Hello, Tom Wilson's. Can I help you?
Hi. It's Emma Lloyd here. I'm calling about my motorbike. Is it ready to be collected yet?
Can you remind me what's the brand of the bike?
It's a City Zip. It's blue.
Oh yes, we had to order in some parts. But they still haven't arrived yet I'm afraid.
Do you know when the bike will be ready to pick up?
Sorry, I don't know. But our cooler suppliers and find out if they've sent out the spare parts yet. Once the parts are here, we can fix the bike in 2 or 3 days.
OK, I'll give you a call at the end of the week then.