dynamsoft-docs · Ellie-dynamsoft · Oct 24, 2025 · Oct 24, 2025
diff --git a/_articles/faq/change-dynamsoft-service-certificate.md b/_articles/faq/change-dynamsoft-service-certificate.md
@@ -40,10 +40,10 @@ Then, you can find the certificate named `fullchain.cer` and the private key nam
 * default keys
   * server.pem
   * server_key.pem
-* keys for [local.dynamsoft.com](/_articles/faq/failed-to-load-resource.md) (encrypted)
+* keys for [local.dynamsoft.com](/_articles/faq/failed-to-load-resource.md) (encrypted, get the latest from [demo site](https://demo.dynamsoft.com/DWT/Resources/dist/cert.zip))
   * server.pem.ldsc
   * server_key.pem.ldsc
-* keys for [Remote Scan](https://www.dynamsoft.com/remote-scan/docs/introduction/)'s proxy server after installation (encrypted)
+* keys for [Remote Scan](https://www.dynamsoft.com/remote-scan/docs/introduction/)'s proxy server after installation (encrypted, get the latest from the domain binding page)
   * server.pem.ldwtc
   * server_key.pem.ldwtc
 
diff --git a/_articles/faq/general-troubleshooting-steps.md b/_articles/faq/general-troubleshooting-steps.md
@@ -7,80 +7,30 @@ keywords: Dynamic Web TWAIN, Error Troubleshooting, general steps, verbose
 breadcrumbText: General troubleshooting steps
 description: General troubleshooting steps
 date: 2021-12-03 23:26:46 +0800
-last_modified: 2025-03-07 13:31:31 +0800
+last_modified: 2025-10-24 10:20:31 +0800
 ---
 
 # Error Troubleshooting
 
-## General troubleshooting steps
+## General Troubleshooting Steps
 
 - Try our online demo and see if you can reproduce the issue.
 - Check the console or network log and report any errors.
-- Enable and collect verbose logs (detailed below)
+- Enable and collect verbose logs (detailed below).
 
