Hello, reservation desk. Can I help you?
Yes. I'd like to book a duplex suite.
What day would you like to reserve the suite for, sir?
Next Friday.
I'm sorry, sir. We can't accept reservations for next Friday due to over booking. May I suggest another hotel, sir?
Oh, thank you very much.
Please hold the line. I'll see if there is a duplex suite available on that day. ( a minute later ) Sir? Holiday Inn is available for your need.
How do I contact them?