Can you show me how to use this phone?
Yes, I can help you with that. Pick up the receiver and hit one of the buttons. Do you hear a tone?
No, I don't hear anything.
Next you dial 9 on the keypad. You should hear the tone change. Did you hear it change?
I'm not sure.
OK. Well, after you get the line to change you have an outside line. Who are you trying to call?
I am trying to call a client.
To call a number on the outside you now just dial the number. For inside calls, punch in the extension number. Has someone given you an extension list?
No, I don't know anyone's extension.
All of the extensions are listed on the wall chart over there if you ever need help.