Yes, sir. May I help you?
I have a reservation for tonight. John Durgin.
Just a moment, please. Let me check. That's right. You have a reservation for a two-room suite for tonight.
I'm afraid there's been a mistake. I only reserve a single room, not a suite.
I'm sorry, Mr. Durgin, but this is what is available. Your reservation arrived too late to have a single. There's a large conference in town this week and we're full up.
Well, if that's the way it is, I'll have to take it.
Please sign the register here. Your suite is 526.
Thank you.
The lift is on your right, sir, and I'll have your bags sent up in a moment.
Fine, thanks.