From 0fdc299cfb010b7dbe06926953b4ecee58cd12a5 Mon Sep 17 00:00:00 2001 From: DMGithubPublisher Date: Wed, 23 Apr 2025 16:09:35 +0800 Subject: [PATCH] update to internal commit d7cba9be --- ...an-i-install-dynamsoft-service-silently.md | 12 ++-- .../faq/how-to-uninstall-dynamsoft-service.md | 8 +-- _articles/faq/index.md | 1 + _articles/faq/source-not-listed-on-linux.md | 12 ++-- _articles/faq/unable-to-load-4-bit-tiff.md | 27 +++++++++ _articles/faq/use-usb-webcam-to-capture.md | 2 +- ...ynamsoft-service-do-on-end-user-machine.md | 55 +++++-------------- _articles/info/schedule/Stable.md | 2 +- 8 files changed, 62 insertions(+), 57 deletions(-) create mode 100644 _articles/faq/unable-to-load-4-bit-tiff.md diff --git a/_articles/faq/can-i-install-dynamsoft-service-silently.md b/_articles/faq/can-i-install-dynamsoft-service-silently.md index b71a4bbf..b4f92b4c 100644 --- a/_articles/faq/can-i-install-dynamsoft-service-silently.md +++ b/_articles/faq/can-i-install-dynamsoft-service-silently.md @@ -58,30 +58,30 @@ sudo rpm -i path/to/DynamicWebTWAINServiceSetup.rpm * Windows ``` shell -msiexec /i "/path/to/DynamicWebTWAINServiceSetup.msi" /qn +msiexec /i "/path/to/DynamsoftServiceSetup.msi" /qn ``` * macOS ``` shell // Install -sudo installer -pkg /path/to/DynamicWebTWAINServiceSetup.pkg -target /Applications +sudo installer -pkg /path/to/DynamsoftServiceSetup.pkg -target /Applications // Stop service -sudo launchctl unload /Library/LaunchAgents/com.dynamsoft.dynamicwebtwainservicex64.plist +sudo launchctl unload /Library/LaunchAgents/com.dynamsoft.dynamsoftservicex64.plist // Start service -launchctl load /Library/LaunchAgents/com.dynamsoft.dynamicwebtwainservicex64.plist +launchctl load /Library/LaunchAgents/com.dynamsoft.dynamsoftservicex64.plist ``` * Linux ``` shell -sudo dpkg -i /path/to/DynamicWebTWAINServiceSetup.deb +sudo dpkg -i /path/to/DynamsoftServiceSetup.deb ``` or ``` shell -sudo rpm -i path/to/DynamicWebTWAINServiceSetup.rpm +sudo rpm -i path/to/DynamsoftServiceSetup.rpm ```
diff --git a/_articles/faq/how-to-uninstall-dynamsoft-service.md b/_articles/faq/how-to-uninstall-dynamsoft-service.md index 43aac17f..07a0a1d2 100644 --- a/_articles/faq/how-to-uninstall-dynamsoft-service.md +++ b/_articles/faq/how-to-uninstall-dynamsoft-service.md @@ -35,13 +35,13 @@ wmic product where name="Dynamic Web TWAIN Service" call uninstall /nointeractiv ### On macOS -* Run the file `Uninstall.pkg` . The file can be found in `Go > Applications > Dynamsoft > DynamicWebTWAINService > {installed version No.}` -* Remove the folder `Go > Applications > Dynamsoft > DynamicWebTWAINService > {installed version No.}` +* Run the file `Uninstall.pkg` . The file can be found in `Go > Applications > Dynamsoft > Dynamic Web TWAIN Service {version number}` +* Remove the folder `Go > Applications > Dynamsoft > Dynamic Web TWAIN Service {version number}` ### On Linux -* Run the file `uninstall.sh` . The file can be found in `opt/dynamsoft/DynamicWebTWAINService` -* Remove the folder `opt/dynamsoft/DynamicWebTWAINService` +* Run the file `uninstall.sh` . The file can be found in `opt/dynamsoft/Dynamic Web TWAIN Service {version number}` +* Remove the folder `opt/dynamsoft/Dynamic Web TWAIN Service {version number}`
