From f8425abc60f07126f1eaa279a99584dade05c27a Mon Sep 17 00:00:00 2001 From: Viktor Varland Date: Tue, 2 Feb 2021 13:28:57 +0100 Subject: [PATCH 1/2] docs(2021-02-02): on-call rotation for team platform --- decisions/2021/02/02-team-platform-rota.md | 54 ++++++++++++++++++++++ 1 file changed, 54 insertions(+) create mode 100644 decisions/2021/02/02-team-platform-rota.md diff --git a/decisions/2021/02/02-team-platform-rota.md b/decisions/2021/02/02-team-platform-rota.md new file mode 100644 index 0000000..771f47d --- /dev/null +++ b/decisions/2021/02/02-team-platform-rota.md @@ -0,0 +1,54 @@ +Date: 2021-02-02 +Attending: @dhis2/team-platform + +# Agenda + +- Implementing a support rotation + +# Links + +- https://github.com/dhis2/notes/discussions/categories/q-a + +# Notes + +Team Platform are currently the primary contact points for questions +about the common frontend libraries: app platform, runtime, cli, and +perhaps most of all UI. + +At the moment, Slack is used to ask questions and get answers, and this +is becoming a problem: + +- If the answer needs follow-up later, then the question becomes lost + in Slack. + +- Once a question is answered, the question _and_ answer becomes lost + in Slack. + +- We have a desire to be responsive to questions in Slack, but we also + have a desire to do focused work without interuptions. + +- We reiterate that we need to document recipes as an answer to + questions we receive, but we don't have time to do so. + +- It often ends up being that the same people answer questions that + relate to what they know best, which arbitrarily limits knowledge + spreading. + +There are two changes suggested: + +1. Questions need to be asked in the Q&A category of the dhis2/notes + discussion forum: https://github.com/dhis2/notes/discussions/categories/q-a + +2. Team Platform are introducing a daily rotation of who answers + questions that day. + +Using the discussion board for questions allows us a light-weight way to +respond to questions on how to do things, if something doesn't work as +intended, or other questions; basically whatever is asked on Slack we'd +like to see asked here. + +We can mark questions as answered, track bugs that spawn from the issue, +link to recipes, etc. using a light-weight process. + +Starting today we will start our rotation of who is answering questions +that day. From 3aad5e06226b1d30eaedfcf7c08ae7c1bc002a9a Mon Sep 17 00:00:00 2001 From: Viktor Varland Date: Wed, 3 Feb 2021 18:33:36 +0100 Subject: [PATCH 2/2] docs: added relevant reading link --- decisions/2021/02/02-team-platform-rota.md | 1 + 1 file changed, 1 insertion(+) diff --git a/decisions/2021/02/02-team-platform-rota.md b/decisions/2021/02/02-team-platform-rota.md index 771f47d..dd60c91 100644 --- a/decisions/2021/02/02-team-platform-rota.md +++ b/decisions/2021/02/02-team-platform-rota.md @@ -8,6 +8,7 @@ Attending: @dhis2/team-platform # Links - https://github.com/dhis2/notes/discussions/categories/q-a +- https://basecamp.com/guides/group-chat-problems # Notes