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How do I stop the Ghostery popup to show up? #500

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rfalanga opened this issue Feb 25, 2020 · 13 comments
Open

How do I stop the Ghostery popup to show up? #500

rfalanga opened this issue Feb 25, 2020 · 13 comments
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@rfalanga
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@rfalanga rfalanga commented Feb 25, 2020

Please read the CONTRIBUTING guide before submitting an issue.

Description

Every time I open my browser The Ghostery popup window comes up, in the way. No matter how many times I, "Check out the sweet new features and defect fixes in this release" it never stops bothering me every time I open the browser!!!

Expected Behavior

I expect that once I've visited the link to check out the new features and defect fixes, that it will not pop up again.

Actual Behavior

That pop up comes up again and again and again and again and again and again and again ....

Steps to Reproduce

  1. Opening my browser, there is it in my face, always, every time

Versions

  • Browser: Chromium version of MS Edge
  • OS: Windows 10 Professional
  • Node: (not sure)
  • NPM: (not sure)
@christophertino
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@christophertino christophertino commented Mar 2, 2020

Are you getting a new browser tab opening at launch or is it a little window in the top-right corner? Send over a screenshot if you can.

If it's the latter, try going into Ghostery settings > Notifications > turn off the first four options.

@rfalanga
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@rfalanga rfalanga commented Mar 3, 2020

@christophertino christophertino added this to the 8.4.7 milestone Mar 3, 2020
@christophertino
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@christophertino christophertino commented Mar 3, 2020

Yea that's definitely not intended behavior. Our next release (v8.4.7) cleans things up for the new Chromium Edge (#492). Can you try turning off notifications as I mentioned previously (Ghostery settings > Notifications > turn off the first four options) to see if that helps temporarily?

@christophertino
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@christophertino christophertino commented Mar 18, 2020

Our Edge release was approved today. Could you update and let me know if this resolves the issue?

@rfalanga
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@rfalanga rfalanga commented Mar 19, 2020

How do I update the Edge release? I thought that might happen automatically, but if I'm wrong I'd be happy to give it a try.

@christophertino
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@christophertino christophertino commented Mar 27, 2020

If you go to edge://extensions, then at the bottom left turn on Developer Mode. On the top-right you should now see an Update icon. Ghostery should be at v8.4.7.

@christophertino christophertino self-assigned this Mar 27, 2020
@rfalanga
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@rfalanga rfalanga commented Mar 28, 2020

Thank you, @christophertino for your response. I didn't know about being able to go into Developer Mode. Thanks for that! After going into Developer Mode I discovered that I am running Ghostery v8.4.7

@christophertino
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@christophertino christophertino commented Apr 1, 2020

Glad you were able to get the update. Did it fix the pop-up issue?

@rfalanga
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@rfalanga rfalanga commented Apr 2, 2020

No.

@christophertino
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@christophertino christophertino commented Apr 14, 2020

In the popup window, what text are you seeing displayed?

@christophertino christophertino removed this from the 8.4.7 milestone Apr 14, 2020
@rfalanga
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@rfalanga rfalanga commented Apr 14, 2020

Annotation 2020-04-14 165634

@BennoG
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@BennoG BennoG commented May 13, 2020

version 8.5.0 same popup as above every time I start chrome.
image

Also clear the settings with arrows (that should prevent this) are not saved after close and reopen chrome.

@BennoG
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@BennoG BennoG commented May 18, 2020

For some reason the popup stopped after a couple of day's still at version 8.5.0 so there was no update involved.

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3 participants