diff --git a/content/billing/concepts/product-billing/github-code-quality.md b/content/billing/concepts/product-billing/github-code-quality.md index 28b27803ba92..94111241c55e 100644 --- a/content/billing/concepts/product-billing/github-code-quality.md +++ b/content/billing/concepts/product-billing/github-code-quality.md @@ -18,11 +18,9 @@ contentType: concepts ## How use of {% data variables.product.prodname_code_quality %} is measured -{% data variables.product.prodname_code_quality %} usage is **free** for all **public repositories**. - ### For general availability -When {% data variables.product.prodname_code_quality_short %} is generally available, scanning **private repositories** will incur two types of costs for an organization: +When {% data variables.product.prodname_code_quality_short %} is generally available, scanning repositories will incur two types of costs for an organization: * Premium requests * {% data variables.product.prodname_actions %} minutes needed to run the scans unless you use self-hosted runners diff --git a/content/copilot/concepts/context/mcp.md b/content/copilot/concepts/context/mcp.md index 373189bb65a0..e760130fdeb6 100644 --- a/content/copilot/concepts/context/mcp.md +++ b/content/copilot/concepts/context/mcp.md @@ -27,7 +27,10 @@ redirect_from: - /copilot/concepts/context/copilot-extensions - /copilot/reference/extensions-glossary - /copilot/how-tos/use-copilot-extensions/build-a-copilot-agent -category: + - /copilot/building-copilot-extensions/about-building-copilot-extensions + - /copilot/customizing-copilot/extending-the-capabilities-of-github-copilot-in-your-organization + - /copilot/using-github-copilot/using-extensions-to-integrate-external-tools-with-copilot-chat +category: - Learn about Copilot --- diff --git a/content/get-started/using-github/troubleshooting-connectivity-problems.md b/content/get-started/using-github/troubleshooting-connectivity-problems.md index df0088c6f743..3ccab20ec4e9 100644 --- a/content/get-started/using-github/troubleshooting-connectivity-problems.md +++ b/content/get-started/using-github/troubleshooting-connectivity-problems.md @@ -20,13 +20,15 @@ Make sure your network is configured to allow {% data variables.product.prodname If you're having connectivity problems on your company or organization's network, check with your network administrator to find out if the network has rules in place to block certain traffic. If there are rules in place, ask your network administrator to allow traffic to {% data variables.product.prodname_dotcom %}. -## Troubleshooting the captcha +## Troubleshooting the CAPTCHA -If you're unable to verify with the captcha: +If you're unable to verify with the CAPTCHA: * Ensure JavaScript is enabled on your browser. * Ensure your browser is supported. If your browser isn't supported, upgrade your browser or install a supported browser. For a list of supported browsers, see [AUTOTITLE](/get-started/using-github/supported-browsers). -* Ensure your network configuration is not blocking https://octocaptcha.com/ or https://arkoselabs.com/. If you're behind a corporate firewall, contact your IT administrator to allow those domains. To verify access to these domains, visit https://octocaptcha.com/test and ensure the text "Connection successfully made!" is displayed. Then, visit [Arkose Labs Demo](https://demo.arkoselabs.com/?key=DF9C4D87-CB7B-4062-9FEB-BADB6ADA61E6) for a captcha test page, and ensure you are able to load the captcha. -* Ensure your browser does not have plug-ins or extensions that may be interfering with GitHub. If so, temporarily disable the plug-ins or extensions during captcha verification. +* Ensure your network configuration is not blocking https://octocaptcha.com/ or https://arkoselabs.com/. If you're behind a corporate firewall, contact your IT administrator to allow those domains. To verify access to these domains, visit https://octocaptcha.com/test and ensure the text "Connection successfully made!" is displayed. Then, visit [Arkose Labs Demo](https://demo.arkoselabs.com/?key=DF9C4D87-CB7B-4062-9FEB-BADB6ADA61E6) for a CAPTCHA test page, and ensure you are able to load the CAPTCHA. +* Ensure your browser does not have plug-ins or extensions that may be interfering with {% data variables.product.github %}. If so, temporarily disable the plug-ins or extensions during CAPTCHA