Welcome to IBA. Can I help you?
Yes, hello. Our company used your bank to send some documents to Malaysia last week. Could you check and see if the proceeds have come back yet, please? It's Sang Hung Enterprises, based in Kula Lump.
OK, just a moment. . . yes, it has arrived. The amount is 51, 998 US dollars net, 12 US dollars has been deducted by the intermediary bank.
That's as it should be. When will it be paid in and credited to our account?