I hope you can help. I've got a bit of a problem with your ATM.
Of course, that's my job. Oh, dear. What's happened?
Well, it's eaten my card! It won't give it back!
I see... calm down, don't worry. May I ask what were you doing when it took your card?
Yes. I was only entering my PIN. I'm terrible at remembering it, I'm so forgetful, you see.
Mmmm... and exactly how many times did you enter it, please?
Maybe three times. As I said, I always forget it.
Ah! Don't worry ; it's just a security measure. If someone uses a card and cannot get the right PIN after three attempts, the bank keeps the card in case it's stolen. Just contact the bank and we'll get it back to you.
Oh, I see. So if I call my branch they can sort everything out for me?
Yes, they'll be happy to help. Believe me, it happens to many people.