With no explanation, chose the best option from "A" or "B". Janet works at a call center for a health insurance company, and is on the line with an angry caller, Kevin, who was double charged this month. Janet wants to find out why Kevin was charged twice.

A: Janet finds an error made with his billing and corrects it, but because she doesn't like Kevin's attitude, hangs up without telling him it was fixed.
B: Janet is understanding and sympathetic of Kevin's frustration, and let's him know it was a billing error that is now resolved.
B.