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Start here!

Getting started

!!! danger "" Before you start: this documentation took the contributors many hours to write. Please read it{ .red }, so we don't waste several more hours answering questions that can easily be avoided. 👍

Welcome

--8<-- "includes/features.md"

Welcome to the Discord Tickets documentation. Now that you've chosen to use the best ticket bot for Discord, you need to decide how you want to use it.

Please compare the three options, then click on a button at the bottom of the table to jump to the relevant section of the documentation. If you need help choosing, ask for help{ data-preview }.

Add the public bot { .text-lg } Get a managed bot { .text-lg } Self-host { .text-lg }
Difficulty Very easy { .green } Easy { .green } Sysadmin/hosting experience recommended1 { .orange }
Ready in :octicons-clock-24: Instant :octicons-clock-24: 24h2 :octicons-clock-24: 15m3
Cost Free As low as £2/month (£20/year) Varies4
Archive data retention 30 days5 Forever6 Forever6
All features ✅ ✅ ✅
Custom bot (username and icon) ❌
(shared bot user)		 ✅ ✅
Domain with SSL Shared7 Free subdomain8, or bring your own Bring your own9
No installation10 ✅ ✅ ❌
(requires manual installation)
Always has the latest features ✅ ✅
(you may be contacted to schedule updates)		 ❌
(requires manual updates)
Support me & bot development 👍 ❤️{ .pulse } 👍
(better if you sponsor)
Let's start! Add the public bot{ .md-button .md-button--primary target=_blank } Get a managed bot{ .md-button .md-button--primary } Host your own bot{ .md-button .md-button--primary }

Useful links

Please search this site (there's a search bar at the top!) before asking for support on Discord or GitHub. :slight_smile:

Footnotes

  1. Self-hosting difficulty depends on the hosting method chosen and more importantly, your skills and experience ↩

  2. It can take anywhere from 15 minutes to over 1 week for your bot to be ready, depending on availability, but it is typically ready within 12 hours ↩

  3. Installation depends on your specific environment and may take longer if you encounter problems ↩

  4. Pricing depends on the chosen hosting provider ↩

  5. Messages are deleted after 30 days, both to comply with Discord's requirements for verified bots and to keep storage costs low ↩

  6. As long as you can legally justify ↩ ↩2

  7. Settings and archives are available at https://portal.discordtickets.app ↩

  8. You can get a subdomain like example.discordtickets.app for free ↩

  9. Optional, but strongly recommended ↩

  10. Installation-free methods still require bot configuration within your guild (unless you purchase the configuration service) ↩