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Cannot click on Github Enterprise on Sign in prompt #1242

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AmbroiseCouissin opened this Issue Sep 29, 2017 · 10 comments

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@AmbroiseCouissin
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AmbroiseCouissin commented Sep 29, 2017

Hi!

I have a problem similar to #12 but reversed.
I cannot click on GitHub Enterprise both on VS2015 and VS2017.

Any ideas?

@meaghanlewis

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meaghanlewis commented Oct 2, 2017

Hi @AmbroiseCouissin, thanks for writing in. Unfortunately, I'm unable to reproduce this myself, but another user recently reported the same issue as you.

Did this problem just start happening out of the blue, or did you recently update your extension?
Also, what version of the extension are you using?

@AmbroiseCouissin

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AmbroiseCouissin commented Oct 3, 2017

Hi @meaghanlewis,

It was the first time I use the extension. Right after downloading VS 2015 and VS 2017 on a new computer.
The version is: 2.3.3.38

Cheers!

@meaghanlewis

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meaghanlewis commented Oct 3, 2017

I'm still currently unable to reproduce this issue myself, but am trying to! Can you tell me what version of Visual Studio you are using?

Also, just to confirm, when you go to Team Explorer - Connect, does your tab look like this?

screen shot 2017-10-03 at 3 42 59 pm

@Cliff-Miller

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Cliff-Miller commented Oct 4, 2017

@AmbroiseCouissin

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AmbroiseCouissin commented Oct 4, 2017

Hi @meaghanlewis ,

Yes, my tab looks like your picture.

The version of visual studio I am using are:

  • Microsoft Visual Studio Enterprise 2017 Version 15.3.5
  • Microsoft Visual Studio Enterprise 2015 Version 14.0.25431.01 Update 3

Cheers

@jcansdale

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jcansdale commented Oct 4, 2017

@AmbroiseCouissin,

Does your login prompt look like this, except with GitHub underlined?

image

When I'm logged into GitHub, the prompt doesn't let me click on the GitHub option. I wonder if it's the same for you, except it thinks you're already logged into Enterprise. 😕

@jcansdale

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jcansdale commented Oct 4, 2017

@AmbroiseCouissin,

We think it might be related to this issue #1094.

Could you try the following:

  • Open Credential Manager from the Windows Start Menu
  • Click on Windows Credentials
  • Select the credentials related to your Enterprise server
  • Click on Remove

Now try to sign in using GitHub for Visual Studio.

@jcansdale

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jcansdale commented Oct 5, 2017

@AmbroiseCouissin Just FYI, another user with this same issue had success with the above steps. 🤞 it will work for you as well.

@AmbroiseCouissin

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AmbroiseCouissin commented Oct 6, 2017

@jcansdale It worked!

Thanks!

@grokys

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grokys commented Dec 11, 2017

This should have been fixed in #1277 and will be shipped in the next minor version.

@grokys grokys closed this Dec 11, 2017

BUGS automation moved this from Medium Priority to Done Dec 11, 2017

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