If I have a problem or a question how quickly will you respond?
We treat support request and notices of incident with the highest
priority in our daily work. Sometimes, serious incidents or a series
of other support requests may make it difficult to process a request
immediately. Our goal is to take not more than three hours to respond
to a request.
We are a non-profit group of committed techtivists living in
different time zones, so chances are good that someone will be online
to investigate your request more quickly than that.
It’s in our interests to provide a fast and efficient service because
if one client is being DDoSed, it affects our whole infrastructure.