Hello, I am calling about my cable service.
What's the problem?
For the past week my cable hasn't been working.
I apologize, but the cable has been down lately.
Do you know when it is going to start working again?
Give it a couple days, and it should be back on.
Will I still have to pay for the cable while it's not working?
Since it's not working, I'm going to give you a credit.
So I don't have to pay anything?
You won't pay anything until your cable starts working again.
Okay, thank you very much for your help.
No problem. Thank you for being so understanding.