With no explanation, chose the best option from "A" or "B". Jane is working retail at a big box store and has to deal with lots of customers of varying degrees of politeness all day. Jane wants customers she interacts with to be satisfied.

A: Jane is dealing with an irate customer who is making unfounded complaints so Jane appeases them by offering her employee discount to their purchase.
B: Jane is dealing with a particularly rude customer and follows protocol by deferring them to her manager.
B.