How to extend Carefree products which expired beyond the grace period?
lang-en, market-at, bundle-carefree, portal, PosOperator, PosDealer, Consultant
The subscription for digital products offered by fiskaltrust has a validity date, which, upon expiration, enters a 3-month-long grace period. To ensure the continuity of service, the subscription must be extended before the end of the grace period. After the expiration of the grace period it will not be possible to extend the subscription via the portal and a request for assistance will have to be placed with the PosDealer to fiskaltrust.Customer Experience-team.
What will happen next: After receiving the request for assistance from the PosDealer, fiskaltrust.Customer Experience-team will manually update the expiration details of the subscription for a limited time, thus allowing the PosDealer or PosOperator to process the extension of the subscription in the usual way via the fiskaltrust.Portal. Upon the successful extension, fiskaltrust.Customer Experience-team will update the subscription details accordingly to match the original purchase and expiration dates.