GitHub Desktop won't open on Windows 10 #3757
Comments
If you go to Settings | Apps from the Start Menu and expand the entry for GitHub Desktop, you should see the version number:
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Thanks for the tip.
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I am running Windows 10 on multiple machines and have not come into this issue. Maybe there is a task that is preventing it from opening? |
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Maybe, but how can I check this?
I tried to open Github just after booting but it's not working.
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@CecileL I'm not quite sure why Desktop would be silently failing, but a good place to start would be the Event Viewer. Could you open up a PowerShell prompt, run this command and attach the output? There might be a clue in here to assist with troublemaking: |
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Hi Brendan,
Here is the output:
```
Index Source Message
----- ------ -------
6492 Application Error Nom de l’application défaillante Explorer.EXE,
version : 10.0.16299.192, horodatage : 0x494a...
6481 Application Hang Le programme SearchUI.exe version 10.0.16299.98 a
cessé d'interagir avec Windows et a été fe...
6455 Application Error Nom de l’application défaillante esu.exe, version :
1.0.0.0, horodatage : 0x58dac8d5...
6454 .NET Runtime Application : esu.exe...
6377 ATRIL La description de l'ID d'événement '-1073738803'
dans la source 'ATRIL' est introuvable. L'o...
6366 Application Error Nom de l’application défaillante Taskmgr.exe,
version : 10.0.16299.15, horodatage : 0x635d43...
6291 Application Error Nom de l’application défaillante esu.exe, version :
1.0.0.0, horodatage : 0x58dac8d5...
6290 .NET Runtime Application : esu.exe...
6245 Application Error Nom de l’application défaillante DejaVuX3.exe,
version : 9.0.0.738, horodatage : 0x57797b0f...
6244 ATRIL La description de l'ID d'événement '-1073676281'
dans la source 'ATRIL' est introuvable. L'o...
6243 ATRIL La description de l'ID d'événement '-1073741733'
dans la source 'ATRIL' est introuvable. L'o...
5954 Application Error Nom de l’application défaillante esu.exe, version :
1.0.0.0, horodatage : 0x58dac8d5...
5953 .NET Runtime Application : esu.exe...
5783 MsiInstaller Product: Rhino 6 -- Error 1303. (1)The installer
has insufficient privileges to access this...
5767 MsiInstaller Product: Rhino 6 -- Error 1303. (1)The installer
has insufficient privileges to access this...
5751 MsiInstaller Product: Rhino 6 -- Error 1303. (1)The installer
has insufficient privileges to access this...
5736 MsiInstaller Product: Rhino 6 -- Error 1303. (1)The installer
has insufficient privileges to access this...
5735 MsiInstaller Product: Rhino 6 -- Error 1303. (1)The installer
has insufficient privileges to access this...
5699 SideBySide La création du contexte d’activation a échoué pour
« C:\Program Files (x86)\Nuance\Power PDF...
5690 Application Error Nom de l’application défaillante esu.exe, version :
1.0.0.0, horodatage : 0x58dac8d5...
