Next, please.
Hi, I bought this DVD player here last Saturday, but it's not working properly.
What's the matter with it?
Well, several things. First of all, the remote doesn't work.
Did you put batteries in it?
Yes, of course. But it still didn't work. I couldn't change any of the functions on the display. It also doesn't fast forward when I'm playing a DVD.
Well, I'm sure that it's just a problem with this one player. I've never seen this with any of the models made by this brand. Do you want any of exchange it or return it?
I'd like to return it.
OK. Do you have the receipt?
Yes, here it is.