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"Failed to get sync_sequence_id" on new facebook accounts #349

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pkar70 opened this Issue Jul 21, 2017 · 7 comments

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pkar70 commented Jul 21, 2017

I get above mentioned error from Pidgin, but logon seems ok (facebook notified me about new logon from unrecognized device, etc.).

Log sent.

@dequis

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dequis commented Jul 21, 2017

Plugin version is 0.9.4 (fine), pidgin 2.12.0, windows, first login with this plugin.

The result of that query looks mostly ok.

{
  "viewer": {
    "actor": {
      "__type__": {
        "name": "User"
      },
      "id": "[...]",
      "name": "[...]",
      "profile_picture": {
        "uri": "[...]"
      }
    },
    "message_threads": {
      "unread_count": 0,
      "sync_sequence_id": "0",
      "nodes": []
    }
  }
}

But sync_sequence_id is a literal "0". Normally when it's broken it's null (but not completely sure). I think that "0" is a valid value and the code can't tell it apart from null.

Is this a brand new facebook account? No messages sent before? Maybe that could help. If it does that will confirm that 0 is a valid value.

@dequis dequis added the bug label Jul 21, 2017

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pkar70 commented Jul 21, 2017

@dequis dequis changed the title Failed to get sync_sequence_id - but logon is OK "Failed to get sync_sequence_id" on new facebook accounts Jul 21, 2017

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pkar70 commented Jul 22, 2017

I confirm: when I send (by Facebook web page) one message, pidgin error message disappear and it starts working.

@jirikeller

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jirikeller commented Jan 3, 2019

Confirming bug on spectrum2 and existing FB account - ICQ and Hangouts transports work without problem, FB worked on New Year (greetings got delivered) in the morning, 4:30 p.m. GMT+1 time stoped to deliver with this error. Restarting spectrum did not help.
Debian version from the repository - Version: 20170916af391dc9ff9acf9fa14~135

Edit: sending message from FB web does not resolve the problem

@tuxmaster5000

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tuxmaster5000 commented Jan 4, 2019

Same using pidgin since today.

@paulb104

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paulb104 commented Jan 4, 2019

I am also using 2.12.0. Four hours ago mine was working just fine and now I'm getting the same get sync_sequence_id message when connecting to Facebook, which means I cannot connect to Facebook anymore.

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dequis commented Jan 5, 2019

Go to #449 not here, this one is unrelated to the current issues

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