Hello. What can I do for you today?
I've got some documents here that go with the L / C our company opened 10 days ago. I think there is something wrong.
Really? Have you checked everything carefully?
Very carefully, that's when I found the problem.
Ah, I see. The goods description is totally different from what you are expecting, right?
Yep, you've got it! What should we do?
Usually, if the problem is insignificant I advise the customer to go ahead ; it's normally a translation problem or something like that. But this does seem a little more serious. I suggest you get back on to them right now and ask them about it. Hopefully you can sort it out over the phone.
That's a great idea ; thanks for your help.