```
Thanks for your help
- Cécile Lamborot
McNeel Europe
http://www.food4rhino.com/
http://www.rhino3d.com/
2018-01-11 13:13 GMT+01:00 Brendan Forster <notifications@github.com>:
… @CecileL <https://github.com/cecilel> I'm not quite sure why Desktop
would be silently failing, but a good place to start would be the Event
Viewer. Could you open up a PowerShell prompt, run this command and attach
the output? There might be a clue in here to assist with troublemaking:
> Get-EventLog -LogName "Application" -EntryType "Error" -Newest 20 | Format-Table Index, Source, Message
—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub
<#3757 (comment)>,
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Extracting the output because the email replies don't support markdown edits: |
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Hope this will be better Index Source Message 6492 Application Error Nom de l’application défaillante Explorer.EXE, version : 10.0.16299.192, horodatage : 0x494a... |
shiftkey
added
the
more-info-needed
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@CecileL there's no smoking gun in those logs. I'd suggest uninstalling and reinstalling the latest version from desktop.github.com to see if that addresses the issue. |
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@shiftkey I already tried this several times in december and got no chance. Is the latest version newer from the one I use? |
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@CecileL yes, |
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@shiftkey Thanks for the info. I uninstalled my version, deleted all the files in Appdata/local/github then installed the latest version. It opened at the end of installation. Then I closed it and it won't open again. I can't reboot right now and it's late here so I'll see if it opens tomorrow after rebooting. Thanks again for your help |
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Same issue. It only opens once, and stays hidden after trying to restart it. :/ |
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After installing 1.0.12 GitHub Desktop opened fine. Then I closed it and it would no reopen. After rebooting it opened again but once again, if I close GitHub Desktop it won't open again |
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Same issue here. |
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My problem is exactly identical except I'm running Windows 7. |
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Because of the lack of insights into this, I'm kind of stumped as to how to proceed. One theory that requires some additional tracing is that our use of Electron's single-instance API is preventing the app from relaunching. This theory would also explain why a restart makes the problem go away. Roughly speaking:
@CecileL @pliniociccio @mrhitnik are you able to see any leftover It will error if there are no processes found, but if a process is still around that would fit with this theory. |
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Hi Brendan Unfortunately restart does not always solve the problem. Today there is no way for me to open GithubDesktop... not even after restarting. |
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@CecileL excellent, this seems to fit with that theory. Now to figure out the next steps... |
shiftkey
added
investigation-needed
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glad someone is working on this... i have the same issue, tried running as administrator, restarting computer, nothing gets it to open. Only thing that works is uninstalling and reinstall, and that only works until i close the program. |
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Uninstall and reinstall is not working for me... I'm quite desperate
- Cécile Lamborot
McNeel Europe
http://www.food4rhino.com/
http://www.rhino3d.com/
2018-01-24 19:56 GMT+01:00 dann4566165 <notifications@github.com>:
… glad someone is working on this... i have the same issue, tried running as
administrator, restarting computer, nothing gets it to open. Only thing
that works is uninstalling and reinstall, and that only works until i close
the program.
—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub
<#3757 (comment)>,
or mute the thread
<https://github.com/notifications/unsubscribe-auth/ADmeTCHW5bGggAcoK9QDBSgVHVMVA-nSks5tN3z5gaJpZM4RZQbI>
.
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Also having this issue, reboot, reinstall etc. doesn't seem to help. It starts 3 processes and then just does nothing. Sometimes it opens an entirely blank window and then does nothing.
Logs aren't showing anything useful to my knowledge. |
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I too am having this exact problem. I also see the same 3 processes in the Task Manager as @Marlamin pointed out. Everything was fine with mine until today when I allowed windows to update. I ran the WinDbg debugger util on the GitHubDesktop.exe on my Windows 10 Pro machine and these are the results. I dont know if it will help at all. |
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This is happening still today. I tried restarting, that didn't work. Reinstalling didn't work either. Tried Window+Arrow keys to move it and that doesn't work. If it helps, I can mouse over and see the window preview just fine, but when I click it, nothing happens. When I click it again, I can see the animation of it collapsing into my toolbar. It looks like its flying in off screen from the right. |
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This may be helpful if you see it open in the toolbar like I was, it worked for me: vercel/hyper#1682 TL;DR with the github for desktop window "focused" hit |
From the Workaround 2, just open the github desktop exe from "app-" which is one before the latest version did the job for me. Seems the issue was, Github desktop couldn't locate my current project location. |
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Same issue |
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deleted every single reference for git desk and reinstalled and its worked for me |
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same issue and @cbw1243's fix worked for me |
its working |
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Just ran into this today, @cbw1243's fix worked for me as well |
The problem started to appear when the GitHub Desktop application was running and the Windows crashed. |
