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DMCA Violation #162

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nfrancis opened this Issue Nov 27, 2018 · 5 comments

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@nfrancis
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nfrancis commented Nov 27, 2018

Hey folks, Nick here, co-founder and ceo at Help Scout. I'm creating an issue because, as has been pointed out, the owner(s) of this project seem to be anonymous.

I've personally spent thousands of hours, and the last 7.5 years of my life crafting Help Scout with my co-founders. We, along with our 80+ colleagues around the world, care deeply for this product and the customers that use it.

I have no intent to bully anyone. I have no problem with anyone that wishes to build an open source help desk that's inspired by Help Scout. I think that'd be great. But in my view, this project has crossed the line of inspiration into violation of our intellectual property.

The screenshots and commits like this one make it clear to me that portions of this project were copy/pasted. In addition, the design of Help Scout is our intellectual property, and surely it can't be disputed that this looks exactly like our product.

I'd like to propose that you take a reasonable amount of time to create a design and user experience that is completely unique to Freescout and does not violate our intellectual property. Hell, feel free to improve upon what we made! I think 90 days should be enough time, and I'd be happy to advise on this process if it's helpful.

I don't want to take another route, but we are prepared to take legal action if necessary. I sure hope it doesn't come to that. Thanks for listening.

@freescout-helpdesk

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freescout-helpdesk commented Nov 28, 2018

Hi. Thanks. We will try to do our best to make it unique.

@nfrancis

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nfrancis commented Nov 28, 2018

Thank you! I sincerely appreciate it. If I can be helpful, my email is nick@helpscout.com. Best of luck with the project, I look forward to seeing some of the updates.

@sam3d

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sam3d commented Nov 28, 2018

I want to take the chance to congratulate and thank you both for handling this in such a professionally courteous and respectful manner.

I'm incredibly appreciative of the work you both do, and your esteem for open source software from both sides of the isle. You are exemplars of the open source community.

@freescout-helpdesk

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freescout-helpdesk commented Dec 27, 2018

@nfrancis Small intermediate report.

@nfrancis

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nfrancis commented Dec 31, 2018

@freescout-helpdesk thanks for the update. Very nice progress.

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