Hello, Pauline's Furniture Store, Faye speaking. How may I help you?
Hello, I ordered a dining table last week. The order arrived today, but there are several scratches on the surface of the table. I would like to exchange it.
I'm terribly sorry about that. We could take it back and deliver a new one to you early next week. Would that suit you?
Well, I'm hosting a dinner party this weekend. Couldn't you make it any sooner?
Please hold on, I'll just check with the delivery department.
OK, thank you.