Could you send me your story now?
OK, by fax or by email?
The former, please. There is something wrong with my laptop.
But didn't you buy it just a several months ago?
Not that one, I bought that one for my younger brother.
What's wrong with your laptop?
I can't get into the system. I know nothing about computers. I need help.
Maybe I can come over and have a look.
Do you know how to solve the problem?
I majored in computer science when I was in college.