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do not save regions setting #362

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hangmana opened this issue Mar 12, 2019 · 7 comments
Closed

do not save regions setting #362

hangmana opened this issue Mar 12, 2019 · 7 comments

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@hangmana
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Describe the bug
At first: After Windows 10 restart, MaxTo(2.0.0-rc.2) do not restore regions on screen.
2: MaxTo(2.0.0-rc.2) crashing when we try to save presets

To Reproduce 1
Steps to reproduce the behavior:

  1. Setup regions
  2. click to use regions
  3. restart Windows10
  4. See error = Regions cleared

To Reproduce 2
Steps to reproduce the behavior:

  1. Setup regions
  2. click to save
  3. wait for a second
  4. See error = MaxTo crashed

System information:

  • Windows version: 10.0.17134.590
  • MaxTo version: 2.0.0-rc.2

Additional context
SquirrelSetup.log
maxto20190312.log

@vegardlarsen
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Hi,

number 2 has been handled in issue #360 and will be fixed in the next release.

How many monitors do you have? Did you re-arrange them?

From the logs it appears that you have created a few copies of some configuration files, including the monitor configuration files? I am assuming "копия" means "copy" as Google Translate tells me. You may have success by changing the Monitor identification setting to identify by device names instead.

It appears that your monitor's properties has changed between reboots, which could be why MaxTo thinks it is a new monitor.

@hangmana
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i have notebook + one monitor... And i tried to identifie monitors with different options (numbers\propeties\SN), it did not help me..

About "config - copy", i saved the original config file to create different config. i tried to create a new config manually and it did not work too.
but it helped me to save presets...

Every restart Windows10 i see cleared screen without any settings.

@hangmana
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Today i tried to change language in MaxTo and the program told me "The lang will change when MaxTo is restarted." and i clicked button "Restart now".
After restart i saw cleared regions. so sad. ((

@vegardlarsen
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Can you try exiting MaxTo, deleting the contents of %AppData%\MaxTo completely, and then starting MaxTo and setting up some regions? Then ZIP up the folder and send it to me?

That should give me a limited set of logs to look through, and hopefully help narrow it down.

@hangmana
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hangmana commented Mar 23, 2019 via email

@vegardlarsen
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@hangmana Sorry I wasn't clear. You cannot send ZIP files to Github. You'll have to use the support e-mail; support AT maxto DOT net.

@vegardlarsen
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Closing this issue as I think it has been solved in version 2.1.0 (in preview), and we did not get any further feedback from the customer.

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