Hello, what can I do for you?
Good afternoon. I'd like to send this package please. Can you help me?
Of course. I'll just need some information for the delivery please. Who would you like the package delivered to? And the address?
Jennings motor, 11 station road.
Can you give me a contact name at the company please?
That would be Eric George. No, wait a minute. Eric's on holiday this month. Now I remember. Tom's dealing with deliveries at the moment. Tom Smith.
Got it. And what day would you like the package delivered?
Well, today is Friday, and Monday is a bank holiday. so Tuesday would be fine.