diff --git a/docs/user/reporting/reporting-troubleshooting.asciidoc b/docs/user/reporting/reporting-troubleshooting.asciidoc
index 17fd51d501d3c7..3da27c148033e6 100644
--- a/docs/user/reporting/reporting-troubleshooting.asciidoc
+++ b/docs/user/reporting/reporting-troubleshooting.asciidoc
@@ -73,7 +73,33 @@ Whenever possible, a Reporting error message tries to be as self-explanatory as
 along with the solution.
 
 [float]
-==== "Max attempts reached"
+==== `StatusCodeError: [version_conflict_engine_exception]`
+If you are running multiple instances of {kib} in a cluster, the instances share the work of executing report jobs to evenly distribute
+the work load. Each instance searches the reporting index for "pending" jobs that the user has requested. It is possible for
+multiple instances to find the same job in these searches. Only the instance that successfully updated the job status to
+"processing" will actually execute the report job. The other instances that unsuccessfully tried to make the same update will log
+something similar to this:
+
+[source]
+--------------------------------------------------------------------------------
+StatusCodeError: [version_conflict_engine_exception] [...]: version conflict, required seqNo [6124], primary term [1]. current document has seqNo [6125] and primary term [1], with { ... }
+  status: 409,
+  displayName: 'Conflict',
+  path: '/.reporting-...',
+  body: {
+    error: {
+      type: 'version_conflict_engine_exception',
+      reason: '[...]: version conflict, required seqNo [6124], primary term [1]. current document has seqNo [6125] and primary term [1]',
+    },
+  },
+  statusCode: 409
+}
+--------------------------------------------------------------------------------
+
+These messages alone don't indicate a problem. They show normal events that happen in a healthy system.
+
+[float]
+==== Max attempts reached
 There are two primary causes of this error:
 
 . You're creating a PDF of a visualization or dashboard that spans a large amount of data and Kibana is hitting the `xpack.reporting.queue.timeout`