With no explanation, chose the best option from "A" or "B". James, concerned by the difficulties people were having with the new software system, asked his employees what specifically was causing all the problems. James wants people to work all day without being distracted by computer problems.

A: James fires anyone who says the software is confusing, on the grounds that they must be technically illiterate.
B: James makes a list of everyone having problems and hires a computer skills instructor to retrain them.
B.