Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Not receiving activate email for new account #631

Closed
KALRONG opened this issue Apr 2, 2016 · 131 comments
Closed

Not receiving activate email for new account #631

KALRONG opened this issue Apr 2, 2016 · 131 comments
Assignees
Labels

Comments

@KALRONG
Copy link

KALRONG commented Apr 2, 2016

Hi all,

Hope this is the correct place for this.

I have registered on monday (I think) on hub.docker.com but didn't get the email to activate my account so I can't login. I have tried the feature for lost password that resends this email but no luck so far.

My account ID is KALRONG

Thanks in advance!

@kizbitz
Copy link

kizbitz commented Apr 4, 2016

Hi Kalrong,

Could you open a support ticket by sending an email to support@docker.com. I've looked at your account and there is an issue I don't want to discuss publicly.

When you open the ticket could you also add a link to this issue?

Thanks,

Jerry

@kizbitz kizbitz closed this as completed Apr 4, 2016
@KALRONG
Copy link
Author

KALRONG commented Apr 5, 2016

Sure, thanks a lot

@bholagabbar
Copy link

@kizbitz I tried signing up for a new account but didn't get any email either. I don't think there cuold have been an issue with my account before signing up :P I also tried forgot password 2 times but no email

@codexcoding
Copy link

@kizbitz Hi - I am getting the same problem. After setting up my account no account verification is being sent so I cant verify the account and use docker-hub. I have checked the email my seeing if I mistyped it by trying to set up as second account and I am told my original email is already assigned. So my setup details seem ok.

@maxwo
Copy link

maxwo commented Apr 23, 2017

Hi - Same here. I created my docker hub account, but couldn't receive my activation email.

My ID is : maxwo

Thanks in advance.

@saeedonweb
Copy link

Created a new account, but no activation email.

@bigmeech
Copy link

Same issue here. id is vendex

@omar-jandali
Copy link

I am getting the same issue and I opened a new ticket with support@docker.com but no one has replied yet. What shall I do

@omar-jandali
Copy link

accountId = splitbeta

@dancooke
Copy link

Same here. id is dancooke

@CineXMike
Copy link

same issue here, id = CineXMike

@benoj
Copy link

benoj commented Nov 23, 2017

same here id = benwrisk

@rbrugnollo
Copy link

Same here id= devwolfautoparts

@rbrugnollo
Copy link

Hi guys I got a work around for it, ask docker hub to reset your password. After you do it you can login.

@sharycherry
Copy link

same here id = yuesheng1101

@jjdepaul
Copy link

jjdepaul commented Dec 8, 2017

same here - didn't get email confirmation for id: simplehuman

Please resend

@makis-spy
Copy link

same soooo annoying

@mikey-t
Copy link

mikey-t commented Jan 28, 2018

Me too thanks

@istonevol
Copy link

I having the same problem. Username: istonevol

@kirk86
Copy link

kirk86 commented Jan 31, 2018

Same as everyone else. Are the docker people monitoring this at all? Why is this taged as closed in the first place? Resetting password doesn't do the trick for me.

@tla
Copy link

tla commented Feb 1, 2018

I had the same problem, and the password reset trick worked for me.

@oozaan
Copy link

oozaan commented Feb 5, 2018

Had the same problem. As @tla mentioned the solution: password reset (check spam folder) is working!

@cpmech
Copy link

cpmech commented Feb 27, 2018

same problem here: cpmech
(resetting pwd doesn't work for me)

@Cezarion
Copy link

Cezarion commented Mar 5, 2018

Yep, me too, same problem with id fabernovelcode.
Reseting password doesn't work for me too.

@theprotobyte
Copy link

same here: protobyte

@garethdwio
Copy link

Same problem too. username is garethdwio
I emailed support and got ticket 00041135 but haven't heard anything back

@xuxingqiang
Copy link

Same here.
Insufficient password length when logging in.(But before that, it was the right password)
However resetting password doesn't do the trick for me.
account: xuxingqiang
If someone can solve this problem, please contact me by email(xxqinfo@163.com or xxq521@139.com),thanks

@feifeiyiyi91
Copy link

Same here, I've asked Docker Hub to send me the activation e-mail three times, none of them is received up til now. My id = novweiy

@MTrab
Copy link

MTrab commented Feb 26, 2020

@kizbitz - are you still representing Docker?

Are anyone at Docker reviewing this thread?
Are anyone at Docker checking the support mailbox (I tend to say NO to this, seeing all the users not getting any replies from support)?

