diff --git a/src/components/Agentic/IncidentDirectives/index.tsx b/src/components/Agentic/IncidentDirectives/index.tsx
index 3ad4f42c..4de34421 100644
--- a/src/components/Agentic/IncidentDirectives/index.tsx
+++ b/src/components/Agentic/IncidentDirectives/index.tsx
@@ -157,6 +157,7 @@ export const IncidentDirectives = () => {
             text,
             ids: selectedConditions
           }),
+          openWhenHidden: true,
           onopen: (response: Response) => {
             if (response.ok) {
               setConversationId(
@@ -186,13 +187,15 @@ export const IncidentDirectives = () => {
           onerror: (err: unknown) => {
             abortControllerRef.current = null;
             setIsStartMessageSending(false);
+            let errorMessage = "Unknown error starting directives chat";
             if (err instanceof Error) {
-              // eslint-disable-next-line no-console
-              console.error("Error starting directives chat:", err);
-            } else {
-              // eslint-disable-next-line no-console
-              console.error("Unknown error starting directives chat");
+              errorMessage = err.message;
             }
+
+            // eslint-disable-next-line no-console
+            console.error(errorMessage);
+
+            throw new Error(errorMessage); // Rethrow the error to avoid retrying
           },
           onclose: () => {
             abortControllerRef.current = null;
diff --git a/src/components/Agentic/IncidentsContainer/CreateIncidentChatOverlay/index.tsx b/src/components/Agentic/IncidentsContainer/CreateIncidentChatOverlay/index.tsx
index beafbbbc..49f74656 100644
--- a/src/components/Agentic/IncidentsContainer/CreateIncidentChatOverlay/index.tsx
+++ b/src/components/Agentic/IncidentsContainer/CreateIncidentChatOverlay/index.tsx
@@ -91,6 +91,7 @@ export const CreateIncidentChatOverlay = () => {
           body: JSON.stringify({
             text
           }),
+          openWhenHidden: true,
           onopen: (response: Response) => {
             if (response.ok) {
               setIncidentId(
@@ -138,13 +139,15 @@ export const CreateIncidentChatOverlay = () => {
           onerror: (err: unknown) => {
             abortControllerRef.current = null;
             setIsStartMessageSending(false);
+            let errorMessage = "Unknown error starting incident creation chat";
             if (err instanceof Error) {
-              // eslint-disable-next-line no-console
-              console.error("Error starting incident creation chat:", err);
-            } else {
-              // eslint-disable-next-line no-console
-              console.error("Unknown error starting incident creation chat");
+              errorMessage = err.message;
             }
+
+            // eslint-disable-next-line no-console
+            console.error(errorMessage);
+
+            throw new Error(errorMessage); // Rethrow the error to avoid retrying
           },
           onclose: () => {
             abortControllerRef.current = null;