diff --git a/packages/utils/src/normalize.ts b/packages/utils/src/normalize.ts
index c88ab00b510f..f40304374137 100644
--- a/packages/utils/src/normalize.ts
+++ b/packages/utils/src/normalize.ts
@@ -77,16 +77,6 @@ function visit(
 ): Primitive | ObjOrArray<unknown> {
   const [memoize, unmemoize] = memo;
 
-  // If the value has a `toJSON` method, see if we can bail and let it do the work
-  const valueWithToJSON = value as unknown & { toJSON?: () => Primitive | ObjOrArray<unknown> };
-  if (valueWithToJSON && typeof valueWithToJSON.toJSON === 'function') {
-    try {
-      return valueWithToJSON.toJSON();
-    } catch (err) {
-      // pass (The built-in `toJSON` failed, but we can still try to do it ourselves)
-    }
-  }
-
   // Get the simple cases out of the way first
   if (value === null || (['number', 'boolean', 'string'].includes(typeof value) && !isNaN(value))) {
     return value as Primitive;
@@ -120,6 +110,18 @@ function visit(
     return '[Circular ~]';
   }
 
+  // If the value has a `toJSON` method, we call it to extract more information
+  const valueWithToJSON = value as unknown & { toJSON?: () => unknown };
+  if (valueWithToJSON && typeof valueWithToJSON.toJSON === 'function') {
+    try {
+      const jsonValue = valueWithToJSON.toJSON();
+      // We need to normalize the return value of `.toJSON()` in case it has circular references
+      return visit('', jsonValue, depth - 1, maxProperties, memo);
+    } catch (err) {
+      // pass (The built-in `toJSON` failed, but we can still try to do it ourselves)
+    }
+  }
+
   // At this point we know we either have an object or an array, we haven't seen it before, and we're going to recurse
   // because we haven't yet reached the max depth. Create an accumulator to hold the results of visiting each
   // property/entry, and keep track of the number of items we add to it.
diff --git a/packages/utils/test/normalize.test.ts b/packages/utils/test/normalize.test.ts
index e5d01de4e962..f9d909798d37 100644
--- a/packages/utils/test/normalize.test.ts
+++ b/packages/utils/test/normalize.test.ts
@@ -285,6 +285,30 @@ describe('normalize()', () => {
       // @ts-ignore target lacks a construct signature
       expect(normalize([{ a }, { b: new B() }, c])).toEqual([{ a: 1 }, { b: 2 }, 3]);
     });
+
+    test('should return a normalized object even if toJSON throws', () => {
+      const subject = { a: 1, foo: 'bar' } as any;
+      subject.toJSON = () => {
+        throw new Error("I'm faulty!");
+      };
+      expect(normalize(subject)).toEqual({ a: 1, foo: 'bar', toJSON: '[Function: <anonymous>]' });
+    });
+
+    test('should return an object without circular references when toJSON returns an object with circular references', () => {
+      const subject: any = {};
+      subject.toJSON = () => {
+        const egg: any = {};
+        egg.chicken = egg;
+        return egg;
+      };
+      expect(normalize(subject)).toEqual({ chicken: '[Circular ~]' });
+    });
+
+    test('should detect circular reference when toJSON returns the original object', () => {
+      const subject: any = {};
+      subject.toJSON = () => subject;
+      expect(normalize(subject)).toEqual('[Circular ~]');
+    });
   });
 
   describe('changes unserializeable/global values/classes to its string representation', () => {