diff --git a/_articles/faq/index.md b/_articles/faq/index.md index 30fe54dc..d175bf9a 100644 --- a/_articles/faq/index.md +++ b/_articles/faq/index.md @@ -204,6 +204,7 @@ description: Dynamic Web TWAIN SDK Documentation FAQ 29. [The loading bar keeps spinning when capture the image with iPhone.](/_articles/faq/the-loading-bar-keeps-spinning-when-capture-the-image-with-iphone.md) 30. [How to debug on Dynamic Web TWAIN online demo?](/_articles/faq/debug-on-online-demo.md) 31. [Dynamic Web TWAIN prompts the .deb installer for Windows](/_articles/faq/incorrect-installer-for-windowsARM64.md) +32. [Why am I unable to load the TIFF file into Dynamic Web TWAIN?](/_articles/faq/unable-to-load-4-bit-tiff.md) ## Licensing and Purchase diff --git a/_articles/faq/source-not-listed-on-linux.md b/_articles/faq/source-not-listed-on-linux.md index c6cebdb7..1c39717e 100644 --- a/_articles/faq/source-not-listed-on-linux.md +++ b/_articles/faq/source-not-listed-on-linux.md @@ -44,17 +44,19 @@ usermod -aG wheel XXX ps:XXX is current username 3. Run the following command ``` shell sudo rpm -i DynamicWebTWAINServiceSetup.rpm +OR +sudo dpkg -i DynamicWebTWAINServiceSetup.deb ``` If the above does not resolve the issue, please follow the troubleshooting steps below. -1. Has the process started? +1. Run the command below and check whether the process (DynamsoftScanningMgr) has started. ``` shell ps aux | grep dynamsoft ``` 2. Does the below command list out the source? ``` shell -bash /opt/dynamsoft/DynamicWebTWAINService/DynamsoftScanningMgr +bash /opt/dynamsoft/DynamicWebTWAINService/DynamsoftScanning list ``` 3. Please check the logs here: /var/log/syslog @@ -75,17 +77,19 @@ usermod -aG wheel XXX ps:XXX is current username 3. Run the following command ``` shell sudo rpm -i DynamsoftServiceSetup.rpm +OR +sudo dpkg -i DynamsoftServiceSetup.deb ``` If the above does not resolve the issue, please follow the troubleshooting steps below. -1. Has the process started? +1. Run the command below and check whether the process (DynamsoftScanningMgr) has started. ``` shell ps aux | grep dynamsoft ``` 2. Does the below command list out the source? ``` shell -bash /opt/dynamsoft/DynamsoftService/DynamsoftScanningMgr +bash /opt/dynamsoft/DynamsoftService/DynamsoftScanning list ``` 3. Please check the logs here: /var/log/syslog diff --git a/_articles/faq/unable-to-load-4-bit-tiff.md b/_articles/faq/unable-to-load-4-bit-tiff.md new file mode 100644 index 00000000..f18686b6 --- /dev/null +++ b/_articles/faq/unable-to-load-4-bit-tiff.md @@ -0,0 +1,27 @@ +--- +layout: default-layout +noTitleIndex: true +needAutoGenerateSidebar: true +title: Why am I unable to load the TIFF file into Dynamic Web TWAIN? +keywords: Dynamic Web TWAIN, Error Troubleshooting, tiff +breadcrumbText: Why am I unable to load the TIFF file into Dynamic Web TWAIN? +description: Why am I unable to load the TIFF file into Dynamic Web TWAIN? +--- + +# Error Troubleshooting + +## Why am I unable to load the TIFF file into Dynamic Web TWAIN? + +### Symptom + +When you attempt to import a TIFF file using Dynamic Web TWAIN, it will indicate that the file has been successfully loaded, but the image does not appear in the viewer. + +### Cause + +All versions prior to version 19.0 do not support importing 4-bit color images. If you encounter the issue mentioned above, your file may be using the deprecated JPEG compression standard. + +### Resolution + +Support for 4-bit