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Mute doesn't work #60

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deviantintegral opened this Issue · 17 comments
@deviantintegral

I press "M" to mute, and Telephone says I'm muted. But my voice is still transmitted! I can replicate this by opening a call, muting myself, and then listening to my name as recorded by the conference line. This makes Telephone unusable for me.

@darobin

I confirm, this is indeed still an issue.

@pierredavidbelanger

I am unable to reproduce this problem.

Are you willing to provide more information so we can troubleshoot?

1) are you using the mute menu (the 'm' key) to mute, or the mute hardware button on your headset?
2) do you see "mic muted" on the call window?
3) which version of Telephone, OSX?
4) are you able to make an other test with an Echo test (of an Asterisk box for example, *43 by default in trixbox)?
5) what is your audio setup? (OSX audio system preferences, Telephone audio preferences, headset)

@abstractpenguin
  1. Using the M key
  2. Yes.
  3. 1.0.4 through the Mac App Store, OS X 10.8.2
  4. Not sure what you mean
  5. Built-in mic and speakers of a MacBook Air 5,2
@pierredavidbelanger

Basically, an 'echo test' is a service that echo back to you everything you say.
It is convenient to test your audio setup.

Ok, here is a public echo test you can use:
301@ideasip.com
Dial this on Telephone and follow the instructions.

When the test begins, try to mute Telephone with 'm'.

@darobin

1) Using the M key.
2) Yes.
3) 1.0.4, 10.8.1
4) In testing, with a human being at the other end, they could not tell any difference whether the call window said muted or not.
5) I haven't monkeyed with the OSX audio preferences, it's the vanilla setting for the "Internal microphone" on my MBP. Likewise for Telephone: it's all set to "Built-in" (no alternatives are available anyway). I'm not using a headset.

When you tried to reproduce, did you use a headset or the built-in mike? I somehow suspect that that may be the origin of the problem.

Thanks!

@pierredavidbelanger

@abstractpenguin @darobin

Thank you for your input.

@darobin

I tested with many combinations of input and output (OSX and Telephone).
But indeed all this time my headset was always plugged in (even if I was not using it in one of my combinations).

I will take some time to test with out my headset plugged in.

What is you MBP version? (About this Mac > More infos...) (should be something like '13 inches, mid-2009')

I know that some recents Mac have two mics, they are used for echo/noise cancellation. Maybe the Telephone mute option only mute one of the two. If this is indeed the problem, I think the problem is not with Telephone itself, but with PJSIP, the library that do all the SIP/Media suff under Telephone.

@darobin

My MBP's a 13-inch, Early 2011. The system information doesn't tell me much about the mike. Looking at the machine though it seems that there is only one mike as there's only one little holed out bit at the top left of the keyboard.

@AlasdairGray

I am encountering the same problem. I used the 'M' key to mute the built-in microphone on my 13" MBP Mis 2012.

I am running Mac OSX 10.8.2 and telephone 1.0.4 (fresh install this afternoon).

Are there any solutions to this issue?

In my call I ended up manually adjusting the mic input level in system preference to mute the call.

@hashar

Same issue there. Mac 10.7.5, MacBook Air mid 2011, Telephone 1.0.4

Using the internal mic.

@sts
sts commented

Maybe we should try a built with an updated PJSIP?

@broundee

Same issue here. Mute just stops working randomly. Telephone 1.1.4, 10.9, mac mini with apple earpods.

@eofster eofster modified the milestone: 1.1.5, 1.1
@eofster eofster added the bug label
@eofster eofster self-assigned this
@eofster
Owner

If anybody has more details about his problem, please share. If it is reproducible for you, please raise the log level (as written here http://www.tlphn.com/faq/), reproduce, and send me the log.

@fulldecent

Hello, there have been several releases of Telephone since this issue was created. Could you please download and run the latest version to confirm this issue still exists.

Sorry for the template response, just trying to clean up and close old issues here.

@eofster
Owner

Does mute not work for you when you put a call on hold and then off hold? Or does it happen without using the hold feature? Just thinking if this issue and #118 are the same.

@derhuerst

1) are you using the mute menu (the 'm' key) to mute, or the mute hardware button on your headset?

m key.

2) do you see "mic muted" on the call window?

yes.

3) which version of Telephone, OSX?

Telephone: 1.1.4
OS X: 10.9.5

4) are you able to make an other test with an Echo test (of an Asterisk box for example, *43 by default in trixbox)?

No, I have no other box.

5) what is your audio setup? (OSX audio system preferences, Telephone audio preferences, headset)

  • input via Logitech HD Pro C920 Webcam (USB)
  • output via speakers connected to headphone jack (default output channel)
  • "use only G.711-Codec" active
@hashar

#118 has a patch suggestion ( #118 (comment) ). Maybe worth building an alpha release for test purposes? I no more use telephone myself :-/

@eofster
Owner

I think #118 is unrelated. I see the problem when a call is taken off hold. But it seems like people experience the muting problem even without call hold.

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