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Known issues

Jakob Schindegger edited this page Jun 3, 2019 · 4 revisions

MoviePrint shows a white screen after startup

Sometimes after MoviePrint crashed or was not properly shut down, the database where the settings and the movie list are stored could be corrupted.

Solution:

  • After starting MoviePrint do Menu -> View -> Reset application
  • If this does not work and you are on Windows -> see next issue

[Windows] MoviePrint shows a white screen after startup

Fixed in release MoviePrint_v004 - v0.2.3

The current version of MoviePrint on Windows needs Microsofts Visual C++ Redistributables to be installed. If you have installed MoviePrint, are trying to run it for the first time and only a white screen comes up it could be these files missing.

Solution:

  • Go to the following Microsofts download page
  • Look for x64: vc_redist.x64.exe (or x86 if on 32 bit Windows) under Visual Studio 2015, 2017 and 2019
  • Download and install it

MacOS: MoviePrint_v004 cannot be opened because of a problem

MacOS 10.11.6 and the use of a 3rd party program to unpack the zip file where the application could end up being corrupt and throwing errors like

  • Library not loaded or others

Solution:

  • Either
    • Unpack the zip file with Macs original Archive Utility (via ‘open with’ menu)
    • Or if available download and install MoviePrint via the dmg installer instead of the zip file
  • After starting MoviePrint do Menu -> View -> Reset application
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