From 89308a57981904f5a631e0c22185374aa53ab1dd Mon Sep 17 00:00:00 2001 From: sarahsanders-docker Date: Tue, 28 Oct 2025 12:54:44 -0400 Subject: [PATCH] update pages for premium support --- .../troubleshoot-and-support/support.md | 47 +++++++++++++------ content/manuals/subscription/details.md | 41 +++++++++++----- 2 files changed, 60 insertions(+), 28 deletions(-) diff --git a/content/manuals/desktop/troubleshoot-and-support/support.md b/content/manuals/desktop/troubleshoot-and-support/support.md index 1608d0577aa2..ebdc7372968c 100644 --- a/content/manuals/desktop/troubleshoot-and-support/support.md +++ b/content/manuals/desktop/troubleshoot-and-support/support.md @@ -4,29 +4,45 @@ keywords: Support, Docker Desktop, Linux, Mac, Windows title: Get support for Docker Desktop weight: 20 aliases: - - /desktop/support/ - - /support/ + - /desktop/support/ + - /support/ --- > [!NOTE] -> +> > Docker Desktop offers support for developers with a [Pro, Team, or Business subscription](https://www.docker.com/pricing?utm_source=docker&utm_medium=webreferral&utm_campaign=docs_driven_upgrade_desktop_support). -### How do I get Docker Desktop support? +## Support options -> [!TIP] -> -> Before reaching out for support, follow the appropriate [Diagnose steps](/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md#diagnose) in the troubleshooting documentation. +All Docker Pro, Team, and Business subscribers receive email support for Docker Desktop, including help with account management, billing, configuration, installation, and usage issues. -If you have a paid Docker subscription, you can [contact the Support team](https://hub.docker.com/support/contact/). +Support response times and availability vary by subscription tier: + +- **Docker Pro**: 3 business day response +- **Docker Team**: 2 business day response, 24×5 availability +- **Docker Business**: 1 business day response, 24×5 availability + +Premium Support with faster response times and 24×7 availability is available as an add-on for Docker Business subscribers. + +For detailed support features and response times, see [Docker Pricing](https://www.docker.com/pricing/). + +### Community support -All Docker users can seek support through the following resources, where Docker or the community respond on a best effort basis. -- [Docker Desktop for Windows GitHub repo](https://github.com/docker/for-win) +All Docker users can seek support through the following resources, where Docker or the community respond on a best effort basis: + +- [Docker Desktop for Windows GitHub repo](https://github.com/docker/for-win) - [Docker Desktop for Mac GitHub repo](https://github.com/docker/for-mac) - [Docker Desktop for Linux GitHub repo](https://github.com/docker/desktop-linux) - [Docker Community Forums](https://forums.docker.com/) - [Docker Community Slack](http://dockr.ly/comm-slack) +## How do I get Docker Desktop support? + +> [!TIP] +> +> Before reaching out for support, follow the appropriate [Diagnose steps](/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md#diagnose) in the troubleshooting documentation. + +If you have a paid Docker subscription, you can [contact the Support team](https://hub.docker.com/support/contact/). ### What support can I get? @@ -36,16 +52,17 @@ All Docker users can seek support through the following resources, where Docker - Billing or subscription issues - Configuration issues - Desktop installation issues - - Installation crashes - - Failure to launch Docker Desktop on first run + - Installation crashes + - Failure to launch Docker Desktop on first run - Desktop update issues - Sign-in issues in both the command line interface and Docker Hub user interface - Push or pull issues, including rate limiting - Usage issues - - Crash closing software - - Docker Desktop not behaving as expected + - Crash closing software + - Docker Desktop not behaving as expected For Windows users, you can also request support on: + - Turning on virtualization in BIOS - Turning on Windows features - Running inside [certain VM or VDI environments](/manuals/desktop/setup/vm-vdi.md) (Docker Business customers only) @@ -87,7 +104,7 @@ For Pro and Team customers, Docker only offers support for the latest version of As a Pro user you can get support for Docker Desktop on a single machine. As a Team, you can get support for Docker Desktop for the number of machines equal to the number of seats as part of your subscription. -### What OS’s are supported? +### What operating systems are supported? Docker Desktop is available for Mac, Linux, and Windows. The supported version information can be found on the following pages: diff --git a/content/manuals/subscription/details.md b/content/manuals/subscription/details.md index d9d95c5cb696..928c3a67d655 100644 --- a/content/manuals/subscription/details.md +++ b/content/manuals/subscription/details.md @@ -4,7 +4,7 @@ linkTitle: Subscriptions and features description: Learn about Docker subscription tiers and their key features keywords: subscription, personal, pro, team, business, features, docker subscription aliases: -- /subscription/core-subscription/details/ + - /subscription/core-subscription/details/ weight: 10 --- @@ -64,7 +64,7 @@ Docker Pro includes: - Full access to all Docker tools - 200 Docker Build Cloud minutes per month, Docker Build