Good afternoon, Lexington Software. Angelina Dawson, how can I help?
Hello, this is Quinn from IBA.
Ah, hello Quinn. Oh dear, you are calling to tell me there is a problem, aren't you?
I'm afraid so, yes.
Hmm... well, it was my first attempt! Is it a very big mistake, or can we just alter it?
Unfortunately it's rather a big mistake.
What do you recommend we do?
I would recommend we scrap this one and you bring in another set as soon as possible.