Hello, this is South Airlines. May I help you?
Yes, please. Mrs. Dick booked a ticket for Fight No. 112 to New York at 9:00 tonight. I'm afraid it's difficult for her to take it at that time. Is there a later fight tonight?
Hold on, please. I'll check it. ...Yes, Mrs. Dick booked a ticket for Fight No. 112 to New York at 9:00 pm.
That's right. Please help me to call it off.
OK. And here's another flight, No. 211, at twenty to twelve. Is it OK?
That's fine. Please book a ticket for this one.
All right. Call off the ticket for Fight No. 112 and book one seat on Fight No. 211 to New York.
Flight No. 211 to New York at twenty to twelve. That's perfect. Mrs. Dick will pick up the ticket at the airport herself.
Good. But please remember it must not be collected later than 11:10, and I need to check the ID card.
I'm sure she will do it by the time. I'll remind her. Thanks.