Hello, fire service.
Oh, I'm ringing because I think there's a fire in the house opposite. Smoke is coming out of the upstairs windows.
Can you give me your name and address and telephone number, please?
Yes, Hank Cousins, 17 Mallett Street, Alford.
I'm sorry. Can you spell Mallett, please?
Yes. M-A-double L-E-double T. The telephone number is 6943168. The fire's in number 18 just across the road.
Is anyone in the house?
No they've gone on holiday. They went to the Mediterranean last Saturday, for two weeks.
All right, we'll get there immediately.
What shall I do? Shall I warn the neighbours?