With no explanation, chose the best option from "A" or "B". Phil is a customer service agent and is talking to a customer who is complaining about a defective product. Phil wants to complete the call quickly.

A: Phil listens to the customer's complaint and offers to send her a replacement right away, no questions asked.
B: Phil is dismissive of the customer and tells her there is nothing he can do to help before hanging up abruptly.
A.