-### How to enable and collect verbose log
+## Enable and Collect Verbose Logs
 
-<div class="multi-panel-switching-prefix"></div>
-
-- [v19.0+](#19plus)
-- [Versions below 19.0](#19min)
-
-<div class="multi-panel-start"></div>
-
-1. Remove any old log files from
-  - Windows `C:\Program Files (x86)\Dynamsoft\Dynamic Web TWAIN Service {version number}\log` or `C:\Users\{UserName}\AppData\Roaming\Dynamsoft\Dynamic Web TWAIN Service\log`
-  - macOS, `Go > Applications > Dynamsoft > Dynamic Web TWAIN Service {version number} > log`
-  - Linux: `/opt/dynamsoft/Dynamic Web TWAIN Service {version number}/log`
-
-2. Set the log level
-  - Option A - (Only recommended for v18.0+) For only one client machine, add the line `LogLevel=14` to `DSConfiguration.ini` on that specific machine. To find the `DSConfiguration.ini` file, please return to the previous directory from the log directory.
-  - Option B - Single client machine troubleshooting - go to the application with Dynamic Web TWAIN integrated, press F12 to open the development tools, switch to "console" tab and enter the command `DWTObject.LogLevel = 1` to enable the debugger mode.
-  - Option C - For all client machines (application wide) - set [ `LogLevel` ](/_articles/info/api/WebTwain_Util.md#loglevel) to 1 in your code. This property should be set as soon as the `WebTwain` instance is created. For example, in the event `Dynamsoft_OnReady`
+1. Remove old log files in the `log` folder under the service's [installation folder](/_articles/extended-usage/dynamsoft-service-configuration.md#installation-folder).
+2. Set the log level:
+  - Option A (**only recommended for v18.0+**) - Single client machine troubleshooting: Add the line `LogLevel=14` to `DSConfiguration.ini` on the machine. Find the `DSConfiguration.ini` file in the **parent directory** of the log directory.
+  - Option B - Single client machine troubleshooting: Go to the Dynamic Web TWAIN-integrated application, press F12 to open the development tools, switch to "console" tab, and enter the command `DWTObject.LogLevel = 1` to enable debugger mode.
+  - Option C - Troubleshoot all client machines (application wide): set [`LogLevel`](/_articles/info/api/WebTwain_Util.md#loglevel) to 1 in your application code. This property should be set as soon as the `WebTwain` instance is created. For example, in the event `Dynamsoft_OnReady`
     ```javascript
     function Dynamsoft_OnReady() {
       DWTObject = Dynamsoft.DWT.GetWebTwain("dwtcontrolContainer");
       DWTObject.LogLevel = 1;
     }
     ```
-
-3. Perform a hard refresh (Ctrl + F5) on the application web page and attempt to reproduce the issue. To expedite issue identification, we would greatly appreciate it if you could create a txt file that records the time when the issue occurred and place the file in the same log folder.
-
+3. Perform a hard refresh (Ctrl + F5) on the application web page and attempt to reproduce the issue. To expedite issue identification, we would greatly appreciate it if you could create a `.txt` file that records the time when the issue occurred and place the file in the same log folder.
 4. Zip the log folder and share with [Dynamsoft Support Team](/_articles/about/getsupport.md) via email.
-  - On Windows, the log files are in `C:\Program Files (x86)\Dynamsoft\Dynamic Web TWAIN Service {version number}\log` or `C:\Users\{UserName}\AppData\Roaming\Dynamsoft\Dynamic Web TWAIN Service\log`
-  - On macOS, the log files are in `Go > Applications > Dynamsoft > Dynamic Web TWAIN Service {version number} > log`
-  - On Linux, the log files are in `/opt/dynamsoft/Dynamic Web TWAIN Service {version number}/log`
-
-5. **Please remember to either remove the "LogLevel" entry from the "DSConfiguration.ini" file or set `DWTObject.LogLevel` back to its default value (0) to disable the debugger mode**. Otherwise the operation speed will be affected.
-
-<div class="multi-panel-end"></div>
-
-<div class="multi-panel-start"></div>
-
-1. Remove any old log files from
-  - Windows `C:\Windows\SysWOW64\Dynamsoft\DynamsoftServicex64_{version number}\log` or `C:\Users\{UserName}\AppData\Roaming\Dynamsoft\DynamsoftService\log`
-  - macOS, `Go > Applications > Dynamsoft > DynamsoftServicex64_{version number} > {installed version No.} > log`
-  - Linux: `/opt/dynamsoft/DynamsoftService/log`
-
-2. Set the log level
-  - Option A - (Only recommended for v18.0+) For only one client machine, add the line `LogLevel=14` to `DSConfiguration.ini` on that specific machine. To find the `DSConfiguration.ini` file, please return to the previous directory from the log directory.
-  - Option B - Single client machine troubleshooting - go to the application with Dynamic Web TWAIN integrated, press F12 to open the development tools, switch to "console" tab and enter the command `DWTObject.LogLevel = 1` to enable the debugger mode.
-  - Option C - For all client machines (application wide) - set [ `LogLevel` ](/_articles/info/api/WebTwain_Util.md#loglevel) to 1 in your code. This property should be set as soon as the `WebTwain` instance is created. For example, in the event `Dynamsoft_OnReady`
-    ```javascript
-    function Dynamsoft_OnReady() {
-      DWTObject = Dynamsoft.DWT.GetWebTwain("dwtcontrolContainer");
-      DWTObject.LogLevel = 1;
-    }
-    ```
-
-3. Perform a hard refresh (Ctrl + F5) on the application web page and attempt to reproduce the issue. To expedite issue identification, we would greatly appreciate it if you could create a txt file that records the time when the issue occurred and place the file in the same log folder.
-
-4. Zip the log folder and share with [Dynamsoft Support Team](/_articles/about/getsupport.md) via email.
-  - On Windows, the log files are in `C:\Windows\SysWOW64\Dynamsoft\DynamsoftServicex64_{version number}\log` or `C:\Users\{UserName}\AppData\Roaming\Dynamsoft\DynamsoftService\log`
-  - On macOS, the log files are in `Go > Applications > Dynamsoft > DynamsoftServicex64_{version number} > {installed version No.} > log`
-  - On Linux, the log files are in `/opt/dynamsoft/DynamsoftServicex64_{version number}/log`
-
-5. **Please remember to either remove the "LogLevel" entry from the "DSConfiguration.ini" file or set `DWTObject.LogLevel` back to its default value (0) to disable the debugger mode**. Otherwise the operation speed will be affected.
-
-<div class="multi-panel-end"></div>
-
-<div class="multi-panel-switching-end"></div>
+5. **Please remember to either remove the `LogLevel` entry from the `DSConfiguration.ini` file or set `DWTObject.LogLevel` back to its default value (0) to disable the debugger mode**. Otherwise, verbose logging will affect operation speed.
diff --git a/_articles/hello-world/index.md b/_articles/hello-world/index.md
@@ -20,4 +20,4 @@ The Hello World web app covers the following features:
 3. [Specifying Scan Settings](/_articles/hello-world/scan-settings.md)
 4. [Editing Images](/_articles/hello-world/editing.md)
 
-<a href="{{site.baseurl}}assets/HelloWorld-Code.zip" class="orangeBgBtn" style="height:36px!important;line-height:36px!important">Download the Hello World Code</a>
+<a href="https://download2.dynamsoft.com/Samples/DWT/HelloWorld-Code.zip" class="orangeBgBtn" style="height:36px!important;line-height:36px!important">Download the Hello World Code</a>