My amenities bill says that I owe $ 10 for a movie, but I never ordered one.
Let's see. It says that you were charged Monday at 9:00 p. m. for the movie'Titanic. '
That's absolutely wrong! I was out exploring the city Monday night.
Okay, let me see what I can do for you.
Thank you. I didn't think it would be this simple.
I can take the $ 10 off your bill, but I need to charge you $ 2 for the service.
Are you serious? I have to pay $ 2 for a movie I never watched?
Unfortunately, sir, it's how the computer is programmed.
This is outrageous! I'm never coming back to this hotel again!
I'm sorry, sir. Perhaps you'd like to write a letter to headquarters.