New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Pinch/zoom not working in Chrome, when bettertouchtool is loaded #1839

Closed
planetscripton opened this Issue Dec 5, 2017 · 7 comments

Comments

9 participants
@planetscripton

planetscripton commented Dec 5, 2017

IMPORTANT: Don't post private requests here (e.g. license issues, etc.). Please send me an email at boastr.net@gmail.com instead.


Description of bug/feature request/question:

When bettertouchtool is loaded, pinch/zoom does not work in Chrome, or works intermittently.

Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):

Macbook trackpad

Device information:

Type of Mac: macbook pro 15"
macOS version: 10.13.1
BetterTouchTool version: 2.318 (702)

Additional information (e.g. StackTraces, related issues, screenshots, workarounds, etc.):

As soon as I quit bettertouchtool, pinch/zoom starts working in Chrome immediately.
I have tried turning off the thumb/palm handling setting, but no change.


Note: Before bug reporting, please make sure you have the latest version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log from the macOS Console.app from the "User Diagnostic Reports" section.

@NevinBR

This comment has been minimized.

NevinBR commented Dec 6, 2017

I do not confirm. (I am on BTT 2.318, macOS 10.12.6, Chrome 62.0.3202.94)

In my experience Chrome requires the pinch-to-zoom gesture to be done rapidly, at least at the start, regardless of whether BTT is running.

@babalooza

This comment has been minimized.

babalooza commented Dec 7, 2017

I do confirm planetscripton. With BTT loaded (2.318 - 702) Chrome (63.0.3239.84) doesn't recognize pinch/zoom, no matter how fast or slow I pinch. As soon as I quit BTT pinch/zoom works in Chrome, slow and fast.

All on a MacBook Air running 10.13.1 with a Magic Trackpad. Using the built-in Trackpad, pinch/zoom kinda works with the fast approach, but not reliably.

Going to chrome://flags and changing Touch Events API from Automatic to Enabled doesn't help.

UPDATE: The fast approach IS WORKING, if I put the fingers on the trackpad and immediately (and fast) produce the pinch gesture. If the fingers already are resting on the trackpad though I can't create the pinch/zoom effect, no matter how fast I pinch.

@M-AR

This comment has been minimized.

M-AR commented Dec 12, 2017

I do confirm. I have the same issue. When BTT is activated pinch to zoom works only occasionally and is very unreliable. As soon as i deactivate it for chrome zooming starts working again.

The fast approach does not help either. It sometimes works after trying it multiple times but rarely on the first try. I also find that when BTT is disabled i can pinch slowly and still get chrome to zoom (it's not as responsive as safari but it works nonetheless).

Device information:
Type of Mac: macbook pro 13" 2017
macOS version: 10.13.2
BetterTouchTool version: 2.318 (702)
Chrome: 63.0.3239.84

@fifafu fifafu added this to Watching in TODO Dec 17, 2017

@mikew

This comment has been minimized.

mikew commented Dec 18, 2017

Ah, I thought it was a recent update to Chrome that broken pinch-to-zoom. Disabling BTT here also makes the gesture work fine in Chrome.

@HenrikEckermann

This comment has been minimized.

HenrikEckermann commented Jan 18, 2018

same here...

@albusrhino

This comment has been minimized.

albusrhino commented Jan 24, 2018

I'm also having pinch zoom issues. Everything working great then suddenly seems to be triggered when adding gestures to trackpad for Photos. Certain shortcuts mess it up, I have to delete everything and the start over adding my gestures.

@mzavattaro

This comment has been minimized.

mzavattaro commented Mar 5, 2018

Can confirm the issue persists but across all apps that support pinch to zoom. Quitting BTT and turning pinch to zoom off and back on in the macOS trackpad settings allows it to work again.

@fifafu fifafu closed this Nov 8, 2018

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment