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Not receiving activate email for new account #631

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KALRONG opened this issue Apr 2, 2016 · 87 comments

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@KALRONG
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commented Apr 2, 2016

Hi all,

Hope this is the correct place for this.

I have registered on monday (I think) on hub.docker.com but didn't get the email to activate my account so I can't login. I have tried the feature for lost password that resends this email but no luck so far.

My account ID is KALRONG

Thanks in advance!

@kizbitz kizbitz added the question label Apr 4, 2016

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commented Apr 4, 2016

Hi Kalrong,

Could you open a support ticket by sending an email to support@docker.com. I've looked at your account and there is an issue I don't want to discuss publicly.

When you open the ticket could you also add a link to this issue?

Thanks,

Jerry

@kizbitz kizbitz closed this Apr 4, 2016

@KALRONG

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commented Apr 5, 2016

Sure, thanks a lot

@bholagabbar

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commented Jan 17, 2017

@kizbitz I tried signing up for a new account but didn't get any email either. I don't think there cuold have been an issue with my account before signing up :P I also tried forgot password 2 times but no email

@codexcoding

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commented Mar 25, 2017

@kizbitz Hi - I am getting the same problem. After setting up my account no account verification is being sent so I cant verify the account and use docker-hub. I have checked the email my seeing if I mistyped it by trying to set up as second account and I am told my original email is already assigned. So my setup details seem ok.

@maxwo

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commented Apr 23, 2017

Hi - Same here. I created my docker hub account, but couldn't receive my activation email.

My ID is : maxwo

Thanks in advance.

@saeedonweb

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commented Oct 4, 2017

Created a new account, but no activation email.

@bigmeech

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commented Oct 22, 2017

Same issue here. id is vendex

@omar-jandali

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commented Nov 14, 2017

I am getting the same issue and I opened a new ticket with support@docker.com but no one has replied yet. What shall I do

@omar-jandali

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commented Nov 14, 2017

accountId = splitbeta

@dancooke

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commented Nov 15, 2017

Same here. id is dancooke

@CineXMike

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commented Nov 17, 2017

same issue here, id = CineXMike

@benoj

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commented Nov 23, 2017

same here id = benwrisk

@rbrugnollo

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commented Nov 24, 2017

Same here id= devwolfautoparts

@rbrugnollo

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commented Nov 24, 2017

Hi guys I got a work around for it, ask docker hub to reset your password. After you do it you can login.

@sharycherry

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commented Dec 5, 2017

same here id = yuesheng1101

@jjdepaul

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commented Dec 8, 2017

same here - didn't get email confirmation for id: simplehuman

Please resend

@makis-spy

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commented Jan 27, 2018

same soooo annoying

@mikey-t

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commented Jan 28, 2018

Me too thanks

@istonevol

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commented Jan 31, 2018

I having the same problem. Username: istonevol

@kirk86

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commented Jan 31, 2018

Same as everyone else. Are the docker people monitoring this at all? Why is this taged as closed in the first place? Resetting password doesn't do the trick for me.

@tla

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commented Feb 1, 2018

I had the same problem, and the password reset trick worked for me.

@oozaan

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commented Feb 5, 2018

Had the same problem. As @tla mentioned the solution: password reset (check spam folder) is working!

@cpmech

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commented Feb 27, 2018

same problem here: cpmech
(resetting pwd doesn't work for me)

@Cezarion

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commented Mar 5, 2018

Yep, me too, same problem with id fabernovelcode.
Reseting password doesn't work for me too.

