What should I do when the order and the receipt is processed including the answer of the fiskaltrust.middleware but the receipt can't be print because of an internal technical reason of the POS?
lang-en, market-de, middleware, PosCreator,
The obligation to issue receipts to the customer (§ 146a Abs. 2 AO) is a legal requirement that must be fulfilled by the POS system itself.
The process of printing and handing out receipts is not part of the fiskaltrust compliance. We assume that once the order is being processed and the receipt is sent to fiskaltrust.Middleware, the receipt is being handed out as required. Therefore there is no requirement to log that issue into our journal by the fiskaltrust.Middleware.
We recommend trying to reprint, once the POS service is available again.