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DiamanteDesk Documentation

This documentation is related to the DiamanteDesk, an independent helpdesk ticketing system that is designed to provide feedback on any kind of web resource or software, improve user experience and customer relationships. The documentation covers the following sections described in the table below.

Name Description
Installation Guide This section provides detailed instructions on various options of DiamanteDesk application installation, requirements and web server configuration.
User Guide This documentation section contains the essential information covering all the available DiamanteDesk features and step-by-step instructions on every action performed by the end-user in the system.
Developer Guide DiamanteDesk application is built using the Open Source software. We greatly appreciate any collaboration with our users and other developers, aimed at making our product better! This section is aimed at helping the contributors and providing detailed instructions on using DiamanteDesk API methods.
Integration Diamantedesk can easily become a help desk for your website, blog or online store by using a plugin or module in the variety of the content management systems. Currently, DiamanteDesk supports integration with Magento, WordPress and PrestaShop.


We appreciate any effort to make DiamanteDesk functionality better; therefore, we welcome all kinds of contributions in the form of bug reporting, patches submitting, feature requests or documentation enhancement. Please refer to the DiamanteDesk guidelines for contributing if you wish to be a part of the project.