Hello, Mr. Kowalski?
I'm here, hello.
Which city are you staying in right now? And the name of your hotel?
I'm in Beijing, at the Weston Hotel.
Do you have your passport with you? Or do you by any chance know the number?
I don't have it to hand, but I know the number. It's 16211469 9. Can you do anything, like stop the card for example?
Let me repeat that back to you, 16211469 9. That's just what I've done, Mr. Kowalski, I've stopped your card temporarily.
But, what do I do if I need cash?
You can go to any branch of IBA and request the Emergency Assistance Service. Everything will be taken care of, there's no need to worry.
Thank you so much. I'll find the nearest branch and come in tomorrow. Thanks again for all of your help.