@theprotobyte

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commented Mar 6, 2018

same here: protobyte

@garethdwio

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commented Mar 8, 2018

Same problem too. username is garethdwio
I emailed support and got ticket 00041135 but haven't heard anything back

@alongal77

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commented Sep 5, 2018

Same here, id is alonamobee

@XXQ521

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commented Sep 8, 2018

Same here, id is xuxingqiang

@waltnorth

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commented Oct 3, 2018

This seems to be an ongoing problem for quite some time. I will add mine to the list. Neither activation nor password reset sends an email.
Id is WaltNorth

@simonerom

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commented Oct 7, 2018

Same problem: no activation email, nor password reset email.
id: simonerom

@sansroman

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commented Oct 10, 2018

same problem
id: tboevil

@jasperSpeicher

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commented Oct 10, 2018

jasperspeicher same issue, not in spam

@keshavnandan

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commented Oct 10, 2018

Same issue here
Username: nandankeshav

@robbietoppert

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commented Oct 14, 2018

Same issue here!
Username: robbietoppert

@Johnson13

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commented Oct 17, 2018

I have received the confirm email, but when I click it , the site show me "Cannot process your request right now. Please try again later" or "Unable to confirm email at this time. Please try again later."Username:feiying07

@Brensley

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commented Oct 24, 2018

Docker is anyone HOME? Earth to Docker, come in Docker...…. No reply.

@waltnorth

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commented Oct 24, 2018

It's a good thing mundane procedural processes are not on their list of core competencies....

please pardon my moment of weakness and sarcasm. It's just that I was looking forward to doing experimenting and run some of the tutorials.

1 similar comment
@waltnorth

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commented Oct 24, 2018

It's a good thing mundane procedural processes are not on their list of core competencies....

please pardon my moment of weakness and sarcasm. It's just that I was looking forward to doing experimenting and run some of the tutorials.

@Brensley

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commented Oct 24, 2018

@robbietoppert

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commented Oct 24, 2018

I have stumbled upon some direct download links while trying to get docker.

Direct download link for windows
https://download.docker.com/win/stable/Docker%20for%20Windows%20Installer.exe

Direct download link for MacOS
https://download.docker.com/mac/stable/Docker.dmg

Pulled links from issue #6910
docker/docker.github.io#6910

Hope it helps. Cheers!

@xxAmberrrr

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commented Oct 25, 2018

@robbietoppert thankyou! You are a life saver, I just really needed this today!

@J-F-Far

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commented Nov 24, 2018

Waited hours and nothing came through. Tried a new username with an email that has no '.' characters in it, and it came through instantly.

@paraspatidar

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commented Dec 15, 2018

Didn't get the link, also support doesn't seem to respond.

Emailid : thematrxi4u@gmail.com

@jeremylombogia

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commented Dec 27, 2018

Same here, id : jeremylombogia

@ronrod

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commented Dec 28, 2018

Same here. Even wrote a mail to the support. After 14 days no response. Very disappointing
€: I've found a solution in the thread here . The solution is to use the https://cloud.docker.com/. To create an account. Now I've two accounts because the first one can not be activated because of the lack of the acivation mail. Still a really disappointing experience.

@goujianweilai-bot

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commented Jan 10, 2019

Same here, id: goujianweilaibot

@HannanAkbar

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commented Jan 18, 2019

Password reset trick didn't work. No response from support. It's been a whole month.

ID: hannanakbar

@ezware

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commented Jan 18, 2019

same
apparentlly it's a big bug!

@Rajjat

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commented Jan 31, 2019

same problem ,still waiting for the verification mail(since 5 hours)

@vtumanov782

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commented Feb 10, 2019

Same problem. Tried to sign up yesterday, but still haven't recieved the email.
Id: vtumanov782

@inside-the-sandbox

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commented Feb 11, 2019

same here. I tried resetting my password, still nothing!!!

@beavi5

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commented Feb 12, 2019

Hi - Same here. I created my docker hub account, but couldn't receive my activation email.

My ID is : beavi5

My eMail : beavi5@list.ru

Thanks in advance.

@XXQ521

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commented Mar 23, 2019

@gandeladri

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commented Apr 23, 2019

Same here.
ID: agandelman
Email: agandelman@descartes.com

@aka-STInG

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commented Apr 24, 2019

It is nice that reset password workaround is working, but why not fix this for 2 years?

@mmitrasish

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commented May 13, 2019

Same here.
ID:infinityguy007
Email:mmitrasish97@gmail.com
Didn't get any activation email.

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