diff --git a/faq/general-troubleshooting-steps.md b/faq/general-troubleshooting-steps.md index 51555d5d..4bf54fac 100644 --- a/faq/general-troubleshooting-steps.md +++ b/faq/general-troubleshooting-steps.md @@ -25,7 +25,7 @@ permalink: /faq/general-troubleshooting-steps.html - Linux, `/opt/dynamsoft/DynamsoftService/log` 2. Set the log level - - For only one client machine, add the line `LogLevel=14` to `DSConfiguration.ini` on that specific machine. + - For only one client machine, go to the application with Dynamic Web TWAIN integrated, press F12 to open the development tools, switch to "console" tab and enter the command "DWObject.LogLevel = 1" to enable the debugger mode. - For all client machines, set [ `LogLevel` ]({{site.info}}api/WebTwain_Util.html#loglevel) to 1 in your code. This property should be set as soon as the `WebTwain` instance is created. For example, in the event `Dynamsoft_OnReady` ```javascript function Dynamsoft_OnReady() { @@ -40,3 +40,5 @@ permalink: /faq/general-troubleshooting-steps.html - On Windows, the log files are in `C:\Windows\SysWOW64\Dynamsoft\DynamsoftServicex64_17\log` or `C:\Users\{UserName}\AppData\Roaming\Dynamsoft\DynamsoftService\log` - On macOS, the log files are in `Go > Applications > Dynamsoft > DynamsoftServicex64_17 > {installed version No.} > log` - On Linux, the log files are in `/opt/dynamsoft/DynamsoftServicex64_17/log` + +5. Set log level back to the default value (0) to disable the debugger mode, otherwise the operation speed will be affected.