Good afternoon, can I help you?
Hello. I've been told to come in and see someone about my L / C. I just had a message to come in and see someone called Kristy.
I'm Kristy. Can I help?
I received a letter asking me to come in and see you. I'm Mr. Simons from Dalton's Electrics.
Oh, yes. Hello Mr. Simons. I have some information about your L / C amendment. The negotiating bank has just informed us that the 3rd party does not wish to accept the amendment.
Oh dear! Where should I go from here?