Good morning, Miss. I'd like to speak to the manager.
I am the manager, Sir. How can I help you?
Oh, really? It's this radio. It doesn't work.
Mm... did you buy it here?
What do you mean? Of course I bought it here. Look, you switch it on and nothing happens.
Could I see your receipt?
Receipt? I haven't got one.
Oh, you should have got a receipt when you bought it.
I perhaps did. I must have thrown it away.
Ah, well, have you got any other proof of purchase, the guarantee, for example?
No. It must have been in the box. I threw that away, too.
Oh, dear. You really ought to have kept it. We need to know the exact date of purchase.
What? I only bought it yesterday! That young man over there served me. Oh, I paid by cheque. I've got the cheque stub.
That's all right then. Did you check the radio before you left the shop?
Check it? No, it was in the box. I hoped it would work. It wasn't a cheap radio. It's a good make.
You should have checked it.
Come on! Do not tell me what I should have done, and do something! Either give me my money back or give me another raido.
There's no need to get aggressive, Sir. Let me look at it... mm... you see this little switch on the back?
Yes?
It's on 'main', and it should be on 'battery'. You really should have read the instructions.