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Administration FAQ

Duplicate log entries when using :func:`log()` function

Because GenieACS uses a full fledged scripting language for device configuration, the only way to guarantee that it has satisfied the 'desired state' is by repeatedly executing the script until there's no more discrepancies with the current device state. Though it may seem like this will cause duplicate requests going to the device, this isn't actually the case because device configuration are stated declaratively and that the scripts themselves are pure functions in the context of a session (e.g. always returns the same value within the session).

To illustrate with an example, consider the following script:

log("Executing script");
declare("Device.param", null, {value: 1});
declare("Device.param", null, {value: 2});

This will set the value of the 'Device.param' to 1, then to 2. Then as the script is run again the value is set back to 1 and so on. A stable state will never be reached so GenieACS will execute the script a few times until it gives up and throws a fault. This is an edge case that should be avoided. A more typical case is where the script is run once or twice. Essentially if an execution doesn't result in any request to the CPE or a change in the data model then a stable state is deemed to have been reached.

Configurations not pushed to device after factory reset

After a device is reset to its factory default state, the cached data model in GenieACS's database needs to be invalidated to force rediscovery. Ensure the following lines are called on 0 BOOTSTRAP event:

const now =;

// Clear cached data model to force a refresh
clear("Device", now);
clear("InternetGatewayDevice", now);

Most device parameters are missing

For performance reasons (server, client, and network), GenieACS by default only fetches parts of the data model that are necessary to satisfy the declarations in your provision scripts. Create declarations for any parameters you need fetched by default.

If you're unsure and want to explore the available parameters exposed by the device, refresh the root parameter (e.g. InternetGatewayDevice) from GenieACS's UI. You typically only need to do that one time for a given CPE model.