Bug: Files 3.7.11 crashes when right-clicking a folder in Columns view

[Alovchin91]

Description

Files crashes when right-clicking a folder a few levels deep in the Columns view.

At the moment of crash, the view scrolls horizontally. It is generally an issue that makes Files' Columns view barely usable: it scrolls horizontally randomly.

I (try to) use Files on Windows 11 24H2 Arm64 in a Parallels 20.1.1 VM.

Steps To Reproduce

1. Enable Columns view
2. Go to a folder a few levels deep
3. Right click a folder

Files Version

3.7.11.0

Windows Version

10.0.26100.2314

User ID

5900bb1e-a8ec-41ad-a14a-55f36cc5844b

Log File

debug.log

There's nothing in the log really. The crash happens in Microsoft.UI.Xaml.dll so I suppose it's a native code crash and the managed code doesn't get a chance to write anything to the log.

Event Viewer doesn't have much info about the crash either:

Log Name:      Application
Source:        Application Error
Date:          20/11/2024 12:00:28
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
User:          REDACTED
Computer:      REDACTED
Description:
Faulting application name: Files.exe, version: 1.0.0.0, time stamp: 0x666b0000
Faulting module name: Microsoft.UI.Xaml.dll, version: 3.1.5.0, time stamp: 0x5a7dded5
Exception code: 0xc000027b
Fault offset: 0x000000000000a1e8
Faulting process id: 0x277C
Faulting application start time: 0x1DB3B3B6672BEC0
Faulting application path: C:\Program Files\WindowsApps\Files_3.7.11.0_arm64__1y0xx7n9077q4\Files.App\Files.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.311.2039.0_arm64__8wekyb3d8bbwe\Microsoft.UI.Xaml.dll
Report Id: 9fd23ecc-9762-42df-988a-9d4e1611b202
Faulting package full name: Files_3.7.11.0_arm64__1y0xx7n9077q4
Faulting package-relative application ID: App

[Alovchin91]

According to WinDbg, the exception happens here:

// File: KeyboardAccelerator_Partial.cpp

XUINT32 GetResourceStringIdFromVirtualKey(_In_ wsy::VirtualKey key)
{
    switch (key)
    {
        ...
        default: IFCFAILFAST(E_FAIL); return TEXT_VK_NONE;
    }
}

key value here is 192, and keyboard accelerator string is "Ctrl" (if that's important).

The stack trace goes like this:

