Can you help me? The program is not responding and I don't know what to do.
Look at the icon in the bottom corner of your screen. Is it flashing?
No. It isn't.
OK. Try closing down all the files you're not using at the moment.
But I can't move the cursor at all. My screen is frozen. What should I do?
Have you tried pressing the Escape key?
Yes, but nothing's happened.
OK, you'll need to reboot your machine. Press Control, Alt and Delete at the same time.
I've never done that before. Will I lose all my files?
You might lose the file you were working on, but don't worry, the help desk can restore it. When did you last take a backup?