verification. + +You can also try creating an account with an alternate email address or with a social login (including Google). Once your account is successfully created, you can update the email address associated with your account to your preferred email in your [Emails](https://github.com/settings/emails) settings page. See [AUTOTITLE](/account-and-profile/how-tos/email-preferences). ## Switching cloning methods diff --git a/content/migrations/overview/planning-your-migration-to-github.md b/content/migrations/overview/planning-your-migration-to-github.md index bf58104e2eef..18cb593c149c 100644 --- a/content/migrations/overview/planning-your-migration-to-github.md +++ b/content/migrations/overview/planning-your-migration-to-github.md @@ -12,7 +12,7 @@ versions: {% data reusables.migrations.about-migrations %} -This guide will usher you through planning and executing a successful migration. You’ll learn how to prepare for a migration, the tools that are available to move your data, and how to make your move a success. +This guide will help you through planning and executing a successful migration. You’ll learn how to prepare for a migration, the tools that are available to move your data, and how to make your move a success. ## Migration terminology diff --git a/content/support/contacting-github-support/using-copilot-in-github-support.md b/content/support/contacting-github-support/using-copilot-in-github-support.md index a2ef8b778a6f..90eb9c9d0f6d 100644 --- a/content/support/contacting-github-support/using-copilot-in-github-support.md +++ b/content/support/contacting-github-support/using-copilot-in-github-support.md @@ -32,7 +32,7 @@ Before submitting a ticket, use {% data variables.copilot.copilot_in_support %} 1. Click **Start chat**. {% data variables.product.prodname_copilot_short %} will respond to what you entered in the form. -If {% data variables.copilot.copilot_in_support %} solves your problem, click **My problem is solved!** or navigate away from the page. If {% data variables.copilot.copilot_in_support %} is not able to solve your issue, click **Create a ticket** and a ticket will be created that contains a summary of your conversation with {% data variables.product.prodname_copilot_short %} and a full transcript as an attachment to the comment. +If {% data variables.copilot.copilot_in_support %} solves your problem, click **My problem is solved!** or navigate away from the page. If {% data variables.copilot.copilot_in_support %} is not able to solve your issue, click **Create a ticket** and a ticket will be created that contains a summary of your conversation with {% data variables.product.prodname_copilot_short %} and a full transcript as an attachment to the ticket visible to {% data variables.contact.github_support %}. ## Best practices diff --git a/content/support/learning-about-github-support/about-ticket-priority.md b/content/support/learning-about-github-support/about-ticket-priority.md index 1921b2b77da7..0add528cf2b9 100644 --- a/content/support/learning-about-github-support/about-ticket-priority.md +++ b/content/support/learning-about-github-support/about-ticket-priority.md @@ -24,14 +24,20 @@ Ticket priority helps to ensure that support requests are handled in order, and {% data reusables.support.github-can-modify-ticket-priority %} +## Scope of Support + +Please note that {% data variables.contact.github_support %} can only assist with issues that fall within {% data variables.product.company_short %}'s Scope of Support. Requests related to out-of-scope areas, such as third-party integration issues, custom scripts, or unsupported platforms, cannot be prioritized or addressed by {% data variables.contact.github_support %}. + +For more details and examples of what is considered out of scope for {% data variables.contact.github_support %}, see {% data variables.product.company_short %}'s [Scope of Support documentation](/support/learning-about-github-support/about-github-support#scope-of-support). If your request falls outside this scope, please refer to the relevant third-party’s support resources, community forums, or consult [{% data variables.product.prodname_expert_services %}](https://github.com/services/). + ## Ticket priorities {% ifversion ghec %} | Priority | Description | Examples | | :---: | --- | --- | -| {% data variables.product.support_ticket_priority_urgent %}