00000221`755c70c0 00007ffd`6a8ee300 Microsoft_UI_Xaml!DirectUI::KeyboardAccelerator::ConcatVirtualKey+0x570
00000221`755c70c8 00007ffd`6a8edd00 Microsoft_UI_Xaml!DirectUI::KeyboardAccelerator::GetStringRepresentation+0x158
00000221`755c70d0 00007ffd`6abdc998 Microsoft_UI_Xaml!CKeyboardAccelerator::EnterImpl+0x1f8
00000221`755c70d8 00007ffd`6a1e6800 Microsoft_UI_Xaml!CDependencyObject::Enter+0x3d0
00000221`755c70e0 00007ffd`6aa86900 Microsoft_UI_Xaml!CDOCollection::ChildEnter+0xe0
00000221`755c70e8 00007ffd`6aa864a4 Microsoft_UI_Xaml!CDOCollection::EnterImpl+0xf4
00000221`755c70f0 00007ffd`6a84c510 Microsoft_UI_Xaml!CKeyboardAcceleratorCollection::EnterImpl+0x40
00000221`755c70f8 00007ffd`6a1e6800 Microsoft_UI_Xaml!CDependencyObject::Enter+0x3d0
00000221`755c7100 00007ffd`6ab2bfe0 Microsoft_UI_Xaml!CDependencyObject::EnterObjectProperty+0x98
00000221`755c7108 00007ffd`6a1e6ba4 Microsoft_UI_Xaml!CDependencyObject::EnterImpl+0x2f4
00000221`755c7110 00007ffd`6a1f66ac Microsoft_UI_Xaml!CUIElement::EnterImpl+0x2ac
00000221`755c7118 00007ffd`6a21aff8 Microsoft_UI_Xaml!CFrameworkElement::EnterImpl+0x98
00000221`755c7120 00007ffd`6a2293bc Microsoft_UI_Xaml!CControl::EnterImpl+0x3c
00000221`755c7128 00007ffd`6a26dba8 Microsoft_UI_Xaml!CContentControl::EnterImpl+0xc8
00000221`755c7130 00007ffd`6abd7be0 Microsoft_UI_Xaml!CButton::EnterImpl+0x40
00000221`755c7138 00007ffd`6a1e6800 Microsoft_UI_Xaml!CDependencyObject::Enter+0x3d0
00000221`755c7140 00007ffd`6aa86900 Microsoft_UI_Xaml!CDOCollection::ChildEnter+0xe0
00000221`755c7148 00007ffd`6aa86f5c Microsoft_UI_Xaml!CDOCollection::Append+0x24c
00000221`755c7150 00007ffd`6aa84038 Microsoft_UI_Xaml!CUIElementCollection::Append+0x58
00000221`755c7158 00007ffd`6aa86cf0 Microsoft_UI_Xaml!CDOCollection::Append+0x40
00000221`755c7160 00007ffd`6aa89df8 Microsoft_UI_Xaml!CCollection::Add+0xe8
00000221`755c7168 00007ffd`6abb373c Microsoft_UI_Xaml!CoreImports::Collection_Add+0x1c
00000221`755c7170 00007ffd`6a5d0ff8 Microsoft_UI_Xaml!DirectUI::PresentationFrameworkCollection<ABI::Microsoft::UI::Xaml::Documents::Inline *>::Append+0xa8
00000221`755c7178 00007ffd`6a985d18 Microsoft_UI_Xaml!DirectUI::ItemsControl::AddVisualChild+0x1c8
00000221`755c7180 00007ffd`6abd6078 Microsoft_UI_Xaml!CItemsControl::ValidateItemsHost+0x3f8
00000221`755c7188 00007ffd`6abd5a18 Microsoft_UI_Xaml!CItemsControl::MeasureOverride+0x38
00000221`755c7190 00007ffd`6a443bf0 Microsoft_UI_Xaml!DirectUI::FrameworkElementGenerated::MeasureOverride+0xf0
00000221`755c7198 00007ffd`6a862ee8 Microsoft_UI_Xaml!FxCallbacks::FrameworkElement_MeasureOverride+0x158
00000221`755c71a0 00007ffd`6a219414 Microsoft_UI_Xaml!CFrameworkElement::MeasureCore+0x344
00000221`755c71a8 00007ffd`6a1fb218 Microsoft_UI_Xaml!CUIElement::Measure+0x7c0
00000221`755c71b0 00007ffd`6a1fad40 Microsoft_UI_Xaml!CUIElement::Measure+0x2e8
00000221`755c71b8 00007ffd`6a45ab08 Microsoft_UI_Xaml!DirectUI::UIElementGenerated::Measure+0xd8
00000221`755c71c0 00007ffd`6a99d67c Microsoft_UI_Xaml!DirectUI::CommandBar::UpdateTemplateSettings+0x45c
00000221`755c71c8 00007ffd`6a9a1120 Microsoft_UI_Xaml!DirectUI::CommandBar::ResetDynamicCommands+0x618
00000221`755c71d0 00007ffd`6a99bbd4 Microsoft_UI_Xaml!DirectUI::CommandBar::OnSecondaryCommandsChanged+0x24
00000221`755c71d8 00007ffd`6a652084 Microsoft_UI_Xaml!std::_Func_impl_no_alloc<std::_Binder<std::_Unforced,long (__cdecl DirectUI::ComboBox::*)(IInspectable *,ABI::Microsoft::UI::Xaml::Input::IPointerRoutedEventArgs *),DirectUI::ComboBox *,std::_Ph<1> const &,std::_Ph<2> const &>,long,IInspectable *,ABI::Microsoft::UI::Xaml::Input::IPointerRoutedEventArgs *>::_Do_call+0x34
00000221`755c71e0 00007ffd`6a612b10 Microsoft_UI_Xaml!ctl::event_handler_base<ABI::Windows::Foundation::IEventHandler<IInspectable *>,IInspectable,IInspectable,DirectUI::FlyoutBaseClosedTraits>::Invoke+0x70
00000221`755c71e8 00007ffd`6a5ef714 Microsoft_UI_Xaml!DirectUI::CEventSourceBase<DirectUI::IUntypedEventSource,ABI::Microsoft::UI::Xaml::Data::IPropertyChangedEventHandler,IInspectable,ABI::Microsoft::UI::Xaml::Data::IPropertyChangedEventArgs>::Raise+0x31c
00000221`755c71f0 00007ffd`6a94f514 Microsoft_UI_Xaml!DirectUI::CommandBarElementCollection::RaiseVectorChanged+0x84
00000221`755c71f8 00007ffd`6a94ed5c Microsoft_UI_Xaml!DirectUI::CommandBarElementCollection::InsertAt+0xcc
00000221`755c7200 00007ffd`68800818 Microsoft_UI_Xaml_Controls!SharedHelpers::ForwardVectorChange<winrt::Microsoft::UI::Xaml::Controls::ICommandBarElement>+0x210
00000221`755c7208 00007ffd`688039ec Microsoft_UI_Xaml_Controls!winrt::impl::delegate<winrt::Windows::Foundation::Collections::VectorChangedEventHandler<winrt::Microsoft::UI::Xaml::Controls::ICommandBarElement>,`CommandBarFlyout::CommandBarFlyout'::`2'::<lambda_2> >::Invoke+0xfc
00000221`755c7210 00007ffd`687fbc04 Microsoft_UI_Xaml_Controls!ObservableVectorInnerImpl<VectorOptions<winrt::Microsoft::UI::Xaml::Controls::ICommandBarElement,1,0,1,0>,TStorageWrapperImpl<winrt::Microsoft::UI::Xaml::Controls::ICommandBarElement,0> >::RaiseChildrenChanged+0x1c4
00000221`755c7218 00007ffd`688003b0 Microsoft_UI_Xaml_Controls!VectorInnerImpl<VectorOptions<winrt::Microsoft::UI::Xaml::Controls::ICommandBarElement,1,0,1,0>,TStorageWrapperImpl<winrt::Microsoft::UI::Xaml::Controls::ICommandBarElement,0> >::Append+0x108
00000221`755c7220 00007ffd`687fd040 Microsoft_UI_Xaml_Controls!winrt::impl::produce<VectorBase<winrt::Microsoft::UI::Xaml::Controls::ICommandBarElement,1,0,1,0,VectorOptions<winrt::Microsoft::UI::Xaml::Controls::ICommandBarElement,1,0,1,0> >,winrt::Windows::Foundation::Collections::IVector<winrt::Microsoft::UI::Xaml::Controls::ICommandBarElement> >::Append+0x70
00000221`755c7250 00007ffd`16fa28a8 Files_r2r+0x8b728a8
...

[Josh65-2201]

Thanks for the feedback, We're tracking this in ##16193. You can check there or click subscribe in the right sidebar for updates. Please also see try the workaround shown there