I've heard that you provide very good service, so when I need a mover, I call you guys first.
Thanks a lot for calling us. Could you tell me more about what you need us to do?
Oh, you see, we are on the 8th floor, and moving into the 6th floor in another building. It is about 15 kilometers to get there.
OK, the cost depends on the floor to move to, the distance between two places and the amount of the furniture to move.
How much will it cost in that case?
Oh, let me see. It fits the second standard rates. Have a look at the contract, please.
Your charge is divided into two parts, the Payment in Advance and the rest. I thought that I should pay all of it before moving.
No, firstly we sign the contract ; you pay 50 % of what it costs, and the rest when we finish moving.
The damage and compensation item confuses me. Could you give some explanation?
OK. If any of the articles was damaged during moving, you may make a claim for compensation with our department.