Cloud minutes do not -rollover month to month + rollover month to month - 2 Docker Scout repositories with vulnerability analysis - 100 Testcontainers Cloud runtime minutes per month, Testcontainers Cloud runtime minutes do not rollover month to month - No Docker Hub pull rate limits @@ -79,12 +79,12 @@ Pricing](https://www.docker.com/pricing/). Docker Team includes: - 500 Docker Build Cloud minutes per month, Docker Build Cloud minutes do not -rollover month to month + rollover month to month - Unlimited Docker Scout repositories with vulnerability analysis - 500 Testcontainers Cloud runtime minutes per month, Testcontainers Cloud runtime minutes do not rollover month to month - No Docker Hub pull rate limits - Advanced collaboration tools including organization management, [Role Based Access Control -(RBAC)](/security/for-admins/roles-and-permissions/), [activity logs](/admin/organization/activity-logs/), and more + (RBAC)](/security/for-admins/roles-and-permissions/), [activity logs](/admin/organization/activity-logs/), and more For a list of features available in each tier, see [Docker Pricing](https://www.docker.com/pricing/). @@ -96,22 +96,22 @@ Pricing](https://www.docker.com/pricing/). Docker Business includes: - 1500 Docker Build Cloud minutes per month, Docker Build Cloud minutes do not -rollover month to month + rollover month to month - Unlimited Docker Scout repositories with vulnerability analysis - 1500 Testcontainers Cloud runtime minutes per month, Testcontainers Cloud runtime minutes do not rollover month to month - No Docker Hub pull rate limits - Enterprise security features: - [Hardened Docker Desktop](/manuals/enterprise/security/hardened-desktop/_index.md) - [Image Access - Management](/manuals/enterprise/security/hardened-desktop/image-access-management.md) - which lets admins control what content developers can access + Management](/manuals/enterprise/security/hardened-desktop/image-access-management.md) + which lets admins control what content developers can access - [Registry Access - Management](/manuals/enterprise/security/hardened-desktop/registry-access-management.md) - which lets admins control what registries developers can access + Management](/manuals/enterprise/security/hardened-desktop/registry-access-management.md) + which lets admins control what registries developers can access - [Company layer](/admin/company/) to manage multiple organizations and settings - [Single sign-on](/security/for-admins/single-sign-on/) - [System for Cross-domain Identity - Management](/security/for-admins/provisioning/scim/) + Management](/security/for-admins/provisioning/scim/) For a list of features available in each tier, see [Docker Pricing](https://www.docker.com/pricing/). @@ -134,6 +134,7 @@ repetitive tasks and empowers developers to spend more time creating value for their customers. Legacy Docker Pro includes: + - Unlimited public repositories - Unlimited [Scoped Access Tokens](/security/access-tokens/) - Unlimited [collaborators](/docker-hub/repos/manage/access/#collaborators) for public repositories at no cost per month. @@ -166,6 +167,7 @@ licensing for commercial use of Docker components including Docker Desktop and Docker Hub. Legacy Docker Team includes: + - Everything included in legacy Docker Pro - Unlimited teams - [Auto Builds](/docker-hub/builds/) with 15 concurrent builds @@ -198,6 +200,7 @@ initiatives. A Docker Business subscription includes licensing for commercial use of Docker components including Docker Desktop and Docker Hub. Legacy Docker Business includes: + - Everything included in legacy Docker Team - [Hardened Docker Desktop](/manuals/enterprise/security/hardened-desktop/_index.md) - [Image Access Management](/manuals/enterprise/security/hardened-desktop/image-access-management.md) which lets admins control what content developers can access @@ -273,8 +276,8 @@ For a list of features available in each tier, see [Docker Pricing](https://www. ## Legacy Docker Build Cloud subscriptions - This section describes the features available for the different legacy Docker - Build Cloud subscription tiers. +This section describes the features available for the different legacy Docker +Build Cloud subscription tiers. > [!IMPORTANT] > @@ -350,4 +353,16 @@ A dedicated Docker account manager handles setup and management for Docker Busin ## Support -All Docker Pro, Team, and Business subscribers receive email support for their subscriptions. \ No newline at end of file +All Docker Pro, Team, and Business subscribers receive email support for their subscriptions, including help with account management, billing, configuration, installation, and usage issues. + +Support response times and availability vary by subscription tier: + +- Docker Pro: 3 business day response +- Docker Team: 2 business day response, 24×5 availability +- Docker Business: 1 business day response, 24×5 availability + +Premium Support with faster response times and 24×7 availability is available as an add-on for Docker Business subscribers. + +For detailed support features and response times, see [Docker Pricing](https://www.docker.com/pricing/). + +All Docker users can also access community support through the [Docker Community Forums](https://forums.docker.com/) and [Docker Community Slack](https://dockr.ly/comm-slack).