diff --git a/faq/general-troubleshooting-steps.md b/faq/general-troubleshooting-steps.md
index 082f21ae..b91ab191 100644
--- a/faq/general-troubleshooting-steps.md
+++ b/faq/general-troubleshooting-steps.md
@@ -19,16 +19,13 @@ description: General troubleshooting steps
 ### How to enable and collect verbose log
 
 1. Remove any old log files from
-
   - Windows `C:\Windows\SysWOW64\Dynamsoft\DynamsoftServicex64_17\log` or `C:\Users\{UserName}\AppData\Roaming\Dynamsoft\DynamsoftService\log`
   - macOS, `Go > Applications > Dynamsoft > DynamsoftServicex64_17 > {installed version No.} > log`
   - Linux, `/opt/dynamsoft/DynamsoftServicex64_17/log`
 
 2. Set the log level
-
- - For only one client machine, add the line `LogLevel=14` to `DSConfiguration.ini` on that specific machine.
- 
- - For all client machines, set [ `LogLevel` ]({{site.info}}api/WebTwain_Util.html#loglevel) to 1 in your code. This property should be set as soon as the `WebTwain` instance is created. For example, in the event `Dynamsoft_OnReady`
+  - For only one client machine, add the line `LogLevel=14` to `DSConfiguration.ini` on that specific machine.
+  - For all client machines, set [ `LogLevel` ]({{site.info}}api/WebTwain_Util.html#loglevel) to 1 in your code. This property should be set as soon as the `WebTwain` instance is created. For example, in the event `Dynamsoft_OnReady`
 
 ```javascript
 function Dynamsoft_OnReady() {
@@ -40,7 +37,6 @@ function Dynamsoft_OnReady() {
 3. Reproduce the issue
 
 4. Zip the log files and share with [Dynamsoft Support Team]({{site.about}}getsupport.html) via email.
-
   - On Windows, the log files are in `C:\Windows\SysWOW64\Dynamsoft\DynamsoftServicex64_17\log` or `C:\Users\{UserName}\AppData\Roaming\Dynamsoft\DynamsoftService\log`
   - On macOS, the log files are in `Go > Applications > Dynamsoft > DynamsoftServicex64_17 > {installed version No.} > log`
   - On Linux, the log files are in `/opt/dynamsoft/DynamsoftServicex64_17/log`