How can I help you?
I'd like to return this sweater. I bought it a week ago.
Well, first of all, what seems to be the problem?
Well, isn't it obvious by just looking at it? The first time I washed and dried it, the thing shrank at least five sizes.
Uh, I see what you mean, but did you follow the washing instructions?
How was I supposed to know that? The label is written in Spanish! And the color faded from a nice dark blue to a light green.
Sir, we take a lot of pride in our clothing. What I can do is allow you to exchange the sweater for another one.
But I just want my money back!
Sorry. Since the item you bought was on clearance, we can't give back your money.
A clearance item! Was I supposed to know that?
I guess you didn't read the fine print in our ad. Look. Here's the ad, and the information about the clearance sale is right here.
OK. I'll exchange it for another one. But you should give credit for your goods next time.