From 5b1f31c2923c87392b55cab4faefbc20e9ee22b6 Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?Holly=20=F0=9F=A6=92?= <104800384+holly-kassel@users.noreply.github.com> Date: Wed, 2 Apr 2025 03:41:05 -0500 Subject: [PATCH] Update about-billing-for-github-copilot.md (#54982) Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com> --- .../about-billing-for-github-copilot.md | 16 ++++++++++++++++ 1 file changed, 16 insertions(+) diff --git a/content/billing/managing-billing-for-your-products/managing-billing-for-github-copilot/about-billing-for-github-copilot.md b/content/billing/managing-billing-for-your-products/managing-billing-for-github-copilot/about-billing-for-github-copilot.md index d9ed4b0484c7..ff04f83c9f81 100644 --- a/content/billing/managing-billing-for-your-products/managing-billing-for-github-copilot/about-billing-for-github-copilot.md +++ b/content/billing/managing-billing-for-your-products/managing-billing-for-github-copilot/about-billing-for-github-copilot.md @@ -26,6 +26,22 @@ Subscriptions to {% data variables.product.prodname_copilot_pro %} are available If you want to try {% data variables.product.prodname_copilot_short %} before subscribing, you can use {% data variables.product.prodname_copilot_free %} for a limited experience. See [AUTOTITLE](/copilot/managing-copilot/managing-copilot-as-an-individual-subscriber/about-github-copilot-free). +## Migrating between {% data variables.product.prodname_copilot_short %} plans + +When transitioning between different {% data variables.product.prodname_copilot_short %} plans, you may encounter situations that require support. + +### Trial expiration notices + +If you see a trial expiration notice but have an active paid subscription, this is a display issue and does not affect your access. If this persists, contact {% data variables.contact.contact_support_page %}. + +### Migrations requiring support assistance + +Some migrations cannot be completed through self-service options. + +* **Non-enterprise to enterprise environment migrations**: When moving from standalone {% data variables.product.prodname_copilot_short %} subscriptions to a {% data variables.product.prodname_enterprise %} environment, contact {% data variables.contact.contact_support_page %} or your account manager for assistance to avoid service interruption. + +* **Changing between {% data variables.product.prodname_copilot_business_short %} and {% data variables.product.prodname_copilot_enterprise_short %}**: If you need to migrate between these plans within your enterprise and the option isn't available in your "Billing & Licensing" settings, contact {% data variables.contact.contact_support_page %} or your account manager for assistance. + ## Further reading * [AUTOTITLE](/copilot/about-github-copilot/subscription-plans-for-github-copilot)