May I help you?
Yes, I was trying to log into the patient website, but it seems that I need an email from you.
Did you register when you were in the clinic today?
Register? I don't know what you mean.
Did you give them your email address?
Well, I did four years ago and again 2 years ago. But I never got an email from the doctor's office after that. And I went in today for a check up, but nobody seems to remember me.