What shall we do when we find a shortage in the shipment?
You should do one of the two things - either to lodge a claim with the shipowner or with the insurance company.
Shall we leave it to the brokers?
Yes. They usually do it.
Do they charge for that?
Of course. In Europe, they charge a commission of 1 % of the amount of the claim for their service.
Is it the same in America?
They do the work without charge to the importer.
It's part of their service, isn't it?
Exactly.
Is it enough to claim with an on board bill of lading?
No, you must also obtain a statement from the shipping agent certifying that the goods were actually loaded on their vessel for shipment.
I see. By the way, how do we prove the ownership of our goods?
You must provide full original set of ocean bills of lading original insurance policy or certificate and the original commercia invoice.
I see. Thank you.
You are welcome.