Can you tell me what's included in your warranty?
Certainly. The product has a two-year guarantee. If it breaks down during that period we offer a replacement unit completely free of charge. Our products are very reliable but we recommend you take out an extended warranty. This covers you for a further two years.
I see. What does that include?
It covers all parts and labour, except for normal wear and tear of course.
What sort of response time do you guarantee?
Our engineers are on call 24 hours a day. We guarantee someone will be with you within four hours, but in practice it's often much sooner.
Are there any exclusions?
Not really. It's a very comprehensive warranty. I ' ll put a copy in the post to you and you can read through the small print.