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Just Reinstall App with installer from GitHub, after Deleting the |
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Go to 'C:\Users\YOUR USER NAMEn\AppData\Local\GitHubDesktop', you will see a few app folders, open each and open the github exe in it. if the app has ever worked before, one of the versions will be suitable and you can use that for the meantime |
Thanks, that was one fast and easy answer! |
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Just got this issue in Oct 2021... It won't open. Alt+space works even in another program like my browser. Doesn't show anywhere on task manager. Tried running as admin too. Worked fine last time I opened it and haven't changed a thing. Downloading from https://desktop.github.com/ on top of my existing one works fine it seems |
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I found a similar issue with Github Desktop today. My username in The problem is that during installation it is not possible to specify the installation directory, hence some people will be stuck. |
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I cam across the same issue just yesterday. All of a sudden I got certain error and Github Desktop's window closed. I tried opening it but nothing would happen. Even restarted and shutdown may PC but in vain. Today I just downloaded the new setup from the site and executed the setup (did not uninstall my previous one). It magically worked and it is working properly now. Maybe this helps someone! |
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firstly, uninstall Github Desktop it work`s for me . Maybe this helps someone! |
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Another report in #14219. In this case the Windows username contained special characters, and using the |
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Same issue... all I had to do is reinstall... No need to uninstall because that will happen automatically if you simply reinstall. Note: I had this issue right after pushing an update from a different computer. |
work for me I deleted v3.0.1 |
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I had this issue too in windows 10. First I did was check the version of my github desktop in the Apps in the windows 10 Settings which was 3.0.2 . Then I went to C:\Users\ Your User Name \AppData\Local\GitHubDesktop folder. There I saw other versions of the software which were app-3.0.1, app-3.0.2 and app-3.0.3. So I went into the folder that matched my current version which was 3.0.2 and ran the GitHubDesktop.exe executable. This opened the github normally and then there was a message there saying there is newer version which was 3.0.3. Clicked the message that said to Update Github by restarting and everything started to work fine. My guess on this is somehow the Update got interrupted and the main executable was trying open the latest version which was not properly downloaded and thus didn't open GithubDesktop. Hopefully this will help someone later. K Out! |
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Same issues... But here's a possible clue: --> The ONLY way I can launch it (and this works every time) is by going to GitHub and choosing "Download with GitHub Desktop". (I'm using Vivaldi browser, not sure if that matters.) Win 10 Pro Version 21H2 (OS Build 19044.1826) Don't think this is useful but here's a debug log from WinDbg (let me know if there's some more log that I should add): |
Thanks that worked for me |
Thank you very much, this work for me. |
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The above solution hasnt worked for me. Im new to windows as a long time linux user, somehow I dont think GitHub desktop or a user "doing something bad" is the problem here ;-) To make things worse, I can no longer uninstall the application. Clicking the uninstall button on the windows UI does nothing, just like launching the application does nothing. This is exactly what I always imagined working on windows to be like! |
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Alrighty, so I'm not sure if this has been previously said, and I've seen quite a few workarounds and some solutions. But here's probably the simplest yet that finally worked for me: |
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O meu github desktop nao estava abrindo tentei resolver de todas as formas possiveis, |
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hii coders i have problem to open GitHub desktop app its showing this error in EventLog 45187 Application Error Faulting application name: GitHubDesktop.exe, version: 3.3.8.0, time stamp: 0x651560bd... Please help me to Solve this problem |
and others
Hi all,
Description
GitHub Desktop won't open on Windows 10.
When double clicking on the shortcut nothing happens. GitHub Desktop don't show in the Task Manager > Processes but shows in the Task Manager > Details
I tried opening as an administrator and with Windows 8 compatibility, same problem.
Version
GitHub Desktop version: As I cannot open it, I cannot see the version. I downloaded on the 4th of december 2017.
OS version: Microsoft Windows version 10.0.13299.192
Steps to Reproduce
Reproduces how often: Always at the moment, but just after installing I could open it and work. Then I closed it and could not open again. I tried rebooting several times but with no luck. I remember at some point it opened again but this week no way, nothing works.
Logs
%APPDATA%\GitHub Desktop\logs\*.desktop.production.logI don't have any logs folder in this path.
Additional Information
Thanks in advance for your help
Possible solutions to try
Workaround 1 via @kevlut
This may be helpful if you see it open in the toolbar like I was, it worked for me: vercel/hyper#1682
TL;DR with the github for desktop window "focused" hit Alt + spacebar to open the window context menu on screen and maximize the window. Not sure if this is related, but may be something with electron.
Workaround 2 via @cbw1243
This is my solution after trying many suggested above. Go to 'C:\Users\YOUR USER NAMEn\AppData\Local\GitHubDesktop', and then delete the most recent "app-". I am not an engineer, but my logic is that the reason that you suddenly cannot open it is because you did something bad at the last time. If it does not work, you might try to delete others that you created most recently. Once I delete the "app-" folder, the GitHub Desktop can be opened.
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