What arrangement will you make about payment?
We shall open an irrevocable L / C to cover our shipment from Shanghai to Hamburg. Is it at sight or after sight?
At sight of course.
Some customers demand that 80 % of the credit amount be paid at sight, and the rest be paid after the machines are proved satisfactory on trial.
I am afraid that can't be done. We have never done business on such terms.
But such terms are quite common in the machinery trade. Other suppliers are offering better terms. Some even allow payment 60days after sight.
We ask for full payment at sight, because we guarantee 90 % mechanical efficiency for all our products. You don't have the same guarantee from other suppliers. The usual percentage is around 85.
That's true. I'm eager to know if you could send some fitters to ensure good operation.
Yes. We usually send technicians abroad to offer after-sales service to our customers.
If you send fitters along with the machines to ensure that all the machines run properly, and if you provide after-sales service, we agree to make the payment in full.