we'll be happy to change it for you. But I am afraid we don't have another pink one.
Oh? What will I do then?
Would you like to choose a different color? We do have this camera in black and orange.
My wife doesn't like either of those colors.
If you want, we can order another camera just like this one. There wouldn't be any extra charge for it.
That sounds fine. Would you please go ahead and do that?
We'd be very happy to but it'll take at least a week. Maybe ten days. We'll call you when it comes in.
Thank you very much.