diff --git a/_kpis/westrum-cultural-survey.md b/_kpis/westrum-cultural-survey.md index d6a31f8..ab54c07 100644 --- a/_kpis/westrum-cultural-survey.md +++ b/_kpis/westrum-cultural-survey.md @@ -14,7 +14,7 @@ This is a simple survey which can be performed periodically to establish trends 5. On my team, failure caused enquiry. 6. On my team, new ideas are welcomed. -## Forumla +## Formula Scoring this is simply a matter of averaging the values from the responses.