What can I do for you today?
I have an issue.
What is your problem?
There were charges on my debit card that I never made.
Do you have a statement for your debit card?
I do.
Which charges are you talking about?
It's the last four charges.
We're going to have to do an investigation.
Is that going to take long?
I'm not sure, but in the meantime we will freeze these charges.
That's wonderful. Thank you.