@RezaRassool
Copy link

RezaRassool commented Feb 26, 2020 via email

@xuxingqiang
Copy link

I've checked everything, but I didn't find out

@bytegyver
Copy link

Finally! Success!
Had the same problem, when I signed up on 30th of October (see above)
Now - 26th of February, resending the activation link worked!
Don't know how long one'd have to wait before resending - probably less than 4 months (hopefully), but waiting a week had no effect, if I remember correctly.
Or maybe somebody took the time to fix this issue on my account?
Good luck everyone.

@ontddai
Copy link

ontddai commented Mar 14, 2020

Same problem here.
ontddai
no activation email received. Thanks!

@ievgenlymar
Copy link

ievgenlymar commented Mar 25, 2020

I could not create an account as well.
Finally, I could create an account after I've tried to sign up through the Incognito Mode in Chrome.
Probably some browser cache issues in my case.

@Ronnie-Chen
Copy link

I could not receive email, id is ronniechen.

@Marmadukethe1st
Copy link

same here - Marmadukethe1st

@SergioMorenoAntequera
Copy link

same here, id = elseran500

@jonasthimtelia
Copy link

same here, id = joth51

@zgillet
Copy link

zgillet commented Nov 11, 2020

Same for me: zgillet

@shawnaxsom
Copy link

Thanks all, I'll check with the Hub engineers. We saw a few support cases having this issue as well.

One user mentioned it was caught by some spam filter, so be sure to check that, but there might be something else going on here too.

@zgillet
Copy link

zgillet commented Nov 11, 2020 via email

@dangell7
Copy link

dangell7 commented Jun 3, 2021

Registered 20 mins or so ago, still haven't received account verify email....

@SteveTh3Piirate
Copy link

registered 30 mins ago added multiple email addresses, still no activation email - id steveth3piirate

@workfausto
Copy link

Registered on August 1st, never got the confirmation mail despite several resend attempts, but the desktop app didn't bother me to confirm my account, so I forgot about it, flashforward to today, now I need it to use the hub and to do so i need to confirm my email, please help, my user is dockerfausto

@FrankKaMa
Copy link

I registered yesterday. But, I never got an email confirmation. Can some please unlock my account frankkaufmann?

@th30r3tisch
Copy link

Here too. Since this issue persists for a few years now, it seems the Docker team does not really care about getting new users. I do not even want to imagine how other features work if they are not able to fix the signup.

@tongquang126
Copy link

Same issue, never got the verification email.
My ID: tongquang126

Please help !

@ingshtrom
Copy link
Collaborator

ingshtrom commented Dec 14, 2021

There are several potential problems here, but hopefully I can provide a solution to all of these problems.

We have a support article for what to do if the wrong email address is used, but it is equally helpful for verification/activation emails which were never received. Follow the directions to change the email for your account, but instead of clicking the "edit" button to modify your email, click the envelope next to your email to resend the activation email
Microsoft Edge Beta20211214085951 png
Microsoft Edge Beta20211214090353

While you are there, you might as well triple check that the email you entered is correct. If need be, hit the "edit" button to modify the email and send a new activation email.

Microsoft Edge Beta20211214090003

The activation email that you will receive will look something like this one. Note the sender in case you need to add an allow-list option to avoid the email going into spam or trash.

Microsoft Edge Beta20211214090615

One last thing, when you log into your account without clicking in the activation email, you should get a banner on Docker Hub like this one.

Microsoft Edge Beta20211214085934 png

I will note that I had some trouble finding this support document myself, so while you are reading this, I would like to ask you the sorts of places you looked in order to find help with this issue? docs.docker.com? A search engine? Support? Forums? Your answer will help us to know how best to surface this information so that you are not left in frustration!

Otherwise, please let me know if this helped or not!

@mmorath
Copy link

mmorath commented Feb 1, 2022

signed up due to new licence agreement with the company...same here..

@ingshtrom
Copy link
Collaborator

@mmorath Can you verify that you tried the troubleshooting steps from here

@strzechaTT
Copy link

Same issue

@docker docker locked as spam and limited conversation to collaborators Feb 23, 2022
@ingshtrom
Copy link
Collaborator

This issue is now locked because commenting "same here" without further details does not provide help. We want to help you, but we need more details in order to help.

Did the troubleshooting that I posted help? Any other troubleshooting steps? etc. Support tickets are great ways to resolve issues like this, or create a new hub-feedback ticket with further details, please.

Thank you!

Sign up for free to subscribe to this conversation on GitHub. Already have an account? Sign in.
Labels
Projects
None yet
Development

No branches or pull requests