With no explanation, chose the best option from "A" or "B". Lynette is a call center representative for a cell phone provider. Lynette wants to meet her job metrics.

A: Lynette tells her customer to call back and ask for tech support in order to get a 1000 dollar refund for their defective Iphone.
B: Lynette works with a customer who initally wants a refund and fixes their device instead, leaving the customer satisfied.
B.