May I help you?
I have a problem.
What's your problem?
I owe fees, but a bank statement never came in the mail about it.
I apologize for the inconvenience.
I have no idea about the fee, so my fees went up.
I understand your problem.
Will you be able to solve my problem?
I'm going to cancel the fees you owe.
So, I don't have to pay any of it?
The initial fee still must be paid.
That's fabulous. Thank you very much.