From 35c12f1d385364b4969138549d92c312306a46ba Mon Sep 17 00:00:00 2001 From: sarahsanders-docker Date: Wed, 16 Apr 2025 09:08:46 -0400 Subject: [PATCH 1/2] caveats and clarification for company owner seats --- content/manuals/admin/company/owners.md | 9 ++++++-- content/manuals/admin/faqs/company-faqs.md | 24 ++++++++++++++-------- 2 files changed, 23 insertions(+), 10 deletions(-) diff --git a/content/manuals/admin/company/owners.md b/content/manuals/admin/company/owners.md index 6f50a39e104b..545009be0185 100644 --- a/content/manuals/admin/company/owners.md +++ b/content/manuals/admin/company/owners.md @@ -12,8 +12,13 @@ A company can have multiple owners. Company owners have company-wide observability and can manage company-wide settings that apply to all associated organizations. In addition, company owners have the same access as organization owners for all associated organizations. Unlike organization owners, company -owners don't need to be member of an organization. When company owners aren't a -member in an organization, they don't occupy a seat. +owners don't need to be member of an organization. + +> [!NOTE] +> +> Company owners do not occupy a seat unless: +> - They are added as a member of an organization under your company +> - SSO is enabled ## Add a company owner diff --git a/content/manuals/admin/faqs/company-faqs.md b/content/manuals/admin/faqs/company-faqs.md index 9e8efcbc7f2e..33e0fb425e2f 100644 --- a/content/manuals/admin/faqs/company-faqs.md +++ b/content/manuals/admin/faqs/company-faqs.md @@ -32,14 +32,22 @@ You can add a maximum of 10 company owners to a single company account. ### Do company owners occupy a subscription seat? -Company owners don't occupy a seat in any organization unless they are added as a -member of the organization. Since company owners have the same access as -organization owners for all organizations associated with the company, it is not -necessary to add company owners to an organization. - -Note that when you first create a company, your account will be both a company -owner and an organization owner. Your account will occupy a seat as long as -you're an organization owner. +Company owners do not occupy a seat unless one of the following is true: + +- They are added as a member of an organization under your company +- SSO is enabled + +Although company owners have the same access as organization owners across all +organizations in the company, it's not necessary to add them to any +organization. Doing so will cause them to occupy a seat. + +When you first create a company, your account is both a company owner and an +organization owner. In that case, your account will occupy a seat as long as +you remain an organization owner. + +To avoid occupying a seat, [assign another user as the organization owner](/manuals/admin/organization/members.md#update-a-member-role) and remove yourself from the organization. +You'll retain full administrative access as a company owner without using a +subscription seat. ### What permissions does the company owner have in the associated/nested organizations? From 01e9cecbfb783eefaf61ffc156ffd4703d867c38 Mon Sep 17 00:00:00 2001 From: sarahsanders-docker Date: Wed, 16 Apr 2025 09:12:09 -0400 Subject: [PATCH 2/2] nit --- content/manuals/admin/company/owners.md | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/content/manuals/admin/company/owners.md b/content/manuals/admin/company/owners.md index 545009be0185..6ce17576fb19 100644 --- a/content/manuals/admin/company/owners.md +++ b/content/manuals/admin/company/owners.md @@ -16,7 +16,8 @@ owners don't need to be member of an organization. > [!NOTE] > -> Company owners do not occupy a seat unless: +> Company owners do not occupy a seat unless one of the following is true: +> > - They are added as a member of an organization under your company > - SSO is enabled