There's a problem with my credit card.
Tell me what the problem is.
A charge came up on my bill that I didn't make.
What was the charge for?
The charge was for a $ 350 purse, but I did not buy it.
Are you sure that you didn't make that purchase?
I would know if I bought something that expensive.
I apologize. What day was this purchase made?
It was bought on November 12th at 3
All right, we'll do an investigation.
Until this investigation is finished, will I have to pay for the charge?
No, you don't. We'll take care of it.