diff --git a/content/billing/managing-billing-for-your-products/managing-billing-for-github-advanced-security/about-billing-for-github-advanced-security.md b/content/billing/managing-billing-for-your-products/managing-billing-for-github-advanced-security/about-billing-for-github-advanced-security.md index be3c5d714e6f..df5de920ac37 100644 --- a/content/billing/managing-billing-for-your-products/managing-billing-for-github-advanced-security/about-billing-for-github-advanced-security.md +++ b/content/billing/managing-billing-for-your-products/managing-billing-for-github-advanced-security/about-billing-for-github-advanced-security.md @@ -141,7 +141,7 @@ The following example timeline demonstrates how the active committer count for { | Date | Events during the month | Total committers | Effect on usage-based billing | | :- | :- | -: | :- | | April 15 | A member of your enterprise enables {% data variables.product.prodname_GH_cs_and_sp %} for repository **X**. Repository **X** has 50 committers over the past 90 days. | **50** | Billing begins for 50 committers. | -| May 1 | Developer **A** leaves the team working on repository **X**. Developer **A**'s contributions continue to count for 90 days. | **50** | No immediate change. Developer **A** continues to be billed until their contributions are inactive for 90 days. | +| May 1 | Developer **A** switches teams and stops committing to repository **X**. Developer **A**'s contributions continue to count for 90 days. | **50** | No immediate change. Developer **A** continues to be billed until their contributions are inactive for 90 days. | | August 1 | Developer **A**'s contributions no longer count towards the licenses required, because 90 days have passed. | 50 - 1 =
**49** | Developer **A** is removed from the billing count, reducing the billable committers to 49. | | August 15 | A member of your enterprise enables {% data variables.product.prodname_GH_cs_and_sp %} for a second repository, repository **Y**. In the last 90 days, a total of 20 developers contributed to that repository. Of those 20 developers, 10 also recently worked on repo **X** and do not require additional licenses. | 49 + 10 =
**59** | Billing increases to 59 committers, accounting for the 10 additional unique contributors. | | August 16 | A member of your enterprise disables {% data variables.product.prodname_GH_cs_and_sp %} for repository **X**. Of the 49 developers who were working on repository **X**, 10 still also work on repository **Y**, which has a total of 20 developers contributing in the last 90 days. | 49 - 29 =
**20** | Billing for repository **X** continues until the end of the monthly billing cycle, but the overall billing count decreases to 20 committers for the next cycle. | diff --git a/data/reusables/support/scope-of-support.md b/data/reusables/support/scope-of-support.md index aaae479c3054..fbb0280cf556 100644 --- a/data/reusables/support/scope-of-support.md +++ b/data/reusables/support/scope-of-support.md @@ -1,7 +1,8 @@ If your support request is outside of the scope of what our team can help you with, we may recommend next steps to resolve your issue outside of {% data variables.contact.github_support %}. Your support request is possibly out of {% data variables.contact.github_support %}'s scope if the request is primarily about: * Third party integrations, such as Jira{% ifversion ghes %} -* Hardware setup{% endif %} +* Hardware setup +* Hypervisor-related issues, such as OS disk detection, network setup, boot failure, VM console access, etc{% endif %} * CI/CD, such as Jenkins * Writing scripts * Configuration of external authentication systems, such as SAML identity providers