No description, website, or topics provided.
Switch branches/tags
Nothing to show
Clone or download
Fetching latest commit…
Cannot retrieve the latest commit at this time.
Type Name Latest commit message Commit time
Failed to load latest commit information.

Trigger a PagerDuty incident from a phone call

This is not an officially supported PagerDuty product, and not covered by our SLA. But I do work for PagerDuty, so feel free to email me about it.


  1. Set up a PagerDuty account if you don't already have one, and create a Generic API service. We'll use the Service API key.

  2. You'll need to set up a Google App Engine account, and create an application. We'll use the application identifier.

  3. Change the "application: pdtestthrough" line in app.yaml to your application identifier, and the SERVICE_KEY = "6f4d18600a9b012f6a9722000a9040cf" line in to your service API key

  4. Deploy to Google App Engine

  5. Create a Twilio account, and set up an incoming phone number to point to http://[your-application-identifier]

  6. Call that number and leave a message, you'll trigger an alert that links to the MP3 recording of the call:

    ALRT #145 on Phone in: +14153490382 Reply 4:Ack, 6:Resolv.

Walkthrough in pictures:

PagerDuty Setup

Google setup




We have regular hackdays at PagerDuty, where we build things outside the core product without management (another reason you should work here). A few weeks ago, I rolled out a proof of concept Google App Engine script to use Twilio to record a voicemail and then to pass it around like a regular alert. Triggering alerts from phone calls hasn't made it's way on to the development roadmap, so I'm sharing this code sample as a work around for our more technically inclined users -- so all the usual caveats and disclaimers apply, namely that our SLAs don't apply.

Twilio will happily turn a phone call into an MP3 and give us a link to it (which means to get this to work you're going to need to sign up for a Twilio account as well as a Google App Engine account). We then use Google's URL shortener to shrink the URL into something that will fit in an SMS -- all modern smart phones can figure out what to do with that. -- Source