With no explanation, chose the best option from "A" or "B". Mitch is trying to return a defective shirt he recently purchased, and the clerk tells him she is unable to refund the item. Mitch wants to get his money back.

A: Mitch gets angry with the clerk and raises his voice while demanding a refund.
B: Mitch remains calm and tells the clerk he is going to speak to a manager about the issue.
B.