([{% data variables.contact.premium_support %}](/support/learning-about-github-support/about-github-premium-support) only) | Production workflows for your organization or enterprise on {% data variables.product.prodname_ghe_cloud %} are failing due to critical service errors or outages, and the failure directly impacts the operation of your business. | | -| {% data variables.product.support_ticket_priority_high %} | Account or security issues with your organization or enterprise on {% data variables.product.prodname_ghe_cloud %} are causing limited impact to your business. | | +| {% data variables.product.support_ticket_priority_urgent %}

([{% data variables.contact.premium_support %}](/support/learning-about-github-support/about-github-premium-support) only) | Production workflows for your organization or enterprise on {% data variables.product.prodname_ghe_cloud %} are failing due to critical service errors or outages, and the failure directly impacts the operation of your business. | | +| {% data variables.product.support_ticket_priority_high %} | Account or security issues with your organization or enterprise on {% data variables.product.prodname_ghe_cloud %} are causing limited impact to your business. | | | {% data variables.product.support_ticket_priority_normal %} | Members of your organization or enterprise on {% data variables.product.prodname_ghe_cloud %} are experiencing limited or moderate issues with {% data variables.product.prodname_ghe_cloud %}, or you have general concerns or questions about your organization or enterprise. | | | {% data variables.product.support_ticket_priority_low %} | You have a question or suggestion about your organization or enterprise on {% data variables.product.prodname_ghe_cloud %} that is not time-sensitive, or does not otherwise block the productivity of your team. | | @@ -40,8 +46,8 @@ Ticket priority helps to ensure that support requests are handled in order, and | Priority | Description | Examples | | :---: | --- | --- | -| {% data variables.product.support_ticket_priority_urgent %} | {% data variables.product.prodname_ghe_server %} is failing in a production environment, and the failure directly impacts the operation of your business.

_{% data reusables.support.priority-urgent-english-only %}_ | | -| {% data variables.product.support_ticket_priority_high %} | {% data variables.product.prodname_ghe_server %} is failing in a production environment, but impact on your business is limited. | | +| {% data variables.product.support_ticket_priority_urgent %} | {% data variables.product.prodname_ghe_server %} is failing in a production environment, and the failure directly impacts the operation of your business.

_{% data reusables.support.priority-urgent-english-only %}_ | | +| {% data variables.product.support_ticket_priority_high %} | {% data variables.product.prodname_ghe_server %} is failing in a production environment, but impact on your business is limited. | | | {% data variables.product.support_ticket_priority_normal %} | You're experiencing limited or moderate issues with {% data variables.product.prodname_ghe_server %}, or you have general concerns or questions about the operation of your instance. | | | {% data variables.product.support_ticket_priority_low %} | You have a question or suggestion about {% data variables.product.prodname_ghe_server %} that is not time-sensitive, or does not otherwise block the productivity of your team. | | @@ -61,14 +67,12 @@ All tickets regarding security features follow this logic for ticket prioritizat | Priority | Description | Examples | | :---: | --- | --- | -| {% data variables.product.support_ticket_priority_urgent %}{% ifversion ghec %}

([{% data variables.contact.premium_support %}](/support/learning-about-github-support/about-github-premium-support) only){% endif %} | Issues that critically impact the functionality of GitHub-supported ARC in an existing production environment. This excludes disruptions caused by Kubernetes components, missing dependencies, third-party software (such as proxy servers), or other changes made by your teams. | ARC fails to create pods/start job/remove pods, or ARC has a significant bug affecting production and a rollback is not possible. | +| {% data variables.product.support_ticket_priority_urgent %}{% ifversion ghec %}

([{% data variables.contact.premium_support %}](/support/learning-about-github-support/about-github-premium-support) only){% endif %} | Issues that critically impact the functionality of {% data variables.product.github %}-supported ARC in an existing production environment. This excludes disruptions caused by Kubernetes components, missing dependencies, third-party software (such as proxy servers), or other changes made by your teams. | ARC fails to create pods/start job/remove pods, or ARC has a significant bug affecting production and a rollback is not possible. | | {% data variables.product.support_ticket_priority_high %} | Issues that affect the performance of {% data variables.product.github %}-supported ARC in an existing production environment but do not result in a complete system failure. | Delays in pod termination or assignment of jobs to pods, where the delay is not in line with expectations but does not entirely halt the workflow. | | {% data variables.product.support_ticket_priority_normal %} / {% data variables.product.support_ticket_priority_low %} | Any other minor issues not classified as {% data variables.product.support_ticket_priority_urgent %} or {% data variables.product.support_ticket_priority_high %} should be directed to [the open source {% data variables.product.prodname_actions_runner_controller %} repository](https://github.com/actions/actions-runner-controller) issues/discussions. | Customization, performance analysis, initial setup. | For more information about what {% data variables.contact.github_support %} can assist with, see [AUTOTITLE](/actions/hosting-your-own-runners/managing-self-hosted-runners-with-actions-runner-controller/about-support-for-actions-runner-controller). -If you are uncertain if the issue is out of scope, contact {% data variables.contact.contact_support_page %} and we're happy to help you determine the best way to proceed. - ## Further reading * [AUTOTITLE](/support/contacting-github-support/creating-a-support-ticket)