mails sent to "help.bioinformatics@fmi.ch" end up in our helpdesk ticketing system. However, a change in the helpdesk ticketing system we use, does not allow the creation of a ticket where the TO and FROM address are the same anymore. As a result the error reports get unnoticed. I can fix that on our side.
Nevertheless, I wonder, what is the reason for sending out a mail with such a configuration? I have looked at the code (~/lib/galaxy/tools/errors.py). At line 233, the FROM address gets the value of the TO address. It has been like this for years. Why? Wouldn't it make more sense, to change the FROM address to the user's address if there is one?
I don't wanna make a pull request yet, but I am happy to do so....unless there is a reason for this situation
Hans-Rudolf
The text was updated successfully, but these errors were encountered:
When sending a "galaxy tool error report" mail, the TO and FROM address are the same. For example on our server:
From: help.bioinformatics@fmi.ch
Subject: Galaxy tool error report from hansrudolf.hotz@fmi.ch (Grouping1)
To: help.bioinformatics@fmi.ch, hansrudolf.hotz@fmi.ch
mails sent to "help.bioinformatics@fmi.ch" end up in our helpdesk ticketing system. However, a change in the helpdesk ticketing system we use, does not allow the creation of a ticket where the TO and FROM address are the same anymore. As a result the error reports get unnoticed. I can fix that on our side.
Nevertheless, I wonder, what is the reason for sending out a mail with such a configuration? I have looked at the code (~/lib/galaxy/tools/errors.py). At line 233, the FROM address gets the value of the TO address. It has been like this for years. Why? Wouldn't it make more sense, to change the FROM address to the user's address if there is one?
I don't wanna make a pull request yet, but I am happy to do so....unless there is a reason for this situation
Hans-Rudolf
The text was updated successfully, but these errors were encountered: