ServiceNow

Felix Bodmer edited this page Nov 1, 2018 · 3 revisions

To integrate the deployment of Resources in Azure with an ITIL portal such as ServiceNow we need to differentiate between the process and the technical implementation.

Process

As with all other Service Requests (SR) the approval process is executed in ServiceNow, but all technical activities related to the deployment of the Resource in Azure is executed in Azure Automation.

Technical Implementation

The technical implementation corresponds to the process view.

The following Patterns are used in Azure Automation:
Step 3: PAT2902-SnowRestWindows
Step 6: PAT2900-SnowCmdbServerNew
Step 7: PAT2901-SnowRitmUpdate

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