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Fetching Emails

FreeScout edited this page Sep 5, 2019 · 23 revisions

Diagnosing Fetchings Issues

  1. Check Fetching Emails errors in Manage » Logs.
  2. Check fetch-emails.log in Manage » Logs » App Logs.
  3. Make sure that schedule:run cron job is configured are running in System » Status

Popular Email Service Providers IMAP Configurations


  • Protocol: IMAP
  • Server:
  • Port: 993
  • Username:
  • Password: your-password
  • Encryption: SSL

Possible Error #1

Error: imap_open(): Couldn't open stream {}. Retrying PLAIN authentication after [ALERT] Please log in via your web browser:;

Allow Unknown device at

When setting up FreeScout to fetch from a G Suite account (as opposed to a free Gmail account), do the following to resolve the above error:

  1. While signed in to the G Suite account from which you plan to fetch messages, go to the less secure apps section of the account.
  2. Toggle Allow less secure apps to turn it on. If this setting is not available, the G Suite administrator may have disabled it. See this support topic for more information.
  3. In FreeScout, confirm that the "Encryption" dropdown at Mailbox Settings --> Connection Settings --> Fetching Emails is set to "SSL" as opposed to "TLS"

Possible Error #2

imap_open(): Couldn't open stream {}. Certificate failure for This happens due to some issues on your hosting provider, just disable Validate Certificate option on Fetching page.

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