I'm Miss Sherman. What seems to be the problem?
Well, apparently I'Ve run up quite a bill. I was under the impression that the Junior Executive Holiday Package only cost 250 dollars per night. I'Ve just been informed that it's actually 500 do
That's true. For the Junior Executive Room. . . three nights. . . yes, your bill should be $ 1, 500
But I definitely was led to believe that a three-night stay would be $ 750.
The advertised rate is based on double occupancy.
When I booked the room, your staff didn't mention this. And the brochure and your promotional mailings do not mention that.
Are you quite sure?
Yes. Have a look.
I see. I had no idea our advertising was so misleading. It is here, but it's in the fine print on the last page.
Perhaps you could arrange to provide me with a new bill that reflects the advertised rate.
Normally I couldn't do that. But under the circumstances, I'll see what I can arrange. Customer satisfaction is our primary aim.
Thank you.