TIFF format was added in version 19.1. Therefore, please update to version 19.1 to resolve this issue. + +> If the resolution doesn't work for you, please [contact us](https://www.dynamsoft.com/company/contact/). diff --git a/_articles/faq/use-usb-webcam-to-capture.md b/_articles/faq/use-usb-webcam-to-capture.md index cb49214f..86396f11 100644 --- a/_articles/faq/use-usb-webcam-to-capture.md +++ b/_articles/faq/use-usb-webcam-to-capture.md @@ -12,4 +12,4 @@ description: Can I use built-in or USB webcam to capture document? ## Can I use built-in or USB webcam to capture document? -Yes, you can use the built-in or USB webcam to capture documents. DirectShow Cameras and MediaDevices Cameras can easily capture documents. You can test your camera's compatibility link will help you to embed code for capturing documents from webcams. +Yes, you can use either the built-in webcam or a USB-connected webcam to capture documents. To verify if your device supports the DirectShow architecture, you can test it using the [online demo](https://demo.dynamsoft.com/web-twain/camera-scan). diff --git a/_articles/faq/what-does-dynamsoft-service-do-on-end-user-machine.md b/_articles/faq/what-does-dynamsoft-service-do-on-end-user-machine.md index 8acc1f0c..ad24bd6c 100644 --- a/_articles/faq/what-does-dynamsoft-service-do-on-end-user-machine.md +++ b/_articles/faq/what-does-dynamsoft-service-do-on-end-user-machine.md @@ -35,13 +35,13 @@ By default, there are three Dynamic Web TWAIN Service processes running which us - Then there is a **monitor process** which is meant to monitor the main process and automatically start it in case it crashes. The monitor process starts like this: ``` cmd - C:\Program Files (x86)\Dynamsoft\Dynamic Web TWAIN Service {version number}\DynamicWebTWAINService.exe -asmonitor Global\Dynamsoft_1.5.0_352325843_stop_service_event Global\Dynamsoft_1.5.0_352325828_certcheck_event + C:\Program Files (x86)\Dynamsoft\Dynamic Web TWAIN Service {version number}\DynamicWebTWAINService.exe -asmonitor XXX ``` - The last always-running process is meant to **support the SSL certificate specifically for the Firefox browser**: ``` cmd - "-scan" "\\.\pipe\dynamsoftscan_15.0_70056_60" "0" "Global\ss352604281_61_70056" "0" "C:\Program Files (x86)\Dynamsoft\Dynamic Web TWAIN Service 19\dwt_19.0.0.0318.dll" + C:\Program Files (x86)\Dynamsoft\Dynamic Web TWAIN Service {version number}\DynamicWebTWAINService.exe -certCheck XXX ``` > Note: you may find another process named 'Dynamsoft Scanning New Module', which is a scan module. This process will start when you access an application integrated with Dynamic Web TWAIN, and will automatically stop when you close the application. @@ -71,32 +71,25 @@ There are multiple files and folders in the service directory. Taking Windows se ### Components -These files are named with their version number. The following uses v16.1.1 as an example. +These files are named with their version number. The following uses v19.0 as an example. * Core scanning module - + `dwt_16.1.0.0728.dll` + + `dwt_19.0.0.0318.dll` + `DSSCN2.exe` + `DSSCN2x64.exe` + `TWAINDSM.dll` + `TWAINDSMx64.dll` * Barcode Reader Addon - + `\x64\` - + `\x86\` - + `dbr_7.4.0.0428.dll` - + `dbrx64_7.4.0.0428.dll` -* PDF Addon - + `DynamicPdfCore_11.0.0.0428.dll` - + `DynamicPdfCorex64_11.0.0.0428.dll` - + `DynamicPdfR_11.0.0.0428.dll` (for