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Troubleshooting

exebetche edited this page Aug 20, 2014 · 50 revisions

If the extension doesn't appear in the Vlc menu

1. Start Vlc in debug mode with file logging:

  • Windows 32 bits: Press "Windows" + R (or clic Start menu > execute..) and paste this command in the prompt
"%ProgramFiles%\VideoLAN\VLC\vlc.exe" --verbose=2 --file-logging --logfile="%HOMEPATH%\vlc_log.txt"
  • Windows 64 bits: Press "Windows" + R (or clic Start menu > execute..) and paste this command in the prompt
"%Programfiles(x86)%\VideoLAN\VLC\vlc.exe" --verbose=2 --file-logging --logfile="%HOMEPATH%\vlc_log.txt"
  • Mac OS X: Open the folder Applications > Utilities then double click on "Terminal" and paste this:
cd ~ && /Applications/VLC.app/Contents/MacOS/VLC --verbose=2 --file-logging --logfile=vlc_log.txt
  • Linux: open a terminal (you know how, right?) and paste this:
cd ~ && vlc --verbose=2 --file-logging --logfile=vlc_log.txt

2. Stop Vlc.

3. Now you should have a file name "vlc_log.txt" in your home (user) directory. Open it with any text editor, copy all its contents and post it on a pastebin service website (like pastebin.com). You can now remove the file.

4. Post the url of the pastebin on the VLSub home page with a short explanation of the problem and mention your operating system and vlc version

For any other problem (subtitles not downloading, not appearing...)

  1. Start Vlc normally
  2. Press Ctrl+M to show the debug console and set "verbosity level" to 2
  3. Start your video and Vlsub and follow the steps that produces the problem you noticed
  4. Once the problem occured, copy and paste the output on a pastebin service website (like pastebin.com)
  5. Post the url of the pastebin on the home page with a short explanation of the problem and mention your operating system and vlc version
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