the PDF Rasterizer) - + `DynamicPdfRx64_11.0.0.0428.dll` (for the PDF Rasterizer) + + `\x64\DynamsoftBarcodeReaderx64_9.6.dll` + + `dbrx64_9.6.2.0318.dll` +* PDF Addon & Imaging features + + `\x64\DynamsoftCorex64.dll` + + `\x64\DynamsoftImageProcessingx64.dll` + + `\x64\ImageProcessx64.dll` * Webcam Addon - + `DynamicWebcam_15.0.0.0625.dll` + `DynamicWebcamx64_15.0.0.0625.dll` * File Uploader - + `UploadModule_1.6.0.0428.dll` -* Imaging features - + `DynamicImage.dll` - + `DynamicImagex64.dll` + + `UploadModule_1.9.0.0318.dll` ### Supporting files @@ -104,8 +97,7 @@ These files are named with their version number. The following uses v16.1.1 as a * `legal.txt` : Legal notice. * `libcurl.dll` : The file transfer library. * For OpenSSL - + `libeay32.dll` - + `ssleay32.dll` + + `libssl-3-x64.dll` * `port.lock` @@ -116,25 +108,6 @@ Dynamic Web TWAIN Service sets up a local HTTP service that accepts requests fro > > These requests are handled by the JavaScript client of the library. Please do not try to make similar requests in your own code without consulting [Dynamsoft Support](/_articles/about/getsupport.md). -#### Return availability - -- Request - -``` -https://127.0.0.1:18623/fa/VersionInfo?ts=1603161807908 -``` - -- Response in case of success - -```json -{ - "id": "1", - "method": "VersionInfo", - "result": ["16, 1, 0, 0728", "", "64"], - "cmdId": "" -} -``` - #### Perform image removal - Request @@ -183,13 +156,13 @@ By default, there are three Dynamsoft Service processes running which use the sa - Then there is a **monitor process** which is meant to monitor the main process and automatically start it in case it crashes. The monitor process starts like this: ``` cmd - C:\Windows\SysWOW64\Dynamsoft\DynamsoftServicex64\DynamsoftService.exe -asmonitor Global\Dynamsoft_1.5.0_352325843_stop_service_event Global\Dynamsoft_1.5.0_352325828_certcheck_event + C:\Windows\SysWOW64\Dynamsoft\DynamsoftServicex64_{version number}\DynamsoftService.exe -asmonitor XXX ``` - The last always-running process is meant to **support the SSL certificate specifically for the Firefox browser**: ``` cmd - "-scan" "\\.\pipe\dynamsoftscan_15.0_70056_60" "0" "Global\ss352604281_61_70056" "0" "C:\Windows\SysWOW64\Dynamsoft\DynamsoftServicex64\dwt_trial_15.0.0.0625.dll" + C:\Windows\SysWOW64\Dynamsoft\DynamsoftServicex64_{version number}\DynamsoftService.exe -certCheck XXX ``` > Note: you may find another process named 'Dynamsoft Scanning New Module', which is a scan module. This process will start when you access an application integrated with Dynamic Web TWAIN, and will automatically stop when you close the application. diff --git a/_articles/info/schedule/Stable.md b/_articles/info/schedule/Stable.md index 31a4ca57..9f50a955 100644 --- a/_articles/info/schedule/Stable.md +++ b/_articles/info/schedule/Stable.md @@ -49,7 +49,7 @@ description: Dynamic Web TWAIN SDK Documentation Schedule Stable Release Page - **Discontinued support for the PDF Compressor Add-On.** - **Discontinued out-of-the-box support for ActiveX.** - **Discontinued support for 32-bit macOS**: now only supporting macOS versions 10.15 and higher. -- **Discontinued Android support.** +- **Discontinued support for Android**: use [Mobile Web Capture](https://www.dynamsoft.com/use-cases/mobile-web-capture-sdk/) instead. ### Bug Fixes